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Hughes Net / internet service

Germantown, MD, United States Review updated:
Contact information:

I called Hughes Net for home internet. I spoke to a slaesperson named Ike. I explained we were using Verizob Wifi and going through about 60 gigs a month. He assured me that the 8 gigs Hughes would provide was equivalent, because the dish is locked on to the satellite, whereas the mifi had to constantly search for a signal.
The second month that we used the entire 8 gigs within 10 days I called and tried to cancel, explaining that Hughes was not providing the service I had contracted for. They hung up on me twice, refused to cancel because I would not "let them explain the consequences".
They turned me over to Joseph Mann & Creed (whose employees identify themselves as representing an attorney) who sent me a bill for $698.78. I have asked repeatedly for an itemized bill but they have not sent me one. They did offer to settle for about $150 if I paid it immediately.

Ka
May 16, 2017
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Comments

  • As
      10th of Aug, 2017

    Karla,
    Please continue to work with us we that we can come to a resolution that will be satisfactory for everyone.

    Thank you,
    –Andrew from HughesNet
    #AskHughes

    0 Votes

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