Hotels.com — hotel: plaza sb europa barcelona
I would like to leave a complaint about the appalling service from the hotel mentioned above. A normal service orientated hotel, would allow me to mention a minor issue and I would receive feedback and a solution - with this hotel they cheated me by getting me to pay for the same night twice- and have the audacity to ignore my 3 emails & 3 phone calls with various personnel. In addition, I got 2x mascaras stolen from my room- which is quite odd.
The hotel is in general is not worth a 4 star rating with that service. I have never had to officially complain about a hotel but here I feel I must - as this is appalling.
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