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return policy
We bought a book case from Ikea for a kids room.
We assembled it halfway & then realized that it will be too big for a small room. We had not even open all the pegs & the screws. Everything was in its original packing. Two day later we went to return it to the store.
First it was a two mile long return line. Finally after standing there for 1 hour we got our chance to speak to the customer service rep. He was the rudest person we ever met. His eyes scanned every single shelf for 20 mins & then in the end he pointed to a less than 1mm spot on the shelf where the paint was chipped. He said the book shelf can't be returned. We never even opened it to assemble & it was among the last shelves.
Bottom line, after talking to the rudest of the people including the managers & wasting 3 hours of our time, we were told that the item couldn't be returned.
On top of that they literally, opened every single pack & threw it in the corner for us to pack & take it home. They didn't even have the decency to put it together if not in the original packing then at least something we could carry home.
Bottom line, Ikea is good to shop for stuff which does not require assembly. Because once you open it there is no way they can return it easily. I think they have been schooled to make the return process as difficult & pain sticking as possible so that the customer takes the stuff back out of sheer frustration.
Ikea your return policy sucks !
The complaint has been investigated and resolved to the customer’s satisfaction.
Very rude cashier
was there yesterday, the cashier (her name is Michelle, i believe it was cashier counter #8 or 10) was extremely rude. Asked me to take stuff out of my bags like she was ordering tacos in a drive-thru lane. when i lay out all the items right next to her (i would say about 12" away from the chair she was sitting on) she kept staring at the good and refused...
Read full review of IKEA and 1 commentawful, awful, awful
I recently went to the closest ikea store 40 miles away. I needed to buy a few items to finish a kitchen remodeling job. While I was there I tried to return an item that was bought online. They would not accept the return because it was purchased online and there way nothing they could do. Any other store would have no problem with a return. I stormed out of the store so they could not take any more of my money. When I did I was attacked by they loss prevention manager. The stores are more communist now than they ever were. Lawsuit pending!
The complaint has been investigated and resolved to the customer’s satisfaction.
go for it girl im not a lover of ikea hate everything about them good luck
customer service/ policies
Having been to Ikea many times in various states and always having fair customer service I was appalled at the treatment and down right rudeness I was showed today at Ikea's Brooklyn location. I showed up this morning to exchange something I bought 2 days ago from their As-Is section. I bought it primarily because I didn't have time to go through the whole store looking for furniture with my one year old in tow. When the item did not work in my space I looked at the receipt and there was no reference to "exchanging" as-is furniture. The only reference says no refunds; therefore I loaded the item and my son in the car and drove 35 minutes to the store. Arriving at the store I was told to take a number in which I would proceed to wait 45 minutes to see a sales associate. She as very rude informed me that they will not take the item back; I tried to explain I just wanted to exchange it for another item in there as-is section. Finally she called her manager which was just as rude and was actually laughing with the girls making a joke of us. She called the two store managers which explained to her I would have to wait. After waiting for nearly one hour (with my 1year old) the store managers John and Jason who told me that, yes I was correct that it did not say on the receipt, nor was it posted on the wall behind the counter stating their policies however there is a small sign stating it in the As-Is room. I explained that one would only see that sign if you happen to go all the way in the room; as I did not because there happens to be so many items, they spill onto the space behind the registers. I tried to explain my point when he abruptly said "I am done talking to you. and told me if I wasn't buying anything I needed to leave. He then called security to escort me out. Wait...this 6 foot 250lb plus man is scared of little 5'6 125lb me and is calling security? Are you kidding? I asked for the corporate offices address and number he refused to give me the address instead one of the other managers gave me the 1800 # and he said I could go on line and find out for my self the address. When asked what the names of the sales associates/mgrs I spoke to he refused to give me the information saying I am the only one you need to know and my name is Jason as he laughed. I can not tell you how ignorant and rude this individual was and he is representing the company, this is an embarrassment in this economy I don't know how any company can survive with this type of disregard to the customers! We are the ones who keep their doors open! Thank twice before visiting and purchasing at this location!
The complaint has been investigated and resolved to the customer’s satisfaction.
As Is is like buying clearance at Kohl's or JCP. Once you bought it, it is yours. However, the IKEA people's attitude you described was obnoxious. I could see how that was infuriating.
arrogant, inefficient, bad service
Let's boycott Ikea.
I have two bad experience that turn me off from Ikea. I would advise strongly that you reconsider if you want to shop at Ikea.
1. I bought a wardrobe from Ikea. I was told to pick up on the same day. Three of the pieces of the wardrobe is big and heavy. So, I sent my contractor to pick up at night. When he got to Ikea, waited for 40 minutes, he was told one of the pieces is not available and he has to come back half to one hour later or the next day. Com'n, we have paid for the item and it is not available for pick up? Also, one of the pieces is damaged. The next day, I went back to the store to make sure, and was promised by the store manager, that the two pieces will be put aside so that my contractor can pick up when he gets here at night. So my contractor goes again the second night. However, the piece that replacing the damaged one has not been set aside at all! worse still, he was told that it is out of stock! We went back a week later today and was promised that it will be set aside for my contractor to pick up...my contractor and myself have run at least five times for this $1100 purchase as if Ikea never appreciate our business.
