HughesNet.com / hughesnet offers poor and expensive service
We recently moved to a mountainous, rural area where satellite internet was our only way to get online. I signed up with Hughesnet. Unfortunately, problems began immediately. They charged me $199.99 for standard installation of the dish, but when their contractor came out to install, he said he had to do a special install. This costs me an additional $288. So for an hour's worth of work, I spent almost $500 to have my satellite dish installed. This is in addition to the 199.99 I paid for the equipment itself. Total was $688 to get started.
When I called Hughes, they told me these varied install prices were in the contract I agreed to. He said it was up to me to haggle with the installer on the extra charges. It was my fault for not getting a better deal. The next problem occurred when the next week Hughes downgraded the bandwidth threshold that I signed up for. They sent a form email saying that I would be charged the same amount, but that I could not download as much each day. It was a system wide change, but very discouraging that they were downgrading instead of upgrading.
When I called to complain that I was not getting the service I signed up for, they said it was all in the mandatory 2-year contract which I was still obligated to pay. They could change speeds and thresholds as they saw fit. I did get to speak to a sympathetic supervisor who credited me with one free month of service since I threatened to cancel and eat the loss of ending the contract prematurely.
In the end, I didn't have much choice but to remain a subscriber. If I wanted to be online in this rural area, I had to go with satellite internet. Hughes handcuffed me with a ridiculously longterm and expensive contract just to test them out. Now that I signed up and am unhappy, I either live with them or pay $300 (minus the $600 I paid to install) to end this poor service.
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