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[Resolved] Infinity Insurance / infinity auto insurance is the worst

1 United States Review updated:

I recently had a minor fender bender and immediately called Infinity to report the situation. They made an appointment for an adjuster to come see my car (and they were quite pushy about making the appointment). The adjuster never showed up and never called. The next day I call and ask what happened and they tell me that the appointment isn't confirmed until the adjuster calls. The adjuster never calls. Eight days later I get a letter from the adjuster saying that he hasn't been able to get a hold of me. He has my home and cell numbers, he has my email address, I had been waiting to hear from him but never got a message. I dumped Infinity that day and still have not heard from them about my claim.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Maria benitez's Response, Aug 09, 2017

    y Insurance sent to me the check number 802857498 for $ 134.55 but I dindt recieve it.

    I need that Infinity send a new check.

  • Maria benitez's Response, Aug 09, 2017

    nity Insurance sent to me the check number 802857498 for $ 134.55 but I dindt recieve it.

    I need that Infinity send a new check.

    My name is Maria Benitez, Poliza 109-80049-4183-001

  • Maria benitez's Response, Aug 09, 2017

    The check number wasnt recieved and I need the company send me a new check.

  • Good day Maria,
    We are sincerely sorry to learn that you have not received the disbursement check. Ms Benitez, we would definitely like to assist you with this mishap and kindly want to ask you to send us an email to including your contact phone number for privacy and security verification purposes. Moreover, the new check will be issued within ten business days, since I have sent an alert to the accounting department requesting a new refund check to be mailed. Thank you for contacting us with your concerns. Have a nice day.
    - Orlando, CS Consultant

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  • Ag
      8th of Aug, 2008
    0 Votes

    Infinity Insurance- the worst ever. Be careful with signing the contract. They will overcharge you during cancellation. I bought this insurance for my car and I paid $150.00 for downpayment and after that they supposed to charge me 70 dollars a month. I cancelled becouse after 2 months of keeping the policy they increased my premium without any reason. I should recieve refund during my cancellation but instead I was charged $92.00 additional fees. For what?? nobody from customer service could realy explain. Every answer was different and it didn't make any sense!!! Even supervisor wasn't competent enough!! This unexplained bill was due by August 13, 2008. Today is August 8, 2008 and I allready have got a notice form collection agency about that unpaid bill. Maybe anybody can explain me that becouse I realy don't get it!!!

  • En
      7th of Aug, 2009
    +2 Votes

    I was also on a minor fender bender situation and report it .
    The adjuster was very un proffesional, he calls 3 days after the accident, never show up and he never took any pictures.

    later he calls back and tells me, the other insurance is taking the fault
    and It's better to go thru them. And the sad thing is, The other insurance call me way before and I exsept their offer.

    At this point, I'm not happy with Infinity Insurance, And They will
    be loosing a customer.

  • Pi
      29th of Aug, 2009
    -8 Votes

    If you want to keep your insurance rates low here is a little hint for you stupid people. Don't report fender benders and fix it yourself if you really have to. Don't buy a car that you don't want to spend hundreds of dollars on for a scratch or a dent and if you do be rich or your just an idiot. Really you can't take the pictures yourself? Infinity doesn't care unless you are at fault. If the other driver gets the ticket you take it up with their insurance. If you get the ticket infinity will deal with it. Cars dissolve like shoes. Insurance companies are a giant scam but your required to have it for your car just to drive and infinity is perfect for that. Now granted I haven't been in any kind of accident that requires your whole 50k coverage for just one day in the ICU but that's where the hospital sues you after they save your life then you are a slave to the surgeon who "saved" you. By that point crappy insurance is the least of your worries. Infinity is for responsible adults who are able to logically deal with life not whiny cry babies who expect a daddy figure to take care of everything for them. If your a spoiled brat, woman, or asian I would suggest looking elsewhere for insurance. For me though the past 5 years of infinity have been bliss.