2. We also bought a metal box with "as-if" condition. However, when I went back and unwrap it, my finger was cut by a deep dent at one edge. There is no way to see the dent at the store because there was a sticker there on the wrap (I would think it is purposely done so). The box cost only $5, not a big deal, but I brought it back so that I can tell Ikea that this is not right.
However, guess what? very interesting. You can see Ikea's customer service attitude and philosophy from such small thing like this:
(A) the girl at return counter told me that the dent should not be sharp enough to hurt someone.
(B) the manager comes, he told me that this is "as-if", can not be returned. I told him, this is cheating because the dent was intentionally covered. Besides, this is a consumer safety issue as well. These two argument should take priority over the "as-if"condition.
(C) the manager also said that he did not wrap this. Isn't this funny? of course I know that he did not take the plastic bag, sticker to wrap this. But the wrap is still done by Ikea (with a Ikea sign on it!), and that is still what I mean by cheating!
(C) I get the manager of the manager over. I told him that this is the safety issue and I could put them to court. He kind of telling me that he is not afraid to go to court because he has been there many many times...Com'n, is he saying that consumers have been taking Ikea to court extensively? Ikea must be doing so badly that he has alot of this court experience! the statement say it all! Anyway, he did give me store credit at the end...unapologetically.
$5 is a small matter. I really do not care if I do not get the $5 back. My point of taking the item to Ikea is more to tell them that this is not the right thing to do (wrapping the dent area so that it is not seen and sell item "as-if") if this is done intentionally. If it is unintentionally, all they have to do is apologize for that (because someone get his finger cut!). However...you can see from the above experience for myself...do you want to visit Ikea again? not me. I won't spend another $1 there. After all, Ikea does not seem to contribute the money back into the society (http://www.economist.com/businessfinance/displaystory.cfm?story_id=6919139) appropriately.
The complaint has been investigated and resolved to the customer’s satisfaction.
Obviously you do not understand what "As-Is" means (BTW it is not "As-If' like in the movie 'Clueless') "As-Is" is just that - You buy the product just as it is, no warranties, no returns. Most products sold in As-Is condition are usually damaged. That's why they are being sold "As-Is"! Your other complaints are valid, but the one about the $5 box is just ridiculous.
defective products
I thought I was the only one who felt that Ikea lacks customer service. I felt Bullied for asking them to show me how to work a supposed adjustable chair that wouldn't adjust for me. The Customer Service Guy said he didn't know but couldn't refund my money unless the chair was defective. HELLO! If it wont adjust and it's supposed to adjust, IT's DEFECTIVE! the customer service rep asked for the next customer and told me to move out of the way so he could help her. I haven't shopped there since and have encouraged all of my friends and family to also stop shopping there.
The complaint has been investigated and resolved to the customer’s satisfaction.
That was terrible CS. I agree. This guy could use some re-trainning; too bad his manager did not get your feedback on your experience.
poor quality of kitchen planning
I used IKEA's in store kitchen planners and their approved installer-planner ( They only have one) for an extra charge. When I explained the challenges of my small space and when he actually saw it, he drew up plans that did not reflect the actual space. When I asked for actual measurements, he agreed to revise the plans. Because I wanted to get the 20% discount on a substantial order, I needed to get the revised plan and check it out. A week before the deadline he said he had mailed it; he hadn't, and I ended up in the the store where he had faxed an order at the last minute and I placed the order. When I checked through everything later that day, several items were not in stock and missing.
I have slowly gotten the missing items but needed to get them home on my own or for an extra charge.
During the weeks that followed, I tried to give feedback at the store and was promised return calls that never happened. Their 30" cook top does not fit in their 30" base cabinet. A downdraft vent does not fit behind their oven. Their planner never mentioned this. When I asked if he even had a contractors license, they said yes, but when I asked for a number, he didn't have one!
The planner's order included butcher block counter tops which I never ordered. And I have a dented refrigerator that I called about 6 days in a row. Since you are routed to an East Coast call center and not the store when you call in and since they do not answer the 1451 customer service number when you call the actual store number, it is almost impossible to resolve any problem. I finally went in and Stephen (the person I was promised would call me back) happened to be there. He said he got no messages and that it would be another week or two till they got the refrigerator, but that they would call me.
Hopefully, that will actually happen.
Fortunately, I have someone doing the work for me who has been able to work through the problems. But "Kitchen Planning Center" and their "official consultant" are a joke.
