Hotels.comno response on calls being made

Hi Team

It has been one month I have been calling but in vain. My name is Neha Gulaty and my account id with is [protected] There were some hotel bookings that I had made without signing into my account and I called them to add the same in my rewards account, everytime I call them they say that its beyond their control and they have forwarded the request to the concerned department who shall get back to me via email in 3 hours. Its been a month I have been waiting for 3 hours to get over. I again called them on 11-May-2017 and heard the same story.

They are only trying to get away with adding my bookings to my account as they know once these are added I shall be eligible for free nights which they only proclaim and not want to add.

I have already decided to file a lawsuit against them . Their customer service is pathetic . They dont provide the services that they advertise for.

May 15, 2017

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