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Hotwire.com / bait 'n switch

United States Review updated:
I booked and paid for a Mid-Sized car using Hotwire.com and was given a Compact Car instead. No confusion here folks, the car make and model I was given "was" categorized as a Compact Car on their website for the specific location of pick-up.

After contacting Hotwire, they refuse to rectify the situation. Instead, they will have their research department look into the situation within 10-14 days.

In the meantime, I am stuck with the car.

I filed a formal complain with the BBB so it sticks to their business record. Best thing you can do. That is what they get for being so blatantly unethical and not doing the right thing.

Classic bait 'n switch. They are not willing be to held accountable. Utterly shameful.

They told me if I disputed the charge with my credit card company that they would ban me from future use of their services. That is their policy.

Apparently, they think they have card blanche to defraud you.

Fradulent practices, non-accountability and retribution for attempting to resolve through 3rd party. What does that tell you?



Sort by: UpDate | Rating
  1st of Apr, 2008
Agree Disagree 0 Votes
There are a few inaccuracies here, at least one of which is an outright lie. Hotwire's research team's turnaround time on an issue such as this is 7-10 business days, not 10-14. They do need to review the situation. Unfortunately, many car rental companies are crooked and/or do a poor job of educating their employees on Hotwire rentals. They then screw Hotwire's customers and blame Hotwire for it.

That said, Hotwire never told you that they would blacklist you for disputing a charge with them. That is not their policy and you are lying to drum up sympathy for yourself because you are unwilling to go through their procedures for resolving an unfortunate, but unfortunately unforseeable issue. They will compensate you once they are able to verify the situation, of that you can be sure.
  2nd of Jul, 2008
Agree Disagree 0 Votes
carte blanche

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Hotwire Logo Hotwire
Customer Service
Overall Satisfaction Rating

325 Reviews
655 Montgomery St Ste 600
San Francisco
United States - 94111-2627
+1 877 787 7186
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