The complaint has been investigated and resolved to the customer’s satisfaction.
kitchen remodel / incompetence; poor customer service
I spent over 12 K on kitchen cabinets and counter tops at Ikea, which has turned out to be a mistake and nightmare. The quality of the cabinets are what I expected for the low price, so that is not an issue. My issue is the ongoing incompetence throughout this process, and more importantly is the poor customer service provided by upper management when problems occur. The sales people have always been nice, however the ongoing mistakes are a reflection of poor management and training.
My last conversation with Sac store cust svc rep, Brooke, did not go well. I do not want to deal with her again, however she refused to transfer me to the store manager Heine Roikjer, or to her supervisor, Leslie. She told me that she was the only person I can deal with to resolve my issues. I did not appreciate her approach or her tone in our conversation. I had been able to work through the mistakes up until this point, but after speaking with Brooke, I want to return my entire kitchen, I intend to cancel the $4, 000 counter top, and I don't want to shop at Ikea again. It's sad becuase I had always liked Ikea. I see clearly Ikea is NOT qualified to plan, order, or provide ongoing customer service for a kitchen remodel. The amount of time, energy and money this has cost me, is not worth the savings that I was lured into with 20% off the kitichen special.
I recommend that Ikea shoppers stick with the small items, rather than big ticket items. I have been buying from Ikea for 12 years, since they opened in Burbank CA. I am at a loss and very disappointed. I will share this information as far and wide as possible. Sadly I don't expect to get any response from Ikea to this email.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor quality, dubious customer service
I purchased a dresser 2 1/2 years ago. Most ikea items come with proprietary parts, so when the door sliders started to fall apart, it was impossible for us to find compatible drawer guides to replace the faulty ones. Ikea has no warranty, is unwilling to help, unapologetic about it's poor quality. I've also purchased lighting from them and their bulbs are proprietary, materials cheap. I guess I didn't really expect them to exchange or replace the dresser, but an apology would have been nice and i've learned my lesson never to buy anything more complex than a mirror, vase or hook from them again.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm sorry you are so out of touch with reality that you thought IKEA should have compensated you in some way for a dresser you purchased almost THREE YEARS AGO.
availability
I went to Ikea and tried to buy a kitchen counter displayed on their floor. It was out of stock and they did not know when in would be in stock. They would not sell me the display model. I found the item online and checked every store in the US, no stock. How can they display an item online and on their floor and not have it in stock or know when it will ship? I have had the same experience with their office line, a monumental lack of information. It seems all they want to sell is $20 bookshelves to college students because that is all the furniture they have in inventory, the rest is just for show.
The complaint has been investigated and resolved to the customer’s satisfaction.
assembly costs
Before I purchased the Besta TV entertainment center wall unit, I asked
about assembly, because I knew I could never do it myself. I was told by an IKEA employee, who had my "shopping list" in front of her, that it would be 10-20% of the purchase price. Okay, I could handle that, so I made the purchase, loaded the flat-bed carts to save on delivery charges, loaded my car, and drove home. I was too pooped to unload the car, so I got out the two business cards the IKEA employee gave me - little blue and yellow business cards that IKEA had an "arrangement with." When I got through to them, I was informed that it's NOT a percentage of the purchase price, you're charged by the PIECE. He said it would cost $385 for them to assemble the wall unit that cost $868. When I called IKEA to complain about being misled about the costs of assembly, they said, oh, you should have looked into that before you made the purchase. I guess speaking to the IKEA employee isn't checking into it? I got, oh, we don't have any control over those outside assembly people. Funny, the little blue and yellow business cards are passed out at IKEA and say "IKEA-certified installer" on them and I was told at IKEA that I would be charged 10-20%. I think it's a scam. They know darn good and well that if they told you it would cost HALF of the purchase price to get the darn thing assembled, you wouldn't buy their complicated furniture items in the first place.
The complaint has been investigated and resolved to the customer’s satisfaction.
It's true, IKEA stores generally tend to give out names of uninsured, unlicensed individuals to their customers. They are generally unprofessional and expensive. We used a local furniture assembly company to assemble our furniture and the service was reasonable and professional. We notified IKEA in Charlotte about them and they were very unresponsive to our findings. These "special" relationships between contractors and stores like Ikea, Crate and Barrel, Staples, Office Depot, ETC. are very disturbing as no one seems to have any control over the contractor they are referring you to.
We found that if the store recommends them "stay away" and find someone else.
