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ICICI Lombard / Two Wheeler Insurance / poor customer service

1 India

Re: Icici Lombard

This is suresh one of your customer purchased two wheeler & insurance. I have gone to your office at nungumbakkam icici lombard office to collect my original insurance paper. The following are the service provided by your customer service executive D.MERCY.

1. A customer came to renewal is insurance without seeing the date properly she refused to take the insurance & talking aggressively as if the customer add made a mistake. After the customer as pointed out the date she came to know her fault.

2. After attending a call she shouts in the reception with is co-staff saying about the customer who called her in the phone stating "he as purchased Bence & applied for 40000 insurance for two wheeler 1500 rs he is talking like a big person" in a disgraceful manner that to in front a customer waiting for is two wheeler insurance. This is the way a customer service executive will shout in reception having two wheeler customer, if u take only bence car insurance put a board we don't come to u.

It was been an insulting experience for me waiting there. Having a name MERCY she doesn't have any patients to be a CSE. I have decided that this will be first & last two wheeler insurance with icici. When her co staff says that customer is sitting when she comments she shows her body language in such a way what a customer can do.

So please take some action in reflect to we customer have respect & faith in your company.


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