J.Jill / Jill Acquisition / exchange policy

I ordered a sweater and needed to exchange it for a different size. Had to pay to send it back for the exchange. I totally agree with charging to return and not keep an item but with the way clothes are made today fit is a guessing game.
There was no consession what so ever with customer service. If I didn't like the sweater so much I would have sent it back with no exchange.
That's the last time I will order from this company.
Poor policy and bad customer service!

Jun 09, 2018

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