  • Ho
      1st of Dec, 2009
    -2 Votes

    WARNING !!::!!! This Company SUCKS !!! I had a high-end car insured with INFINITY, or so I thought.. When it was stolen, they accused me of "disposing" of the car for the money.. I told them that they didn't want to pay the claim for the same reason, money... After putting me through 3rd Degree examinations, and not being able to find a reason to Deny my claim, they hired a ### Sucking Law Firm to find any reason to get out of paying the claim... They spent more defending my claim than it would have cost to offer me ANY kind of settlement.. I fianally gave up the fight.. I'm sure they are having a good laugh at the millions they are saving on all the Denied claims, , just as Anderson Cooper of CNN reported.. This is the Trend among Insurance companies.. This is same way people like Ford Heacock of Heacock Insurance can own a stable of vintage cars himself.. I wish everything Bad, that can possibly happen, to these companies and all that work for them !.. Where is Batman ? These Jokers need to go down !

  • In
      4th of Jan, 2010
    0 Votes

    I just switched insurance company from Mercury to Infinity. I was going to save about 350 a year, was that the worst mistake I have ever made. Since then I was involved in a accident, both my adjuster John Thompson & Infinity Ins. comp. have treated me VERY unfair. The adjustor is rude, condisending & not educated enough in my claim, mistakes are frequent from the adjuster & the company appraiser.

    I would never suggest Infinity Ins. to anyone, I have & will tell everyone about my experience with this company.

    They also use CCC Valuescope to undervalue your car, which by is also a scam company that is in many Class action lawsiuts.

    Go figure they are both CROOKS. ...They need to be taken down !

  • Ca
      28th of Jan, 2010
    0 Votes

    Hotrodder, You do have recourse against the insurance company for failing to pay for your vehicle. Insurance companies will deny you when they know that you won't do anything to fight it. You can find any lawyer who will fight on your behalf. Fight back don't let the insurance companies or anybody roll you over like that.

  • Fr
      30th of Jan, 2010
    0 Votes " fianally gave up the fight"? sounds like you had your homie take your car and burn it bro. If youre innocent you never give up.

  • Th
      2nd of Feb, 2010
    0 Votes

    And then the HOTRODDER said ~ " I did fight, but I didn't have enough money to fight a Law Firm that was willing to spend $150, 000 defending against the claim".. They Will get theirs !! .. I talked to someone who works in the INFINITY Insurance office.. He told me that he was nervous working there, because they have so many "IRATE" clients barging into the office with complaints, that he was afraid one might come in with a Gun... I told him that he should find another job, because it's headed that way... I have too much to live for to go to prison doing it myself, but I'll be there to watch it on the News when it happens... If you treat everyone like crap, sooner or later you're bound to piss off someone who will wipe that smug smile off your face, , .. maybe even with Power Tools.

  • So
      21st of Sep, 2010
    +1 Votes

    My husband was hit by an Infinity insured person. It has been TWO + MONTHS, and Infinity can't get in contact with the girl who hit him. We are stuck with a $500 deductible from our insurance AND $560 from car rental fees. We may never have this issue resolved. My neighbor was also hit by an Infinity insured person FIVE years ago, and the claim has not been resolved.

  • Dr
      10th of Nov, 2010
    0 Votes

    INFINITY INSURANCE Adjuster christina gates is a cheap minumum wage lame worker makes infinity insurance look like there all on drugs, or pilll poping insurance company, there to busy passing the dope pipe around the office that none of there employees can leave and do there jobs, WHO EVER IS OWNER OR PRESIDENT OF THE COMPANY YOU SHOULD MAKE A TOAST ON YOUR NEXT BRUNCH, LUNCH OR PRESENTATION WITH A GLASS PIPE AND SAY STAY HIGH MY FELLO TWEEKERS INN INFIINITY STAY ON DOPE LOOK AT PORN, 88%PERCENT OF THERE STATIONS HAVE DOWNLOADED PORN SITES AND CHAT SITES 10% GOT CAUGHT HAVING SEX UMONG EACH OTHER IN THERE BREAKROOM THE REST PLAYED OR JACKOFF ALL THIS IS TRUE

  • Rk
      16th of Nov, 2010
    0 Votes

    Sophie5550 : You are correct. I also got into accident in which the Infinity driver involved. After three weeks this guy tells me that he is not able to contact the driver. He will adjust only when they are able to contact the driver.
    Hope soon they bankrupt and the company will Dieeeeeeeeeeeeeee. So much frustation with these ...

