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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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Newest Hostess Brands reviews & complaints

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10:29 pm EST
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Hostess Brands not packaged right

I purchased some Hostess Ding Dongs original ones opened one up it tasted like mint then notice it had a green tint to the cream opened another one to see if it was the same and it was threw them both away still have the rest now I have to either get a ride to the store to return them or count it as a loss. I don't like mint I wanted original ding dongs

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10:20 am EST

Hostess Brands all-but mainly ho ho's

I used to love Ho Ho's over any other swiss cake roll on the market. It had a great dark chocolate coating, and they were just plain delicious. Now, I wouldn't even feed them to my dog. They've shrunk in size, they're using cheap ingredients, and over-all, all of the products have downgraded. Maybe you should've stayed in bankruptcy, because of the rate you're going, you're going right back there. Shame on you Hostess execs-for taking a top quality American brand and turning it into crap at a high price!

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8:12 am EST

Hostess Brands cherry snack size fruit pies

I bought 3 boxes for lunches in mid Jan. When opened, they were very dry, and not much cherry taste, besides being so SMALL! The little pie crumbled in my hands! I used to buy these alot, but the last several times has been the same., always dry, no cherries or even juice at all! These Sat best buy by FEB 12, 2018. Also a code on the box - 1209 82000, if that helps. The price I paid was $2.50 a box, and they were all 3 purchased from the Kroger store in Tiffin. I am very disappointed in your product, and will consider this purchase when I am shopping for my family. They lack the quality and taste that Hostess has always had a good name for. The size is ridiculous, and only a couple bites for some family members. Definitely not worth the time, or the money!

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6:35 pm EST

Hostess Brands hostess suzy q's

I was happy to see that I could once again purchase your Suzy Q's. However,
that feeling was short lived--your new product is nothing short of inferior of the original Suzy Q's!
Very dry, what happened to the dark chocolate?, flat cake vs. the plump cake
and basically had to look for the cream filling--
I wondering what product the people were eating that had their comments printed on your box--no way was it the same product that I ate! Have asked other people if they have purchased the new Suzy Q's and they have the same feeling as myself--won't purchase another box.
Of course, I am only one customer so I am sure that I did not burst your bubble--

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12:09 pm EST
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Hostess Brands chocolate flavored mini donuts

Upc. [protected] purchased at walmart
2nd st. Reno, nv. Thought I would give them
Another try. The hard shell icing is good, the cake part is very dry, almost hard. Not a soft
Moist cake. I make little donuts at home and
Mine are better, hoffer donuts lol.
Since I have your ear, 20 years ago your choclate cupcakes had. Thicker icing. Nothing is the same.

See picture, you can see the dryness.

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3:33 pm EST
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Hostess Brands the product isn't like advertised

As a loyal customer of a box a week it saddened me to even try this series of Hostess Ding Dongs. I paid regular price for 2 less to see if they were better than the original. I was dissatisfied by the little creme in the middle and the sliver of toppings. How is the picture attached anything like the box. It was a waste of my money. I placed your own product on the box to let you see how pathetic this was for a loyal customer.

Melvin choat
[protected]
Purchases at Wal-Mart
Woodsy Tx. 76712

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3:22 pm EST
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Hostess Brands hostess bakery petites-double chocolate cake delights

Bought these in Walmart. Milford Delaware. These claim to be creme filled mini cakes. There was little to no creme in the cakes. What an extreme disappointment. Even the chocolate coating fell off them when taking them out of the bag! Certainly not the quality of product that I would expect from your company. The Best buy date was March 5, 2018 with the following number below it: E [protected]:40 G Quite expensive for the few that are in the package. would like to either have my money back or a coupon to try them again, if you improve them and include creme in the center and a chocolate ganache that actually stayed on them! By the way they were purchased the beginning of February 2018.

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5:33 pm EST
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Hostess Brands hostess bakery petites brownie delights, chocolate raspberry

The UPC code is [protected] 1. I purchased these at Walmart in Gaylord MI at the end of January. They really tasted bad and had a bad aftertaste.
I normally really like your products but this one is just bad tasting.
They seemed to be stale as well but like I said the taste was really bad.
Hostess products are fairly expensive and usually worth it but not in this case.
I really don't remember how much I did pay since it was a couple of weeks ago but I am not going to eat these.

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10:33 pm EST
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Hostess Brands chocolate covered mini donuts

I bought a bag of chocolate covered mini donuts 1/30/18 and ate 5 donuts at 8 pm. By 11pm I was vomiting up the chocolate donuts and it didn't subside until 5 am. Diarrhea accompanied the vomiting as well. I was not able to eat anything 1/31/18 and had soup 2/1/18 that resulted in stomach pain and cramps. What's up Hostess? I'm concerned and think you should look into if anyone else has stated the same recently.

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5:00 pm EST

Hostess Brands bakery petites fudge blondie

I purchased these for my trip to the city n when I opened the bag in the car right from the store this is what was in the bag not one whole cookie n they are not cheap very disappointed when u purchase a new product n u can't wait to taste it and all that was in your bag was crumbs is pretty sad because like I said they were not cheap by any means maybe they should pack them better so they all don't get crushed

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4:48 pm EST
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Hostess Brands hostess donettes powdered sugar

Just having total knee replacement it's next to impossible to get to the store. Kroger's today and got two bags of my favorite hostess Donettes powdered sugar. Low and behold they are so stale it's sickening. They are dated February 18, 2018 but taste like 2017. There's no way to get back to the store. I can just see employees bagging the stale donuts and laughing. Just my thought. Well thanks for the rock hard donuts. A very dissatisfied customer.

