Jomashop reviews and complaints 102
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worst customer service experience of my life
Worst customer service experience of my life. they scratched my $300 watch - when it was in for warranty repair, only had it 5 weeks - and they will not replace it or refund my money. technically i have owned this watch for 20 weeks. it has been in their possession for 15 of the 20 weeks. i regret that i was traveling and could not send it back for full refund as soon as i noticed it was defective. i missed the refund date by 10 days. customer hung up on me, called me "stupid" and that it is okay for a "used" watch to have scratches. i didn't go rock climbing with this thing. give me a break. this place only cares about getting you to give them $$. they don't want a customer, they want $$. WILL NOT RECOMMEND.
not trustworthy!
I purchased an $1, 800.00 Baume and Mercier watch (msrp 3, 990.00) from Jomashop on April 5th of this year. The watch never ran correctly from day one. I kept it in a watch winder, and every time I would take it out to wear (all of 3 times) the time was off by days (it was a date chronometer) and when you tried to use the chronograph it stopped the watch, just did not work properly. Now this is not a timex, it is a superior quality watch, which I paid a good amount of money for. First of all, Jomashop says they will honor every price on line and beat it. This watch was selling for about 400 cheaper on Amazon and Jomashop would not honor the price. I should have stopped there, and purchased from Amazon a company that never gives me problems on returns. I sent this watch back to Jomashop less than a month later, and they email me and tell me it has to be repaired and I may not see this watch for 6 to 8 weeks. WHAT? That watch is not even a month old! Maybe the darn thing is a fake? I never heard of such a thing. I then tell the guy that I am a watch collector and that the watch is defective. The *** then tells me that if that is the case they will replace the whole movement. Who wants a 4, 000.00 watch with a replaced movement in it that is not even one month old! Thank God I purchased this watch using my American Express Gold Card. I now have a claim on it and they are working on getting my money back. Jomashop has always sold me great authentic watches, and seemingly went out of their way to please me, but this is rediculous. I am now shaking in my boots that one of the other watches I purchased from them may break! If they do? I will just take to my jeweler and pay for it. You see, Jomashop warranties the watches they sell, not the manufacturerer, which tells me they are not authorized dealers. BAD NEWS< STAY AWAY FROM JOMASHOP.COM!
The watch is less than 6 months old . It has been serviced 2-times for the same problems . I called Oris and it turns out that's Jomashop sells their defective items for a discounted price . ORIS advised not to purchase their product from the Jomashop online store .
The Oris I purchased is a used defective item and I want my money refunded .
Ordered a Dior VIII. The links had glue in the pins so they couldn't be removed. The authorized dealer told me that they clearly sold me a used watch. No customer service or resolution from Jomashop. Their emails that I get every week are so nice but it turns out that it was a complete fraud in my case. Should have gone to an authorized dealer in person when buying such a large ticket item. I learned my lesson!
I purchased a Gucci Women's Twirl watch from Jomashop and the time telling dial or actual watch works fell out of the bracelet band after only being worn a few times. Jomashop refused any help at all to replace or repair the defective watch and only referrred me to Gucci.
Gucci said Jomashop is not an authorized seller of their product and would honor no warranty either. Jomashop is very deceptive and offers a worthless warranty of their products which, at least the Gucci ones, they are not authorized to sell.
LOLOLOL
Reading the comments and reviews makes me understand a few things;
A, This platform is full of cry babies who do not know a thing or two about watches.
B, Write a review ONLY if you overdramatized your issue so you can get some attetinst from the other cry babies here
C, NEVER write my experience here, i did have an issue but WOW i wil not write it here !
I want a resolution, not to be seen as crazy as the reviews here!
Dealing with Jomashop has been my biggest mistake. I ordered a Seiko automatic. I received the watch today with the second hand off place. Could you believe they sent me a watch with second hand flying all over inside the face. I am a watch collector and I have seen such a ridiculous thing like this in my whole life. I immediately called them and they asked me to send them a picture of the watch. So I did and was told they would send me some paperwork and a return label by the end of the day's work. They already closed and I never received anything return label. I've never been so disappointed as I am now with these people. Folks out there be careful when doing business with Jomashop. Don't let they fool you by cheap prices they have on watches. I don't think they're authentic but rather fake watches. Now I will have to call my credit card company to see how I can get my credit back and I will forget about this damned company for good. Behind a cheap item there must be a defective item. That's what they do, I think.
