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Hughesnet / complete and utter incompetence

1 WA, United States Review updated:

I just recently found out about the 200MB download limit. This is an outrage because it happened when I tried to download a paid for and licensed copy of Microsoft Office Ultimate 2007, which is a 500MB file. I figured it out when the file download didn't work and I was only running at about 6 Kbps. Yes, I said 6, and it has been this way for 24 hours. I can conveniently, however, download whatever I want between the hours of 3-6AM Eastern time. I talked to 5 people, all of which could hardly explain anything to me due to lack of ability to speak fluent English, and I am now sitting here hoping that my download will actually work at the allowed times. Oh, by the way, good luck getting any type of manager or supervisor on the phone. Apparently nobody runs this company. I am looking for a way to get out of this contract for this pitiful and unreliable service. Any suggestions, feel free to email me at alisone8438@bigfoot.spokane.edu

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  • An
      21st of Jan, 2008
    0 Votes

    I posted the Jan 4, 2008 post and agree with you. Luckly my contract is up as I used the service starting from 2004. I am switching to Verizon wireless broadband [with an aftermarket external antenna] which has a 5GB monthly limit by no daily limit which will be much better for me. (Be careful with verizon because if you go over you may need to pay a termination fee... but at least you can get your full 5GB at high speed with out the slow speed fraud hughes net provides.)

    I suggest you file a complaint at:
    www.ftc.gov
    and (thanks to Jim Smith's post on Jan 17th 2008) at: http://www.oag.state.md.us/Consumer/complaint.htm...

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