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8:08 pm EST

Hostess Brands hostess mini muffins

They were one of my favorites I don't know what y'all did to change them but it's horrible they tasted way better before you tried to make them healthier I guess and they are not good anymore change them back please I used to love them. They were so much better why does everything have to be changed and tried to make healthier obviously it's carbs and not good for you so why ruin them for everyone else seriously please change them back to the original they were so good I loved them when I decided to indulge a little once in a while. Hopefully you will consider my request thank you so much.

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4:38 pm EST
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Hostess Brands cinnamon streusel coffee cake

Jan 25, 2018
I am very disappointed in my Hostess product.
I bit down into something hard in my coffee cake square.
Upon observation it appears to be a sharp plastic tab, I pulled 2 halves out of my mouth and have attached a picture as to what it looks like.
I have thrown the whole box away as to not repeat incident.
I have kept the culprit cake though.
Can you please send me a fresh box of quality controlled coffee cakes.

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12:57 pm EST
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Hostess Brands donettes - frosted mini donuts

On Wednesday the 10th of January, I purchased this product at Falton's foods in Cottingham - East riding of Yorkshire. My partner and I have fond memories of our time in the United States and were delighted to come across this little gem. However, we were horrified to open the packet and be met with a strong chemical petroleum based smell. We checked the product was in date; which it was (20th March 2018). The product had a strong dirty soiley taste. Later that evening my partner and I was suffered a terrible case of sickness and diarrhea.
We are both saddened by this as this was on of our favorite snacks in the States. We accept that these things sometimes do happen, but we did not expect to get so poorly off a snack that was still in date. We have kept the packaging and product just in case it is required for further investigation.
Kindest regards,
Heather Milligan

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2:34 pm EST
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Hostess Brands Hostess Chocolate Peanut Butter Twinkies

While eating one of your twinkies we were very dissapointed as there was no peanut butter filling in 2 of your twinkies, just the chocolate cake. The bar code number is [protected], purchased at Walmart on 12/27/2017. We love your products and love peanut butter so this was a real treat. Thank you for your attention to this matter. Our e-mail is [protected]@msn.com. Phone number is [protected].
John Paape

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11:05 pm EST

Hostess Brands hostess mini muffins

I bought 2 boxes last night at Kroger in Beamont Circle Lexington KY 1 box had an empty package in it the empty package was sealed just like it had neen missed. The other box had 2 packages stuck in the box edge or to the box packaging on the edge where the box is glued in which caused them to have no air and be stale my family loves hostess! (: I'm sure this is just a mistake in the line that does packaging and I would be very satisfied to receive a coupon for 2 more hostess box of chocolate chip muffins Thank You S.Hall

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8:14 pm EST
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Hostess Brands new white fudge ding dongs...

What a rip off!
I bought a box of the new white fudge Ding Dongs 10 in the Box they are super small we are so disappointed... if you're going to make a product half the size why don't you lower the price to compensate?

Regular Ding Dongs are twice the size.. I will say they have a great flavor but not worth the price for such a small product..

We are very disappointed...

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Deborah B.
, US
Jan 18, 2018 11:59 pm EST

I recently purchased a box of the traditional chocolate Ding Dongs. Somebody at the Hostess Factory used the shrink ray gun on the regular Ding Dongs as well.

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8:57 am EST
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Hostess Brands hostess dinettes powder mini

I decided to buy a bag of ur mini powdered donuts on my way to work. I got to work wanted my donut started to eat them and they where very had and I looked at the expiration date and it was out dated. I should have to worry about buying out dated donuts at a store. I should be able to walk in and get some good donuts. Would still love to buy but I shouldn't have to worry about buying hard donuts.

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Update by Kimberly2008
Dec 31, 2017 12:55 pm EST

I should have to worry about checking the date food at all places should be good. U shouldn’t have to go to a store and pick to see what’s bad and what’s not. That’s not my job

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4:54 pm EST

Hostess Brands raspberry zingers

I bought a box of raspberry Zingers on the 13th of Dec. 2017 half the packages were not sealed so the zingers were old and hard, in other words dried out. I love these zingers however I paid for 10 fresh zingers and got five.. So maybe I could get a coupon. I bought the package at Walmart the ups code [protected], I paid $2.97... I am glad that Hostess is back and the cakes are great, however I would like to eat all 10 cakes instead of throwing them away..Thanks

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12:04 pm EST

Hostess Brands suzy qs

Please see attached photos as mold was found on several Suzy qs. We purchased ding dongs (both vanilla and chocolate), holiday cupcakes, peppermint twinkies, donuts (powdered and chocolate), 5 different hostess pies, and hohos all of which were okay. My son bit into a cake and noticed all the "hairy mold" and spit it out. I have included a photo of the lot number. They were purchased in Gilroy, California in December 2017.

Vicki Goicovich [protected]

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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