ICICI Bank / cheque missing

I am a customer of icici account no. is [protected].i drop a cheque in drop box at icici bank boring road branch patna as on 10th august cheque was not cleared .12th agust i went to branch office and mate branch manager and given my cheque details.but no body solve my day on 13th august i call to customer, he tell me i call you in a 10 minute and solve your problem but nobody call me i fill very bad with service of icici bank.So i request to you plz. solve my problem urgently.
Regards, missing cheque no.-792998
Your customer. amount-5129

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