Indane / Indian Oil Corporation

I am writing to bring to your attention a concerning issue regarding my recent gas refill order, placed on 22/12/2023, with the order number 2-[protected].

While I received a delivery confirmation message with invoice number 5-[protected] on 24/12/2023, regrettably, the gas refill has not been delivered to my home as indicated.

This discrepancy between the delivered status and the actual situation has caused significant inconvenience, as I rely on a timely supply of gas for my household needs.

The same is happening every time we place an order. I had raised multiple complaints on the same delivery person. However the issue is persisting continuously.

I request immediate attention to this matter to expedite the delivery of my gas refill and i need an permanent solution.

Gas Agency Name: GANAPATHYVEL INDANE GAS AGENCIES - Chennai

Delivery Person Name: SRINIVASAN

Hello Team,

Every time I need to raise a complaint to get my refill cylinder delivered, you can check my past complaint records and no action has been taken against the dealer. Even in this month the booking has been done for refill on 14th Feb. and even after 10 days the cylinder has not been delivered .As per the protocol the cylinder needs to be delivered within 7 days of booking.

Can you look into this or change the dealer as there is no corrective action inspite of repeated complaint

Respected Sir/Madam

Everyday 4 peoples (directly or indirectly) are involved in burning fire/smoke near to Sathyamoorthy indane LPG godown in aranthangi-614616, Tamilnadu, india and this is threatening our lives and no one can predict when this can lead to blasting danger. Those 4 persons are very close to distributor and I can show photo/video proof for that and they used/use to present in LPG godown almost everyday and already shared some video to indian oil (IOC) as well
(if they are not related how can they present in LPG godown) but IOC does not care about this and supporting their distributor blindly (just because distributor said there is no safety issue in LPG godown and everyone know distributor will say like this). First of all there is no need to burn fire everyday near to LPG godown by those persons (they may say some fake reasons for this and this is intentional). I requested IOC to strictly order Sathyamoorthy indane distributor to stop those persons to burn fire/smoke nearby and this is safe for LPG godown and our lives but both IOC and distributor don't take action to stop burning fire/smoke nearby meaning surrounding peoples will die because of LPG godown blast due to this fire/smoke one or other day. Distributor may try to beat around the bush by saying we cannot ask/control those persons to stop but this is completely a false statement as they are close to 4 persons and I can show proof for that or distributor can file complaint against those persons but they are not doing so and IOC is not taking action on distributor for letting this to happen as this can lead to death of surrounding peoples. Please save our lives. Please help us.

Looking forward for your serious and immediate action on this. Thanks in advance.

Hi, Someone has created fake account with my number and with another name. I got lot of calls. Kindly sort out this issue ASAP. I am totally hopeless that what to do and I have already send u mails but did not get any response from your side. I know that particular person who created my fake account her mobile number is [protected].
She was threatening me to transfer amount to remove my number from your site. Kindly take strict action against this lady and remove my number from there.

I am taking LPG services from Khwaza Garib Nawaz Indane Gas (CODE -169355) from Dated - 23-07-2014 with Holder Name - Saroj Verma (Consumer No - 1106800), Address - H No 191/1, Bala Ji Encalave, Akbarpur Behrampur, Near Bloom Public School, Ghaziabad 201009.

I was taking Subsidy earlier from date of connection [protected]) which was credited in my bank account (UCO Bank Account No- [protected]), but suddenly automatically without any confirmation from me and without any intimation to me, my bank account no got changed and subsidy got stopped from 15-Dec-2015.

Now when I complaint to my service provider (Khwaza Garib Nawaz Indane Gas Agency) then they informed now your bank account details has been changed with Bank Name - Central Bank of India PRESS AREA, Branch in Delhi Address - CBI, PRESS AREA, BRANCH, LINK HOUSE, BAHADURSHAH ZAFAR MARG, NEW DELHI, DIST- NEW DELHI, DELHI-110002.

How is this possible, without any intimation how you can change my bank account details which is not belongs to me, it is totally fraudulent. Kindly investigate immediately, otherwise I need to take hard action against you.

Required documents are attached. Need to take quick action.

Regards,

ARTI VERMA
(Behalf of Saroj Verma)
([protected])

Respected sir,
Shri. K. M. Mahesh

Dear sir,

My self Bhavin Kapadiya from vadodara, Gujarat,
pin code 390008.

