The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Hoover / Product not fit for purpose

1 Merthyr Tydfil Wales Mid Glamorgan, United Kingdom

I brought a cordless vacuum cleaner from the Hoover site online, on the 23/ 3/2016. I charged it for 16 hours but it stopped working after a 15 min vacuum It would never work for any longer than this and by the third week it stopped working. After a really distressing phone call to ask for assistance it became clear that even registering my purchase on line, I had send proof of purchase by post. The phone operator was rude and unhelpful, so I sent the proof of purchase and enclosed a letter complaining about my treatment . I finally had a engineer call on the 22/4/2016, who said it was the motor and the switch, I told him I did not want a repair but it replaced .
I waited and no response from Hoover so I contacted the centre an and I am still awaiting for my replacement . I want a apology and some compensation for being without a Hoover for so long.

Ge
May 3, 2016

Post your comment