Hughesnet / refuse to send me a box to send back the equipment

Gaithersburg, MD, United States Review updated:
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Hughes net is the rudest company I have ever tried to deal with. I purchased their product in May. After they came and hooked up my equipment they left stating everything was working. I could not get my internet to work on my phone, the tv or my laptop. I called them the next day. After two weeks of constant phone calls I finally cancelled. they sent me a box to mail back the equipment which I did. I am 62 years old, the first time I have ever had internet. I didn't realize they expected me to climb on the roof and take down their tower. I was charged $115 on my checking account this past week. I called them and they told me they would send someone out to remove it. He came out yesterday to remove it but stated it wasn't his job to mail some piece he took off that weighs like 20 lbs! I called hughes net this morning, and they refuse to send me another box to mail this thing back to them. Worse customer service I have ever had to deal with

Aug 23, 2016
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  • Ja
      Oct 05, 2016

    I am counting my blessing (I hope) I have been with hughsnet for 3 wks, service is not good, data caps, netflix does'nt work, fees that I was never told about, need extra insurance on my home to cover their satilite dish on my roof, list is long about drawbacks. I found a post that I had 30days to cancel without the $400+ penalties. I went to my bank explained the situation and they actually cancelled that acct. so that hughsnet is unable to take any more of my $. I was promised that I would'nt be charged another dime but reading thru posts RE: early termination penalties, DO NOT COUNT on their word. I am relieved to get out of this situation. Its pretty sad that Internet service could cause this much stress and worry in my life but it has.

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