If you are too dumb to know how to screw pieces of wood together, you shouldn't have bought it to begin with.
worst customer service
oh IKEA, is the worst customer service, even the manager on the showroom they have at palo alto, ca, she is the worst, could you believe we asked for help, because we have kids, she told him you should for 20 minutes, he came bake and told me, you know when you go with kids it is not easy to wait that long since we went on Monday to buy it only and leave, since it easier than any other day, and then i became mad and i went to her telling her and i was angry i have kids should i wait for 20 minutes, she said yes the guy he is on his launch you should wait with bad tone, instead to be nice, here i lost my temper since she is pregnant she can’t help, i said no one on the floor no it is bad economy, i asked for the manager, she was the manager, really is the worst store in my opinion you can used high quality furniture an looks like new better than ikea, i will never ever go there, the worst store for the customer service even in my idea they are not that cheap for the quality they have, the worst management and customer service
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased some furniture from this store. After 2 hours we returned store to exchange a broken piece. Upon arrival, we gave the receipt to the customer service lady and showed her this piece is from which product. She first told me this product was completely out of stock. Since I remembered I picked this item from a big pile, I went into store and located the product. After I come back she coldly say: Now give me your receipt. I was very confused and told her that I had gave it to her. She said: No, you didn't gave me your receipt. My wife came over and said she saw me give her the receipt. The customer service lady insisted: "No, you never gave me the receipt". My wife noticed there was some thing looks like receipt behind her counter and point to the lady: "that seems to be our receipt." The lady pulled the trash can back and said: "No, there is no your receipt." my wife reached her hand into the trash bin and picked it up and it IS our receipt. We show it to her, she still said: this is not your receipt. Well, there was my credit card last 4 digit number on it, I was really not sure what she was thinking about. I put the receipt in front of her asked an explanation she then became so mad started to threaten us and asked us to leave the store. At this moment, I knew I can not talk with her anymore. I even can not trust them with a receipt.
You realize that no one will take you seriously since you can't even manage to put together a sentence correctly. Your argument is invalid because of your ignorance.
deceptive advertising
They advertised a stock pot, regularly $40 for $10. One per household, while supplies last. Store opens at 10 AM - they offered free breakfast between 9 - 10 AM so I got there about 9:30. I noticed they were giving something out at door, looked like a flyer about the breakfast but I already had the ad from Sunday paper. Had breakfast, then waited in the line to get in store. 10 AM I enter and look for stock pot. None in the kitchen supply area. The other item I was looking for from the ad was there and I got my limit. Someone said you had to have a coupon to get the stockpot and they were up by the checkout counters. Strange I thought. The paper ad nor the TV ad say anything about a coupon or first so many customers. I go to checkout and see the stockpots being held hostage on the far left wall by the clerks. They would not sell me one without the coupon they gave out before the store opened. I had to make a scene but I got my stockpot ("someone gave their coupon up"). IKEA practices deceptive advertising and I will not let one of their ads lure me back to their store again.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad taste commercial
I will no longer purchase anything from your store again! Your commercial with the woman putting together a dresser and the elderly woman saying she could go find a nice man (Or woman)... Was shocking!
To be a parent that is careful about what her children watch on tv, and then have no control over the type of commercials that are shown are truly unbelieveable. Your ikea company will no longer be a place where I purchase my family items. You were able to show your liberal point of view and gain the gay and lesbian costumers, but you have lost a conservative costumers! I can't understand why it was even necessary to put that in one of your commercials!
My family will no longer be a costumer of yours!
The complaint has been investigated and resolved to the customer’s satisfaction.
Get a life! Just because someone is gay doesn't mean they are evil or their lifestyle shouldn't be included in a commercial. Oh any by the way I am a straight female married with a daughter and I will shop at IKEA in your place, even though I am sure they will do fine with out a
homophobe like you as customer!
faulty chair
I ordered a chair from ikea online on 27/01/2009 and took delivery on 03/02/2009 to find the height/rake levers snapped. As I needed a chair urgently I put it together never the less. Then requested a replacement be sent out. Then advised delivery/collection on 17/02/2009. I attempted to dismantle chair and found a bolt has cross threaded so I can't dismantle for the courier to accept it. They now want to send a truck to collect as assembled on 04/03/2009. What rights do I have? Do I have to go through all this? Can't I just dispose of the faulty chair? Does anyone have experience of taking this further due to inconvenience caused?
The complaint has been investigated and resolved to the customer’s satisfaction.
ikea cheap furniture
In September 08 I bought an Aneboda bed frame and Lilliker Bed slats from Ikea. I didn't put it together until Jan. 09. I slept on this new bed one night and the next day I sat on the edge to put on my socks and the slats slipped off of the metal railing inside the bed frame.
I picked up the mattress and tried to put the slats back where they belonged, while getting splinters from the cheap wood. The metal railing that the slats rest on is about half of an inch. The slats are fitted into a rubbery piece that is supposed to hold the slats in place on the bed frame. They don't. I've been sleeping on it one week and I cannot even go near the edge of the bed or it falls.
I called the Ikea Stoughton phone # on my receipt and got someone in a call center in another state, cust. rep. said the stores don't take phone calls. I relayed the facts of the defective merch. to her and said she would e-mail my issue to the Stoughton store and someone would call me back in 3 days.
They called this morning. I have to take the bed apart and bring it back to the store 2 hours away and someone will look at it and decide if it is defective or not, I'm betting not. I told her that I will never buy anything at Ikea again and I will tell everyone I meet to never shop at Ikea. Ever. She was not phased or concerned by this at all. Could care less.
