Hooverhdcn182wd/k fridge freezer

I bought this fridge freezer 14 months ago and have today had a reputable local engineer out to a leak on the unit.
I am told that this is a major fault with the insulation and the freezer is scrap and not repairable.
Contacted customer services who inform me that I need to have a Hoover engineer to check it which is acceptable but what is not acceptable is the £129 charge for the Privelige!!!
I am totally disgusted that a product fourteen months old should develop a non repairable fault .
I am told by customer services that a product not fit for purpose has to be reported in the first six months which I find amazing should we be replacing our white goods every six months now?

Sue Bristowe

Dec 12, 2018

Post your comment