The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hotels.com / bogus refund policy. attention!

1 United States

If you book with Hotels.com an apartment hotel and if you arrive after 'check-in' time and the crook hotel owner does not give you a key, you are not entitled to any refund or support whatsoever!!
Your money are gone.
That happens to me this weekend. We booked an apartment hotel that was run by a dishonest owner. Arrived at night just to find out that no key available and no way to access the room. As a result lost money and Hotels.com does not want to do nothing about it.
Won't book with them again and do not recommend anyone else either. It's a sort of legalized scam ring.

Mi
Oct 23, 2018

Post your comment