Hotels.com reviews and complaints 1
View all 963 complaintsHotels.com - hotel cleanliness
Econo lodge in 2934 Polynesian Isle Blvd, Kissimmee, FL 34746,
I stayed in room 202.Was horrible. There is an infestation of cockroach. They all came in the evening. I must had killed 8 of them before walking down to the office around 2am. I explained the infestation in the room. There was a very nice young lady who said that room had a complaint of the same in the past and we were not suppose to be there because we had paid for a pet friendly room. This was not a et room. She gave us another room in the same building which smell like cigarette and was a non smoking room. It had very dirty sheets and smelled. I was told I couldn't get my money back nor my deposit because the manager was on vacation and could not be reached. We had to stay the whole entire week.
We have received your comment. Thank you!