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JC Penney Optical / eyeglasses

1 Lakewood, CA, United States
Contact information:

I purchased eyeglasses on 10/25/18 and picked them up 11/5/18 the glasses are not only defective as in the frame having a manufacturers defect but the arms of the frame which are metal had to be repaired somewhere else. I expressed my unsatisfaction with the glasses to the sales associate and she suggested I go to another store. This option is not acceptable, I reached out to the store manager for a refund and he re-directed me back to the same department. I also noticed when I looked at the glasses closer at home the coating also has a small scratch in it. Considering I was not able to wear these and just picked them up I find this seriously unacceptable.I paid $249.00 for these and cannot wear them at all and am currently wearing my old pair. All I want is a refund. This is a medical necessity for me to have these. I am not able to upload a photo due to my medical eye issue. Further more the glasses I bought should never be sold for anyone that has problems such as light sensitivity or seizures. Please train your sales associates better for these series issues. Thank you.

St
Nov 5, 2018

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