HP M 2254AU / the experience of customer service worsens with each interaction
I bought my laptop in August 2006 and after only 3-4 months the battery back up has decreased considerablly and there were electric shocks from the metallic parts of the laptop ( like the PCMCIA Lock, The Metallic grill of the speaks and the mic and the headphone jacks and regarding this problem i had called the call centre of HP and the experience was not at all encouriging One of the chat technicians asked me to update the bios on system which did not sound logical to me but as he was working with HP i reluctantly agreed to do that and that was the starting of all the problems the dll files were effected and i had to format the system to get the system back to normal as OS repair and parallel reinstall did not help at all and i had a word with the Customer Advocacy group at banglore and they also were not that supportive and out rightly rejected my justified demand of compensation for the loss that i had incurred from all this and finally deposited my laptop on 11 Jan 2007 at HP service centre
Hewlett-Packard India Pvt. Ltd
24-30, Okhla Industrial Estate Phase III
(Near Kashyap Motors)
New Delhi 110 020 India
Having complaint no [protected] , but i received this back by saying that battery is calibrated and now there will be no problem and they also installed some battery checking software which did not run once i got the system back.
Above all these people at the service centre did something that cleared all the information stored in the forms for the webpages and i lost all the passwords for different accounts and now it will take me about one week to get the passwords (PIN) from different banks and service providers and i will again be at loss for about 1 week again i fail to understand that for a hardware problem where was need to mess with the form settings and already saved passwords and how that can help a hardware problem Being a hardware engineer i can well make out the problem area but these people are not ready to listen to this and are not ready to think about those points at all.
Above all these people are not ready to compensate for the problems that a customer face due to them
This Laptop is under warranty period.
I had a word with a Supervisor at the HP callcentre, Shekhar at Customer advocacy group at banglore and Moitry, Shaheen, and a service engineer at HP Service centre at Okhla Phase 3. they were polite and suportive but were not ready to think about what i had to say and made sure that did all by their books regardless of anything.
I am not thinking of filling a case in the consumer court against HP.
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