The cust. reps. were not rude, but their merch. is cheap junk. Their website says they stand by their "quality" products and have warranties. They lie! I will take apart the bed with a hammer and take the $$$$ loss. It is not worth my time and obvious(from the other posts) aggravation to return to the store.
The complaint has been investigated and resolved to the customer’s satisfaction.
I went to Ikea Stoughton today and I was appalled by their personnel directing traffic. I believe they are RGIS employee's but they are working there on behalf of Ikea and as such are representatives of Ikea and should act accordingly. While waiting in the long line to get into the parking lot I witnessed those directing traffic shouting at customers in cars, getting belligerent with people, stepping directly in front of cars to stop people who were pulling forward while another employee walked over and started to shout in the face of a customer, sitting in their car, who was obviously just a little aggravated with the long line. In the end there were 3-4 of these "RGIS" Ikea representatives surrounding a car, being extremely unprofessional shouting at the customer in the car and causing a big scene for dozens of other customers to witness as they had now caused a complete stop of all the traffic for a few minutes to engage in this confrontation instead of addressing, whatever the issue was, with professionalism. The person then turned around and left as did I. I also witnessed several other customers just doing U-turns at that point and just leaving as well. Makes me wonder if Ikea knows how these people are treating their customers and if they care how many customers they lose because of it! Hello Jordan's Furniture - Never going to Ikea again!
today i bought two wardrobes was lead to believe the sizes was correct so i paid and asked for them to be delivered them discovered that they would not fit so i tried to contact the delivery company called allways express wrong they should be called never express because you can never get hold of them im very upset with ikea all i wanted to do was cancel the delivery so i could rectify the mistake now i will loose my delivery money that i cannot really afford to loose please advise
Aug. 23rd
I am not in the habit of complaining. But the manner which my situation was processed was embarrassing and insulting.
After waiting more than an hour to resolve a mispriced, purchased item I got angry with the person handling. This person called security and accused me of pulling her hair and hitting her. I might have spoken with my hands but at no time was the young lady touched.
Once security came they escorted me out and I had to wait outside for the person I was with. I was told by the security person that I shouldn't have moved my hands. Believe I had pockets I would have put my hands in them.
It will not be surprised if this complaint isn't taken seriously, but the problem was certainly serious to me. When I finally came home (quite late) I had to go to my doctor's the next day because the situation raised by blood pressure so high that the doctor had to put me on medication.
What surprised me was the fact that IKEA's store is usually so well managed, from the restrooms to the rest of the facilities but no in the manner paying customers are handled most certainly be improved.
Perhaps the young lady who took it upon herself to accuse me of assaulting her had a bad day. But that shoudn't have been my problem.
Hopefully someone will read this and have the courtesy of answering.
I cannot have worse words for a store. I purchased dressers, TV stands, and more and half of it fell apart within 3 months. the wood is made of crap and i cant even begin to say how bad their service is.
I will never buy anything from Ikea or suggest any one to buy anything from IKEA
It is as two week night mare experience and it is still continuing.
I ordered furniture on 1st of November and I was expecting the delivery on 9th as per the details on order from 10-4pm
I didn't get the delivery
I called the customer service following Monday 3rd of November to see what's happening
They said some ware house error and so they couldn't deliver it and it will be scheduled for next Sunday 16th November
On 4th Tuesday some one from delivery calls and says he is waiting in front of house 130 and waiting to deliver in fact mine is flat and number is 4. I have no idea where from he picked up this house address from
Next day 5th of November I called customer service again and asked what is happening and clearly said I need to travel from Leeds to collect the delivery. Then the customer service guy it will be delivered on Sunday 9th November
I asked for compensation and he agreed to reduce the delivery price which is 29 pounds that is peanuts for my travel and effort.
Well expecting the stuff to come in I went to London on and waited all day on 9th from 10-2 and called customer service again
They said first oh it is on schedule then they said it is not
So I asked them to cancel the order and they agreed to pay me with in 3-5 days
On 12 November some one calls my friend (whose number I gave it as second number) and says they wish to deliver things at his door. The he said he is not expecting it and we did cancel the order already.
Today 13th some one approached my friends house and dropped one item and let. As my friends wife don't know that we cancelled she took that table.
I called the payments service and asked them verify what is happening
They put me to store again and the guy in store said oh some one is trying to deliver and there is one scheduled for coming Tuesday that is 18th November and put me on hold for 20 min and I got disconnected
I called the payment service again and they put me on hold again
Do Ikea really care about customers?
I think Ikea is the worst customer service I faced my life
Absolutely a waste of time
I had the worst experience in this store. I wanted 140 units of coffee cup. I tried to order online and they directed me to the store since IKEA does not deliver. When I went to the store asked for help for packing the cups, the store person was very rude and did not offer any help. She asked me to pack it myself in small boxes. When started packing 6 cups in the small box, she came and told us that I cannot use a lot of boxes, since they are needed for other customers. I kept asking her to help me with a solution to pack this so that I can place it in my van. After 15 mins. of arguing, she stacked the cups on top of each other in spite of my objections that the cups may scratch. After going through the trouble of packing it, I needed help to load it in the van since I have back problem. The person came out and left the boxes on the curb side. When I came back with my van, they had left with no help for us to load. This is by far the worst experience I had in my life. The sad part was that they did not even bother to help in spite of me telling that this was gift for teachers and I was volunteering.
