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Jetstar / flight jq479

1 Newcastle, New South Wales, Australia Review updated:

Myself and a friend where booked on flight JQ479 departing Newcastle airport at 1905. On a tip off from a family friend we where told this flight had been delayed. On this tip off i rang jetstar and spoke to a David at 1743 who informed me that there wasnt a problem and that he had checked two web sites and that the plane would be going. Myself and my friend and two other people who where also on this flight were then driven from Batemans Bay to Newcastle airport. On arrival we could not only see on the screen but then where also told by your check in staff that the flight had been delayed because of a problem and would be departing at approx. 2200. I had personally chosen this flight because of other family comittments in Melbourne and was VERY ANGRY AND DISSAPPOINTED that i was misinformed by your staff. In my opinion this is very unsatisfactory service. At this stage i will NEVER fly with your airline again. You totally wrecked our weekend away and my daughters birthday sunday night at home. I know this isnt your concern but i arrived home at 2 am the following morning. From talking to other people while waiting all that time at Newcastle airport they where not happy either and would also be seeking another airline to travel with in the future as i will. A lousy 8 dollar meal does not compensate the love of a disappointed child on a birthday. Thanks for nothing jetstar

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  • Tp
      12th of Jul, 2009
    0 Votes

    If it was so super important that you got home for your child's birthday, why did you leave it till the last possible flight to make it? Delays happen - passengers don't show up delaying flights, mechanical issues occur without warning, weather ruins well laid plans. Its not your fault, but it's also not Jetstar's. They are not in the business of deliberatley delaying passengers just to get a kick out of it.

    Yes, being told the flight was on time was annoying, however, at that stage it may well have been.

    Have redundancies in your important plans, and take responsibility when you don't.

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