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HughesNet

Posted:    

2-Year Contract??

Complaint Rating:  93 % with 14 votes
93% 14
4.65
Contact information:
New York
United States
I'm trying to cancel my Hughesnet service because we are moving to an area that offers broadband (THANK GOD!). Hughesnet sucks... it's just sucks.. Slower than dial-up at times. When I tried to cancel today, the barely English-speaking gentleman on the line said I signed up for a 2-year contract term commitment. I'm pretty sure this was never discussed or brought to my attention AS my rental lease was for one-year FIRM. I don't believe I missed the fine print as the deal was made over the phone. I'm also told that I have to pay the shipping cost to return the dish. I told him I understand I bought the dish. The refund is $200. The early term fee to break the contract is $400. Anyone else have this issue?
Complaint comments Comments (20) Complaint country United States Complaint category Internet Providers

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A  9th of Jul, 2009 by    +1 Votes
I just canceled my service with Hughesnet and was told that there is a $515 early termination fee because of when I signed up. I have searched high and low and cannot find that information in an easily accessible location. You have to go to a different web site (different from the HughesNet customer care site) to find this information and apparently you have to get the web address from an account manager. I could not agree more--the service stinks. I have waited five minutes for an internet site to come up--I have almost fallen asleep several times waiting...and waiting... I am going to pursue this further as I don't feel this company treats its customers fairly. Their advertising borders on false and it is time someone does something about this!
A  15th of Jul, 2009 by    +2 Votes
Same boat...my situation is INSANE.
Due to a particular area that I live, the transponder I'm forced to use can barely stay up with dial-up...multiple disconnects...horrible bandwidth. I paid $1, 800 cash for the equipment, then after a year, I actually shut down the system because it was just too frustrating. After multiple calls to HughesNet "people" that speak some form of broken English, rude, condescending, and no help in resolving MY technical problems (a lowly customer begging for help).
Finally, I called to cancel. Get ready...they COULD NOT cancel my contract until I FAX THEM A LETTER ON COMPANY LETTERHEAD !! I'm 130 miles to the nearest fax machine!! So, I went to town, faxed them a letter (we don't have "letterhead" stationary)...guess what?!? Still charged my account another month. Another phone call...they couldn't accept my cancellation because it wasn't on company letterhead !!! My next call was to my bank to block the next charge attempt.