I purchased a men's Cartier Tank for $2650 and added another $9.95 for 2 days shipment guaranteed arrival before X-mas. I received the watch and opened to see if it worked. It turned out to be the most horrible Xmas I had. The watch is an automatic and it never worked even after shakes and multiple times of winding. I quickly went online to file for a return and multiple calls. Only to hear that I would receive an email for the return authorization number but I never did after two days of wait. I am now going to call my credit card company and will file a case to the BBB.
NEVER EVER BUY FROM THIS SCAM COMPANY.
Purchased a Baume and Mercier Riviera. Watch never worked right from day one. I sent it back and they told me I can't get a replacement.
Happened to me too! Purchased an Omega Coaxial from them for 6.4K, after 3 months stop working sent it back for repair now is more then 3 month in their hands. I am calling weekly and the routine I get to my question "when is my watch going to be fixed" is "we dont have any information yet, may be next week!" At Joma Shop "discounted watches" means you get what you pay for...
Jomashop In-depth Review
In Summary: Jomashop offers a comprehensive selection of luxury watches, jewelry, and accessories at competitive prices. With a user-friendly website and a commitment to authenticity, it's a go-to destination for both casual shoppers and collectors. While there's room for improvement in customer service and shipping, the overall user feedback is positive, making Jomashop a recommended retailer for those in search of high-end timepieces and accessories.
Website Usability and Design: Jomashop's website provides a clean and intuitive navigation experience, with well-organized categories and filters that make finding products a breeze. The site is mobile-responsive, ensuring a seamless shopping experience across various devices. The aesthetic appeal is polished and professional, reflecting the luxury nature of the products offered.
Product Range and Selection: The retailer boasts an impressive array of brands and designers, catering to a wide range of tastes and budgets. From high-end watches to designer jewelry and accessories, Jomashop frequently updates its inventory with new arrivals and limited editions, appealing to both new customers and returning collectors.
Pricing and Value for Money: Jomashop is known for offering luxury items at reduced prices compared to traditional retail. Shoppers can often find significant discounts and deals, and the site provides various financing and payment options to accommodate different budgets.
Authenticity and Trustworthiness: Jomashop takes authenticity seriously, providing guarantees for the genuineness of their products. While not an authorized dealer for all brands, they have established a reputation for trustworthiness through positive customer testimonials and trust seals.
Customer Service Experience: The company offers multiple communication channels for customer service, including phone and email. Their return and exchange policies are clearly stated, and they provide after-sale support and warranty services, although some users have noted that responsiveness could be improved.
Shipping and Delivery: Jomashop provides both domestic and international shipping options. Items are generally well-packaged, but delivery times can vary, and some customers have experienced delays. Tracking information is provided to monitor shipments.
User Reviews and Feedback: Customer satisfaction ratings for Jomashop are generally positive. Common praises include the quality of products and pricing, while complaints often revolve around customer service and shipping. The company appears to address negative reviews with the intent to resolve issues.
Payment Security and Privacy: The website uses secure payment gateways to protect transactions, and data protection policies are in place to safeguard personal information. Jomashop is transparent about its terms and conditions, ensuring customers are well-informed.
Promotions and Special Offers: Jomashop runs loyalty programs and rewards for frequent shoppers. They also offer exclusive sales and promotions, with special deals communicated through their email newsletter.
Social Media Presence and Engagement: The retailer is active on various social media platforms, engaging with the community and posting content that is relevant and of high quality, which resonates well with their audience.
Environmental and Social Responsibility: Information on Jomashop's sustainability practices, ethical sourcing, or community involvement is not prominently featured, which could be an area for future development.
Industry Reputation and Awards: Jomashop has a solid reputation in the industry, although specific awards or recognitions are not highlighted. They are competitive within the market and have shown growth over the years.
FAQs and Educational Content: The site offers buying guides and educational resources, which can be particularly helpful for those new to luxury watches and jewelry. Product care and maintenance information is also available, adding value to the customer experience.
Checkout Process and User Experience: Adding items to the cart and proceeding through checkout is straightforward, with clear pricing and fees. Jomashop offers both guest checkout and account creation options, catering to different user preferences.
Overall Satisfaction and Recommendations: Many users would recommend Jomashop for its selection and pricing. The site has a good rate of repeat customers, which speaks to the overall positive experience shoppers have with the retailer.
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They'll take your money and the merchandise and never respond to questions or concerns. Talked to them once on the phone and had the same experience. Fraudulent website. Beware!