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HP Gas / HP Gas agency torturing customers!

1 India Review updated:

We have been in Chennai for past 3.5 years and had been managing with just one Gas cylinder from HP. Each time the gas gets over we are forced to fight with the agency to get it re-filled even after waiting for 10 days. As both of us are working and we do not have neighbors who remain at home during day time, we find it difficult to arrange a person to collect the gas for us when delivered at home.

The agency refuses to provide us gas when we go there and collect it . The delivery boy says that he has come and the door remains closed as he very well knows that we are working.

Once it so happened that my mother - in -law was at home the entire day, and she never closed the outer door as she was expecting gas. The delivery boy said that he had come there but no one was there which was a lie.

The agency refuses to take any action regarding the same and they simply tell us to go to another agency. We believe they are selling the gas in black . What can we do about the same? We are ready to go and collect the gas but the agency refuses to give it.

Very poor service!

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  • Vi
      12th of Aug, 2009
    0 Votes

    ear Sir,

    Mera Consumer No-605417, AMIT GAS AGENCY, 3, L-2, DDA Shopping Center, Kalkaji, New Delhi-110019 hai. maine apni gas 5/08/09 ke aas paas phone se book karayi thi.
    Mr. Vijay nai meri gas book ki thi. Maine 3-4 baar phone or kiya to mujhe Miss Anita jo vaha shayad employee hai ne ye kaha ki gas 2-3 din mai aa jayegi. par meri gas nahi aayi.
    Or aaj maine dobara phone kiya tho Miss anita kahti hai aapki gas book hi nahi hai. maine booking no. maanga to phone anita nai kaat diya. maine phir dobara phone kiya or unse booking no maanga to unhone mujhe bahut ulta sidha kaha ki gas aa jayegi na, booking no lekar kya karogi, tumara dimag kharab hai kya, gas jab aayegi tab bhej denge etc. Mera kahne ka matlab hai ki unhone itna batmiji se baat ki kya bataun. Ek ladki hokar vo ehsa behave karti hai customer ke sath. Maine Propriter se baat karvane ke liye kaha to anita nai kaha ki propriter sabse baat karne ke liye nahi hai. hamse baat karo or phone kaat diya. Mujhe Propriter ka Phone number tak nahi diya. Aakhir kya ho gaya hai kya gas ki itni shortage hai ki ek customer ko 8 din gas nahi mil sakti. plz do something hamesha se aise hi ye log meri gas late bhejte hai. or aaj to batmiji ki had ho gayi isliye mai aapko mail kar raha hu. plz meri gas kal lagva dijiye mere ghar mai gas khatam ho gayi hai.

    { VINOD KUMAR } s/o Saroj Devi

    Consumer No-605417
    Booking no-116416 again on today 12/08/09

  • Me
      12th of Feb, 2008
    0 Votes

    ya ,i also agree with the abovesaid complaint because i'm also facing the same problem.i'm also the client of this agency and hav booked my gas cylinder many a times but they are not ready to deliver it.instead they are selling it for black at cost of Rs.750.i also want you to take some action against them.

  • De
      22nd of Jan, 2008
    0 Votes

    Dear Sir,
    I am poet deepak sharma( putting in vaishali ,Ghaziabad (u.p.)and having your connection for home LPG gas unfortunately and connected with your distributor M/s Tyagi Gas Agencies Vaishli Ghaziabad ,consumer code no.610038.
    This distributor is famous in ghaziabad for black the gas cylinder and mis behaviour.We generaly found the gas with in 20-30 days with the answer that there is short supply of gas in the market and if you want to take the cylinder in black please pay Rs.500.00.
    Gas cylinder is supplying by the same distributor in short by weight and some times there is water inside the cylinder to adjust the weight.
    Attitude and customer response is very poor and generaly abuse .If you visit the vaishli will found that all the hotel,restrurent and street shops using the home cylinders which has been suppling by the person in black.Whenever we asked and oppose for the same they become wild and said "What ever you want can do and we have the setting with upper level and area manager.

    I request you ,please cancil the licence of this agency immediately and APPOINT SOME ONE ELSE WHO CAN REALY SERVE THE SOCIETY.I am sure that you will take some neccessary action in this regard.I am sending one copy of this complaint to Ministry of petroleum,district migistrate as well as cm of state.

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