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Hotwire / customer service

Posted: Jul 17, 2017 by   User 
Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Portland, Oregon
United States
Do not use hotwire for travel. I reserved an international flight from portland, or to new zealand on business class. There was a flight change on the domestic leg that needed to occur and each time (Out of five) I called into hotwire and I got no resolution, including through a supervisor. One issue is that after 40 minutes the call ends. No one at hotwire calls me back even though they take my phone number. I have spent hours of time trying to get a flight change resolved. Hotwire is a service call center that doesn't know what it's doing. Total incompetence. These are service agents given a script but have no knowledge about travel. I will never use hotwire or expedia, their parent company, again.
Complaint comments Comments (0) Complaint country United States Complaint category Airlines

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Customer Care Service
655 Montgomery St Ste 600
San Francisco
United States - 94111-2627
+1 877 787 7186
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