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Kate Spade / kate spade purse

1 Toronto ontario, Canada Review updated:
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My new Kate Spade sat two months in storage in a plastic purse hanger behind my closet door. The red colour on the edge of the handle on both sides bled into the face of the purse. I contacted customer service and they told me that it was caused by "normal wear and tear" and was not covered by their warranty. I had never worn the purse and nothing had ever touched it but itself and it was only two months into their one year warranty. . When I looked for the label inside the pocket that they ask you to send I realized that on the back of the Kate Spade made in New York label it actually says made in China. The cheap China dye had leaked on my brand new purse and Kate spade is denying any responsibility for their quite obvious factory defect. I bought 4 Kate purses and this is the last. It was obvious how the dye Mark fits perfectly with the purse handle.

Kate Spade
Kate Spade

  • Updated by Wendytbay, Dec 17, 2016

    The plastic purse hanger is open on both ends so I don't think it made it sweat. Kate spade admitted no responsibility and did not want to honor their one year warranty but after my posting on media sites they decided to make an exemption and give me a replacement purse. Thank you kate spade for finally stepping up to the plate

Nov 9, 2016
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