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Hungry Jack's Australia / attitude. threats. money loss

1 Lake view drive, Australia

Hi debra on friday night manager on duty jesse at lakeview store gold coast took my name down and told me to return at anytime for a full store credit after I got home that night to find onion rings burnt and not eatable and also missing the 6 nuggets in the meal that was one of my kids meals. I returned to store today only to be threaten by manager on duty brooke and told she was not going to honour jesse s credit because there was no information written dowm only a credit to my name (how is poor communication instore my fault) I had my 9 year old and my 3 year old in the car. And when I ask brooke to call jesse for confirmation I was told to leave the drive thru and go elsewhere before she called the police. When I asked her name for escalation she frantically grab her name badge and said "can u see it well can u" she seemed to think jesse s replacement meal was over the top because all that was wrong was onion rings and nuggets. So as it stands ive still paid for items I have not received waste fuel driving to the store twice, come home from work with no meal for one of the kids. So if they thought jesse credit was excessive thats for a team meeting not to be spawned onto the customer whilst they have come back to the store to retrieve a credit that was already granted. Quite frankly I am appauled with brooke s behaviour infront of my children and will accept nothing less than a formal apology from her. Thank you for you time. Gareth williams. [protected] [protected] app customer aswell

Feb 3, 2019

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