I go into IKEA and spend £500 on furniture, then go to delivery desk to arrange|. Told we can deliver Tuesday, I say, I work then but how about Friday when I'm off, I'm told fine, but we will charge you £6".50 per day until delivery for storing your furniture.. I'm then told delivery could be anytime between 9-5, but someone will phone you 30 minutes before delivery time;. Oh and that'll be £45 delivery fee please;.
IKEA get in a time machine and enter the 21st century, . Argos charge £3|.95 delivery charge, let you choose a morning or afternoon slot with a phonecall 1 hour beforehand.
I live in Vancouver and went to the Richmond store for a wardrobe. Spoke to sales people who asked that I configure the wardrobe on their computer which I did and was told that I could do the ordering on line at home on my computer, which I did on the IKEA Canada site, when sales person disappeared.
The in-store info included delivery and installation for $140.00. The order on line included $199.00 delivery and apparently no installation.
Because I was on holidays for 2 weeks, the delivery date had to be changed and I spoke with a representative and was told the installation was not included and the delivery charge was $199.00 from CALIFORNIA, without installation.
I canceled the order and was told I would still be charged $150.00 for shipping from California to Vancouver. After discussion with a supervisor the shipping charge was reduced to $100.00.
Be aware that web orders do not come from local stores and the details of delivery and installation in the local stores are not part of web ordering.
There is no way i read all the post. But wanted to state my opinion, Ikea stuff is crap! And the customer service and store it self is nerve racking.
I bought the new BIRKELAND queen bed frame in IKEA and I HATE IT. It was a pain in the ### assembling this bed. I get purple spots on my legs almost everyday thanks to the corner legs frame. The queen size is bigger than the regular queen size. The bed frame is very poor quality. I AM VERY DISAPPOINTED, what a waste of time and money with this cr@p of BIRKELAND QUEEN BED. Please do not buy furnitures in IKEA do not make the same mistake. The custumer service is really bad.
bad customer servive
I bought book shelf at IKEA for $100. and since it was my 1st time in one of their stores I looked at many things and thought after I experienced putting the book shelf together and finding out how easy it was I would go back to the store the following day and buy a dining room set, which was a little pricy, but I liked the way it looked. I passed by the...
Read full review of IKEA and 2 commentsrefund policy fraud
I bought a stand alone cabinet from ikea, like 95% of your their products required assembly. I bought it home and assembled it perfectly, but it turn out to be too big for my kitchen. Since I shopped at ikea many times, I have asked and was told that I could return any furniture even after assembled from various sale associates and customer service...
Read full review of IKEApoor products and customer service
I have a4-part wardrobe with mirrored sliding doors that I purchased from IKEA several years ago. The closet has buckled and is collapsing. I called today to find out if someone would come to take a look at it and see if it can be repaired and if not, assist in dismantling it. The response was "We don't carry that line any more so there's no warranty." To make sure I heard right I said, "In other words if you purchase an item today, and tomorrow you don't carry it, you have no recourse?" The rep said "yes." They gave me the name of a set-up service which I called and was told that their workers don't know this piece so they can't help me. As an aside I asked how much they charged for a visit to set up and was told $300. I will not purchase anything from IKEA again and advise anyone thinking of purchasing from them, to be aware of this policy.
I picked up for a customer today $2500 worth of kitch. cabs its was on a skid. told the lady I would back up to the loading dock so that fork lift could just place it in my truck. said cant do that. you have to load it by hand, said are you kidding, she answered NOPE. so I was going through the order (i did not, or would never order) said my customer said to add some sliding trashcan holder for the cabs. gave her the number and said add this to it, Ill pay for it here. she said nope you have to go find it upstairs, looked it up said its in stock. I said well just have it pulled. she states cant do that you have to go upstairs and get it, asked why? dont you have it back there. she again just responded with a nope. so I said whatever. Ill just tell her you didnt have it. so there is NO CUSTOMER SERVICE.when I as a contractor have to shop at Home depot and spend $2500. they go out of there way to help me out. load it for me etc. This place sucks. and when I get back and start to put this crap together Its REALLY CRAP.I called later to find out about 1 cab that was missing. was on hold for 45 mins. b4 I could even tell someone what I wanted. I will never return, and will advise my customers to do same. and get this. it was at there Flagship store in Conshy.