I have I O C L company LPG connection, my cust no is cx26843884. sum othorise dealer, indane distributors name is Happy Home Gas Service, S. T no : [protected].

Sir, I was booked LPG last month 29/august/2017, company should send a MSG for my mobile cash memo no [protected] of amount rs 529- booking no is 723589.

After 10days that today is 07/ September /2017, Distributors send a LPG refill and charge will be rs 605- so my question is company why should MSG provied rs 529-. Why should I extra pay.
I am semply medal class mean, I hope give me a hope fully answer.

Regards,

Bhavin Kapadiya
[protected]
Vadodara,
Gujarat,
India,
390008

There is an petrol pump in ekkattuthangal chennai tamilnadu and the agency name is sai enterprises in this petrol pump simply the workers and manager cheating all the public people's to hand held pump they cheating lot we don't know that it is happening with or without owners knowledge and one in my car they didn't place the cap after refuelling . When I asked speaking in bad manner cap not keeping in tank is an big issue any accidents will happen due to this if it happened Indian oil will take the responsibility ...can I know that such a bad pump

Hi

Yesterday, Date - 20/08/2017. I went to Indian oil petrol pump in Pimpri chinchwad, Beside Sterling Honda showroom. I asked to fill petrol of Rs. 1000 in my car. Guy who was filling petrol in my car distracted me by asking random questions and suddenly started pouring petrol in my car. I immediately looked at reading on meter and it was already 200rs. I asked him why didn't he showed me 0 reading. So he started giving random answers. He went on to add petrol of Rs. 1160 even after I asked him to stop. After that 3-4 employees gathered around me and tried to justify his reaction in threating voice. I demand that CCTV footage should be checked and my money should be refunded.
Car Model - Maruti ALTO K10
Number - MH 05 AS 6285
Transaction date - 20/08/2017
Transaction time - 4.20 PM

Sir/ Madam, I m Remya from Kerala, kannur district.I m working in defence accounts department. I applied for LPG Connection for my newly constructed home in my mother's name P Balamani on 17 May 2017 in TR Gas agency, mattannur, kannur.Even after elapsing nearly three months I have not received any fruitful reply from my agency. Details of applicant are P Balamani, Kappatta house, Karaperavoor (po) Mattannur, kannur mob [protected]. As we are in urgent need for a gas connection I humbly request your intervention to this matter.

I am resident of village chahri, Nagrota Bagwan being denided of gas cylinder because supplier van delivered cylinders to shops only as he is getting good commision on that . That happened twice in last week . I request to kindly look into matter and ask deilvery van to deilver cylinder in my home . For your information my home is just 20 m from shops.

My telephone number - [protected]
Village chahri
Nagrota Bagwan

Iam a consumer of indian gas.My consumer number is 5656 and the agency name is kairali indane services, SAP148260, 4/192, poothotta, thripunithura, kochi-682307.(Mob no.[protected]).
I booked for a cylinder online booking ref. no. [protected]-march-2017 at 15:15)Cash memo [protected] is generated for booking no.[protected]-march-2017 at 13:57) But till now it is not delivered at my home. It is requested that the arrangements may be made to get at the earli

I am not receiving my subsidy from last 1 year. I am confed indane gas agency user. Living in raipurrani. Sometimes the message will automatically come of cylinder booking. This is not only my problem, most of the people of this area are not getting their subsidy. And cash memo no. Of slip and in message we got no. Are not matching... Our connection registered on my father in law name mr jagir singh saini s/o sh niranjan singh lpg id [protected] domestic user raipurrani.

