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Hotels.com / location of hotel not the same as advertised

1 Italy
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me and my partner booked with hotels.com to stay in sorrento italy, the details on the location of the hotel was no where near .we were up in the mountains at least about 4 miles from the city centre. in the the details about location it said 1km from port that is not true .we also was told we were in a twin room with a sea view, we was put in a triple room with no view unless we went on to the main terrace which was a lovely view but not what we were told.so i would like to say that our stay in italy was horrendous because of this.i cried for the first 3 days of our stay because we had to get taxis to go to the centre because the buses wasnt regular or didnt turn up every time we had a taxi we were charged 40 to 50 euros a time we walked to the town twice which was very steep steps and walk way my partner and myself were very distressed about this we spent over 400 euros in 3 days on taxis .on the 3rd night of our stay we had a taxi to hotel the taxi driver couldnt find it and was shouting at us the fare was 55 euros and we only had 50 euros and still not at our hotel so taxi driver put us out further up than our hotel and left us in the middle of nowhere basically .we were both upset and angry it 1am at night no lightd
s and all roadway down hill, my partner fell in the road and cut his knee we eventually found our hotel about an hour later very upset that i could not stay there anymore, the next day we had to re-book another hotel .because our experience of our stay in italy was spoiled i will never use hotels.com again and definatly not recomend them .

  • Updated by kay58, Jun 13, 2018

    will never use hotels.com again or recomend them

Ka
Jun 13, 2018

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