(corp. HQ)
I requested them to ship after 6 as i was at work. But the shipping guys came in at 5. I called my neighbor and asked to talk to the carrier. He refused to talk to me. I was forced to get the product delivered to my neighbor and had to haul it up two floors myself. Customer service did not care as the delivery was not their responsibility but that of an outside contractor. They said it was my problem that I was not at home and the contractor should have charged me twice and delivered it later instead of delivering it to the neighbor.
I am not really sure about this websites fascination for the 100 word limit.
So I took the advice of my friends and family to give Ikea a try (a lot of them are from California and they swear by the place) so I figured I would brave the big blue and yellow monstrosity with bravery in mind and an appetite for a good deal when I was in the market for a new desk. I'll let the uber-hip sheik interior pass without reprimand as the real problem was when I bought my desk and finally carted it back home, it was missing half the screws. So I carted the darned thing back to the store and the customer service simply shrugged their shoulders. Literally, it was nothing more than that. So I've written to corporate. This is truly unacceptable.
What am I going to do with a half allotment of wonky screws, a few pieces of polished wood and an Allen wrench? Good riddance. If you do shop there make sure you check that everything is in the package as promised.
I made a trip to IKEA specially to buy a special offer cabinet, when i got there I took an aluminum colored one, but the cashier told me that one was not in sale, only the white ones, I couldn't find that remark in the advertising I received and the cashier was very rude and he told me they were out of stock already (it was 11 am in the morning, how cuould that happen?!)
I WAS PISSED and left all of the other stuff I was going to buy..! I guess that't their trick they advertise very good deals, but suddenly they are "out of stock" and you end up buying all other stuff you really didn't go there for.
i bought over $1000 of closets including $49 for delivery & $150 for assambelly. Upon arrival, assambellers asked for another $150 because customer service had made a mistake plus $75.0 to screw closet to the wall. After i refused, Ikea agreed to take back & charge me $49 to return.
Had they told me the total price correctly in the store, i would not have bought the product. What they did was intentional. Ikea's staff have become liers & day light thives. waisted hours of my time.
As a new shopper at IKEA, I went there to purchase a bookcase for my elderly mother. The ordeal of first finding and selecting what I wanted, then figuring out where in the store I could actually get that item took more than an hour. The package was heavy and I (a 63-year-old woman) had to load it on the cart myself, take it through self-checkout (which entailed a seemingly endless meandering through the store), and load it into the car with no help. Once I got the Billy bookcase home, the true IKEA experience became apparent. The quality (if you can call it that) of their throw-away furniture only means that you'll be throwing it away before you can actually assemble it. I spent two days trying to make that piece of garbage stable enough to hold a box of Kleenex for my mother, and never could. I used wood glue, and tried holding it together with a bracing strap, but nothing worked. The back piece would never stay in place and the case wobbled so precariously that I didn't dare leave it in her room. I took it piece-by-piece and threw it in the dumpster outside her assisted living facility rather than return it to the store, because IKEA will only accept a return if it's packaged exactly as it was originally -- definitely not possible after spending two days trying to assemble it, glue it, and hold it together with a packing strap.
For those of you who anxiously await the opening of an IKEA store near you, I can only ask "WHY?!?" I'll never step foot in an IKEA store again.
I applied with IKEA for a credit card using the name Bob Lipka. I have a couple of cards in that name, which I prefer. I was rejected because the credit reporting agency said I did not exist. I have a recent copy of my Experian credit report, name Roobert W Lipka, and it shows I have a rating of 768. I assume no one there thought to look up the last name, the address or the social security number to verify my existence. I reapplied using my given name Robert and was rejected again (PRIOR APPLICATION SUBMITTED TO RECENTLY). How could that occur since I was using a different name, Robert as opposed to Bob.
Bought a complete kitchen for £2700 including £355 induction hob, they took around four months to deliver all the items. Two boxes containing kitchen units were obviously damaged, which they eventually replaced; unfortunately the hob was also smashed inside its box, which didn't look damaged but must have been dropped. Sadly, by the time I discovered this it was more than six months from the date of purchase - and under the Sale of Goods Act you only have six months to examine the goods. Ikea are now saying I must have broken it myself, and are refusing to help whatsoever.
My only compensation is now to vent my spleen in forums like this (my sixth and counting) to try and cost them some sales. Avoid this bunch of careless, uncaring thieves like the plague.
I bought the "tostarp" 5-light ceiling fixture. It was up only about a month before one of the vertical plastic rods used to secure the arms to the ceiling broke, as a result of reasonably gentle directional adjustment of one of the lamps. It snapped at its insertion in the metal crossbar. Those supports should be made of metal, not plastic.
"No problem, " I thought, "they have a 90 day return policy." But when I found my receipt, it stated that the last valid return date was 30 days after purchase; though the general return policy of 90 days was also printed, right below that. I suspect they know these things are crap.
