Hyatt Regency Hotel / room quality & customer service

I paid over $500 for a hotel room at the Hyatt Regency in Washington DC. The toilet didn't flush. I complained and was told they'd give me a $50 food and beverage credit - except I only has a $27.00 food and beverage bill. I was told I should have complained at midnight when I finally went to my room - they would have moved me. AT MIDNIGHT - in a sold out hotel - when I had a flight at 7:00 AM. I find it stunning that a hotel the supposed quality of Hyatt Regency had broken toilets. I have advised my my clients, colleagues and employees that the Hyatt is no longer a hotel my company will honor expenses from.

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