I'm going after this disgusting excuse of a service provider. HughesNet has the WORSE ethics, customer service, and attitude. If you are remotely thinking of using HughesNet...RUN, don't walk...RUN as fast as you can away from them!! JR
A  26th of Oct, 2010 by    +1 Votes
I just got charged 400.00 to terminate Hughes Net. I called and the 2 people I talked to couldn't speak english. They said I knew the charge and there wasn't anything they could do . The biggest mistake I ever made. They just charged it to my charge card.
A  26th of Mar, 2011 by    0 Votes
I could not agree more, I was just in a similar situation. I have called them several times and chatted with them about several things and I just get a run- a- round. They cannot or will not answer a simple question. They direct you to someone else or a link to figure out your own problems. I had a contract for two years and if it was not for that, I would have cancelled sooner. In the long run, it would have been cheaper to cancel early. Now I have problems getting the kit to return the equipment before I am charged 400.00. I am still waiting for the kit. I will never use Hughesnet again.
A  27th of Apr, 2011 by    0 Votes
I hear all of you I have had the service for only 4 months and yes it sucks!!! I am thinking of cancelling it. It sound scary though. We keep going past our dowload alowance every day. When we started it was supose to be 350MB but now it is 300MB. So i called and asked about another plan. The one that is offerd for 89.00 show dowload allowance as 400MB, but the person I talked to told me that it would only be 350Mb download. Ya nothing they offered me when I got it is the same.
N  8th of Jun, 2011 by    0 Votes
Report your credit card stolen or dispute it with your bank so they cant keep charging you!!
N  9th of Jun, 2011 by    0 Votes
I really want to get rid of this hughesnet but I am worried that they will charge my bank card even though I went to paper billing and pay an extra 5 dollars to get it. And pay through the one time check payment on the interent. So i am now paying for the stupid hughes service and a local internet service that is $60 dollars cheaper than hughes!!! And no downlaod limits!!!
A  21st of Oct, 2015 by    +1 Votes
I too am paying for Hughesnet AND a local ISP. Hughesnet told me the data cap of 10gb would be plenty for us even though I told them we stream Netflix daily and had 4 computers and 3 smart phones in the house. The data meter didn't work the whole first month (you know, during the 30 days where you can cancel without paying a fee) so I didn't know how awful I'd been lied to until after it was too late. I hate Hughesnet. They should be ashamed of themselves for taking advantage of ppl. The contract was done over the phone (I have bad signal where I live so I miss much of what was said) and never got to see it in writing.
N  23rd of Oct, 2015 by    -1 Votes
I actually like HughesNet. The service is good. I understood when I signed up that it is limited, so I knew that meant not much downloading allowed. The only thing I will download are PDF's. I don't need to stream movies as I have Direct TV, and get all the movies I want through them.
I do like unlimited Internet better, but since there is nothing like that in my area, I have to use HughesNet.
N  24th of Oct, 2015 by    0 Votes
I wish I had read this first, I would have never looked into this garbage! I just sent my final rip off from hughesnet. Please if you are looking to subscribe...DO NOT. Everything you read here is true!
A  16th of Apr, 2016 by    0 Votes
My problem is that I have great connectivity but cannot access any site. Calls to Hughes chat is friendly. Then suddenly service is restored. I want to cancel for cause (no service) but want to do it in the best way.
N  20th of Apr, 2016 by    0 Votes
HUGHESNET HAS neither a good product, impowered complaint handlers *Phillipines) or a decent product.
John
N  6th of Dec, 2016 by    0 Votes
We relocated to a temp location after a catastrophe from unlimited service to Hughes. The move would be temporary. I told Hughes this and was told that when we moved again we would only have to fulfill our 2 yr contract after another move. At the time of move in to our perm. location, I explained this and they still tacked on another year. Also, I was told Hughes provided fax service(main reason I need internet). Guess what I found out after hook-up?! No fax service. When I get someone speaking broken English, I ask for someone who speaks better English. Since I am dealing with money and numbers, I tell them I need to be able to understand what is being said. If they still try to help, I hang up and call back and hope for someone better. Anyways, Hughes really sucks. I have to use data on my phone because it won't connect to the internet. We lose connection all the time and it's very slow. I hate it. Now that we are half way through the year-end contract--- are paying the fee to switch over. All these large companies that force contracts take advantage of their position and don't care about customer service. It is very rare that I add a comment. I have to agree with the other negative comments. I would have preferred to up data to the max for the phones than deal with Hughes. Oh, yes, I did have to increase data a little more because of the lack of connection through Hughes. Do everything you can to avoid Hughes!!!
N  29th of Dec, 2016 by    0 Votes
Hughes net is the worst of all the internet providers in our area. If you call your credit card company, talk to the disputes department and tell them no more future charges on your account from this company. They can stop any future charges.
A  3rd of Jan, 2017 by    +1 Votes
I'm having the exact same issues. I signed up through a local, 3rd party installation company, wasn't explained the full details about the contract or cancellation fee, have had the WORST internet service imaginable, and have never dealt with a worse customer service group or company policies. I just submitted a complaint through BBB to get a full refund and to have my $640 early termination fee waived.
N  5th of Jan, 2017 by    0 Votes
@Jacob Willis did this work for u i did the same thing it worked great for the first 30 days and now for the last 2 months i run out of speed in only half the month for the next 2 months im very unsatisfied they down right lied to me bot everything when i singed up its a joke
A  5th of Jan, 2017 by    0 Votes
i hate hughesnet!
A  10th of Jan, 2017 by    0 Votes
Anyone successfully cancelled without outrageous fees? If so please share how, I need help!
I'm having so much trouble getting out of my contract! I just want to cancel, using hotspot on cell phone is better than their speeds. Only time speed appears to be great is when you perform a speed test. Other than that you will cry watching the pages render.

Buyer be aware!
N  24th of Jan, 2017 by    0 Votes
@Eva Mooney Wow, Yesterday was day 1 of the 2nd month, and in 2 hours, used 2 gigs of my 15 gigs of the month. I have DISH for over a year, but got sold on the 50 Gig/month for the same as Dish and the same price. Now the broken english lady says they don't have 50 Gig available in my area, 'You must have misunderstood mam, 50G is for Bonus time...' You mean when everyone is America is SLEEPING!!!?' I had 21 days unlimited and the last week was on vacation. Never saw such manipulating crap in 25 years of living in Los Angeles. How has Hughes managed to stay alive this long? Where are the 'checks and balances' to bring this company down? This is massive corruption...wow.
A  13th of Apr, 2017 by    0 Votes
I never signed up for a 2 year contract with them and now they are charging me early termination fee. This company sucks. The internet is horrible it is worst than dial up. Someone mentioned above that they submitted a complaint through BBB and didn't have to pay early termination fee. Can someone show me how to do that or what is BBB?

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