We bought an IKEA Akurum STAT Kitchen 6 years ago. After about 2 years the doors started developing hairline cracks. And of course we have to clean the doors, wipe them down, etc., so the water got into the cracks and was absorbed by the crap press board which expanded and the doors look like total crap now. Now they are telling me the doors have been abused and they have never had a complaint about this kitchen before. Do you believe that? NEVER had a complaint before? lol. I'm not yet, I want my warranty honoured. Wish me luck.
fraud and scam
I bought a bed from ikea, carson, california. When we get it home and start to assemble it we realize it is the wrong size. We put the bed back in original packaging and seal it all up. We returned to ikea the next day, spoke to store manager and he would not do anything!
The bed is unused and in sellable condition. Why do they advertise on tv and all over the store that if you are not completely satisfied with your purchase bring back with a receipt within 90 days!
We tried the store in costa mesa too, they were nicer but still would not take the bed back only the mid beams which is only $10 vs the $431.92 we paid. The boxes are still sitting in my garage and i'm still fighting this until I get my money back. This is horrible service, I will never shop at ikea again!
The complaint has been investigated and resolved to the customer’s satisfaction.
@ Mike Peters, please keep in mind YOU bought the bed in the wrong size! Did you really have to assemble it to realize it was the wrong size? Was it that after you bought the bed frame, assembled it, then realized it was too large for your small bedroom because you failed to measure your bedroom to begin with? I don't blame IKEA for not accepting it back! Once things are assembled, they are not designed to be un assembled & reassembled. Even trailer homes are not designed like this! If IKEA accepted it back, would you want to be the next consumer, assuming they were buying something new, get it home, then realize its been assembled before? Of course not! Use some common sense!
IKEA SUCKS:
I just want to tell you that ### customers like you never read and then demand thinks. If it says you cannot return the item, then you can't. You probably cut the curtain and just because you were such a dick to them they helped you out so you leave the freaking store.
Zhero:
Make sure you tell the entire story. Do you think they have every single item on hand every damn day? You must have never worked in retail or have any gerneral knowledge but the one of a [censored].
Things do not grow on trees they need to be manufractured.
I would advise not to shop at the ikea online. They overcharge on shipping fees, awful customer service, never respond to emails and it took them 26 days to complete my order.
I bought a curtain for my balcony sliding door at iKea as well. It was the wrong size and the cashier said it is not resellable. I told him that iKea ia a scammer. I was mad and demanded my redund. He was adamant but i persisted and finally, I got my refund back. I will never go to IKEA ever again.
I'm surprised. We bought at IKEA in Germany and never had any problem. It was nice to have service that was not surly. If you need extra parts they will mail them to you for free. They immediately discount everything that is returned, but never took back anything reluctantly. I would suggest printing out their return policy and asking for the higher ups until they take the item back.
About IKEA
One of the key factors that have contributed to Ikea's success is its unique business model. The company designs its products in-house and works directly with manufacturers to produce them at a low cost. This allows Ikea to offer its products at a lower price point than its competitors, making it accessible to a wider range of customers.
Another aspect that sets Ikea apart is its commitment to sustainability. The company has implemented several initiatives to reduce its environmental impact, such as using renewable energy sources, reducing waste, and promoting recycling. Ikea also offers a range of eco-friendly products, such as furniture made from sustainable materials and energy-efficient appliances.
In addition to its products, Ikea is also known for its innovative store design. The stores are designed to be a one-stop-shop for customers, with everything from furniture to food available under one roof. The stores are also designed to be interactive, with displays and showrooms that allow customers to visualize how the products will look in their homes.
Overall, Ikea has become a global leader in the furniture and home accessories industry, thanks to its unique business model, commitment to sustainability, and innovative store design. The company continues to expand its operations and product offerings, while maintaining its focus on affordability, functionality, and sustainability.
IKEA Customer Reviews Overview
One of the most positive aspects of Ikea is the company's commitment to sustainability. Ikea has implemented a number of initiatives to reduce its environmental impact, including using renewable energy sources and reducing waste. Customers appreciate the company's efforts to be environmentally responsible and often choose Ikea products for this reason.
Another positive aspect of Ikea is the company's customer service. Ikea has a reputation for being responsive to customer needs and concerns. Customers appreciate the company's willingness to address issues and provide solutions in a timely manner.
In addition to its commitment to sustainability and customer service, Ikea is also known for its affordable prices. Customers appreciate the fact that they can purchase high-quality furniture at a reasonable price. Ikea's products are often compared favorably to those of more expensive retailers.
Overall, Ikea is a popular choice for customers who are looking for affordable, stylish, and sustainable furniture. The company's commitment to customer service and environmental responsibility has earned it a loyal following. If you are in the market for furniture, Ikea is definitely worth considering.
Here is a guide on how to file a complaint with IKEA on ComplaintsBoard.com:
1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with IKEA in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with IKEA, including key areas to mention, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents: Remember to attach any additional supporting documents but avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Follow these steps to effectively file a complaint with IKEA on ComplaintsBoard.com.
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IKEA addressOlof Palmestraat 1, 2616 LN, Delft, Netherlands
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it started out bad, but ended up good!Recent comments about IKEA company
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