Dear sirs,

I heard about new method of theft being adopted at your petrol-pumps. Most of the car-owners do not get down while petrol / diesel being dispensed in their cars. We tell the attendant to put the desired value of petrol / diesel and we continue enjoying sitting in car, atmost we see the amount being fed in the pump and if it is same, we assume that he will put the quantity in the car, and do not check final actual value gone in our car. When the attendant says, it is over, we normally pay and go away. We can never imagine that if he has fed the correct amount then also, the pump if manipulated can cause loss to the customer. As it is if the pump is set to dispense lesser quantity than the meter reading can never be known to customer, but since your agencies are checking it, so the pumps have adopted another method. They have set to turn the pump to stop earlier than the fed data.
This incident is of Sarita vihar petrol pump (sarita vihar side, road no. A, pump 9, nozzle 1, TRX ID 313268), I asked for filling Rs.520 worth of diesel (purposely as had heard of the fraud), the pump automatically stopped after dispensing diesel of Rs.500.48, where as there was no power failure or any other incident to stop pump. This was due to planned short delivery of pump.
I was about to go to media to highlight such frauds taking place in your pumps but thought that let me first inform customer care. I phoned on the customer care number, but he refused to take the complaint and was insisting that I should tell my credit card number, which I refused to give, as I had not used my credit card and paid cash.

Dear Indian Oil,
This is to inform you that I am not receiving any subsidiary from Tushar agency so may time I have visited your office they are telling that you did not give any adhar number I have already given so many time last 6 month I m not getting my amount, they are misbehaving with my father so many time
I m your regular customer but your agency is making lame excuse again and again
I would request you to do some action it would be very kind of you
Looking forward for your valuable support on this.
Thanks & Regards
Md perwez
Mob: [protected]
Consumer Id 17585
Adhar Number: [protected]
Address : Hazaribagh Jharkhand

Sir,
My lpg subsidy was formerly credited to my sb account in state bank of india kothamangalam. [consumer no.37497, mathson gas services kothamangakam] but now it is transferred to an account in hdfc which is no more active. Hence I am not able to get the amount. So I request your office to shift the same to my sb account in state bank of india kothamangalam.
Anticipating immediate intervention
George k thomas

I am having a consumer no. [protected] with the indane gas agency, krishnanagar bama indane, d. L. Roy road, nediapara, nadia - 741101. I booked for gas cylinder on 31.12.2016 with an assurance that the cylinder will be delivered within 1-3 working days. But the same has not been delivered till date. I have personally seen the delivery van distributing the same around the area.

I have to borrow cylinder from my neighbor for use due to such delay. They also harrass me & gave lame excuses that call has been made & mobile no was switched off. They also do not respond positively. When asked that when delivery will be done they replied that it will be done in next 4 to 5 working days.

Seeking for a strict action against the same

Sub:-To deactivate “opt out of subsidy option” and give me subsidy
Dear Sir/Madam,

This is to inform you I have wrongly clicked on Consumer Portal site i.e.“ opt out of subsidy option”. So I request you kindly deactivate this in my consumer number- MT-2265. So that I can see all information on web portal and get Subsidized Service for DBTL Scheme because I have already submitted all document

Kindly note below following details of My Gas connection.

Consumer No.:MT-2265
Consumer Name : MAHESHA NAND PANDIT
Distributor Name: MADHU GAS ENTERPRISES
I humbly request you kindly de-active this as soon as possible

Thanking you

NAME:- MAHESHA NAND PANDIT
Consumer No.:MT-2265
LPG ID – [protected]
Address- SURKHIKAL BHATTA, BHAGATLAL MISHRA LANE, TILKAMANGHI, BHAGALPUR, BIHAR.
MOB-[protected]

my consumer no is Cx2770851. Vasanth enterprise is the distributor. last ten days I called them multiple times to attend gas stove leaking issue. but they have not send mechanic so far. they are behaving irresponsible manner in this severe issue.

This is in regard of my experience with a Sukhwani petrol pump at waked chowk pune its Indian Oil Petrol Pump.
I filled petrol of 530 rs ( wanted to fill 500 rs petrol) the petrol attendant engrossed me in talks to fill 530rs petrol and while I was having conversation with him he made sure I dint pay attention towards zero meter and he started filling from 250rs (filled previously for bike) and when I confronted the petrol pump attendant for the same, it lead to 3 4 people arguing n fighting with me for the same.Kindly look into this matter as we as consumers feel cheated for the hard earned money.
Please consider my complain seriously

I had not booked gas under booking no. 789764 and gas was delivered to unknown customer under cash memo no. [protected]. All above information was received through SMS IN REGISTERED mobile no. [protected]. Who is doing this sort of to be find out and such action can not be without knowledge of Distributor M/S Kishore Krishan Indane of Narendrapur, Kolkata - 700103. This malpractice is to be stopped for ever and process of refund of money paid in account may please be indicated.