  • Ro
      1st of Dec, 2010
    0 Votes

    Infinity is the worst insurance I ever had to deal with. They never answer their phone calls or respond back to your messages. Their claims department is very slow and you have to call million times before you get through to someone. NEVER DEAL WITH ADJUSTOR MICHAEL MARZUCO or MEKA DUVALL; THEY ARE VERY RUDE AND NEVER RESPOND TO YOUR PHONE CALL. They do not care about you or your time. It is better to be killed in a car accident, than have to deal with this insurance company.

    If you care about your car, life and time, DO NOT get Infinity Inurance. They are RIP OFFS!

  • Lo
      20th of Apr, 2011
    0 Votes

    Why aren't you people complaining to the ???

  • In
      21st of Jun, 2011
    +1 Votes

    please also see the Infinity AUTO Insurance Complaints on facebook.they ripped me off, of $32, 000 and never wanted to pay a claim.!/pages/Infinity-AUTO-Insurance-Complaints/207651412613326

  • Au
      8th of Sep, 2011
    0 Votes

    Infinity is absolutely horrible. Had them for only two months and cancelled. After setting up an account no one from the company made me aware that 15 days after the initial payment to get started another payment was already due, which first of all, first time I have ever dealt with an insurance like that. So not only did I receive late fees since I wasn't aware of the 15 day payment they cancelled it on me cause I hadn't made it. No biggie tho cause I found a much better policy from a much better auto insurer. Nationwide if anybody is wondering. Infinity is just out for your money dot give them yours

  • Do
      19th of Oct, 2011
    0 Votes


  • Da
      18th of Dec, 2011
    0 Votes

    I was just involved in an accident with a person that has Infinity insurance, it was their fault, I will keep people posted, I have many customers that are attorneys they will take my case pro bono if needed, I will give infinity 2 weeks to make good, then we take them on.

    Captain D.B

  • Ho
      30th of Dec, 2011
    +1 Votes

    I worked for them ... and I will key you all in : Check the Rules of the policy before you make a claim; If you have a non permissive driver who wrecked your car ... they're not paying; If you try to lie to them ...they'll find out and won't pay your claim; If you got some shop hiding your deductible and the shop calls for more money ... they won't pay it! That's ture with every company!

    They are bad at not answering their phones because they won't want to staff their claims offices correctly to handle their volume;
    There management is a JOKE; If you think their screwing you ... you won't believe the screw job they're putting on the employees; They force them to work to midnight and in some cases the weekends .. when they came back Monday the phones DO NOT QUIT ringing .. They are looking the over way on the time clock employees after the punch out ... knowing there is no way to do the job without working off the clock ... and they refuse to pay OVERTIME;

    They have these managers that come from Progressive .. who's MO is to work the people ... grab they completion #'s and try to get rid of them ... hire new ones and do it all over again... and these Progressive people are all over the industry .. [censored]ing up the industry.

    The best way to contact your adjuster; Call their home office in Birmingham ask for managers name and E mail ...address ... E mail them ( First name "dot" last name @IPACC>COM) and send them E mails and copy their bosses; This will give you a record of trying to contact them and MAYBE some day upper management will be someone other then an air head that will get those people some staffing.

    Last comment; The job of every insurance adjuster is to check for "exclusions" to the policy ... the 1st thing they will check out .. if they can deny the claims ... that goes for every company in the country.


    BY; Another Screwed Employee

  • Si
      22nd of May, 2012
    +1 Votes

    its been 2 weeks since i rolled my truck they sent me a letter offering payoff amount 10 days ago but still no check and i keep making the payments on the truck while thry screw around with this.

  • Mu
      17th of Oct, 2012
    0 Votes

    Infinity is a terrible insurance company! I cannot talk to the adjustor because all I get is voicemail. Their customer was driving while drunk and hit my daughter head on. She is being treated for various injuries. My van was totalled. It has been 17 days since the wreck and I have been without a vehicle since. I have tried to make contact and eventually got to speak with someone. they transferred me back to the adjustor only to get her voicemail again. my insurance company would not have done someone like this.

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