Just Energy / lies
I phoned Just Energy FOUR times in April advising this company of my move and confirming details to switch my account from St. Paul to Edmonton. four out of four times I spoke to four different representatives and was advised and informed of four completely different pieces of information! After receiving my first bill, I noticed that the new tenant at my previous residence is now linked to MY account, meaning, I am paying for TWO residences for power AND gas. When I phoned to clear this matter up, I was informed that two of the representatives documented that I DID NOT ask that my move be processed, as well as other hideous things that I DID NOT SAY. I corrected that in fact, the second to last individual confirmed that I had phoned well within my two weeks of cancellation period and that my services would most definitely be cancelled as of MAy 01st as well when I contacted this compay again in May, the last representative confirmed that MY SERVICES HAD BEEN CHANGED. Just to have this representatie today May 15, 2013 tell me that this is all my fault, to cancel the other residence will be from 2 weeks to 45 days, and call me a LIAR! When I tried explaining my last four phone calls she threatened to "disconnect" the phone. How is it that I am now paying for two residences when I phoned FOUR TIMES ONE MONTH in advance to ENSURE that my services were changed and the details were correct??
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