Hooters Of Fargo, ND / treated poorly by assistant manager of store
I am writing this evening to express my extreme unhappiness with a situation that occurred at the fargo, nd hooters restaurant this evening.
First let me say that we have been a fan of hooters for many years.in fact, it is a family tradition to stop and get my son a t-shirt in every city we are visiting that has a hooters restaurant. Since that was our first trip to fargo, I told adam that we would stop and get him another t-shirt to add to his growing collection.
Before I left our home, I grabbed my hooters mastercard, threw it in my wallet and thought nothing of it. We stopped by the fargo location at approximately 9:00 pm. We were welcomed by a wonderful waitress named christy and we placed our order. As is customary, we ordered up the traditional black hooters t-shirt for adam.
While we were waiting for our food to arrive, I got my eye on a hooters golf bag. I asked christy how much it sold for and she told me $150.00. I told her that I had approximately $50 in points on my hooter mastercard and was going to call to see how to redeem them. Upon pulling my card out of my wallet, I noticed that the card expired last month. I immediately called merrick bank corporation's customer service line and learned that they canceled my card because I had not used it with the last 12 months. I was also told that I lost all my hooter's points. The bank told me to apply for another card at the restaurant and said that I should be able to get some kind of discount on my merchandise I wanted to purchase.
When christy got back to the table, I explained what happened and asked her if I could please get another application. Christy did not know much about the program, so went to ask her manager, kelsey. Christy came back and told me that their store no longer promoted the hooters mastercard.
About five minutes later, the assistant manager, kelsey, came over and met with me. I asked kelsey if there was anything that she could do as far as a discount on the merchandise. Kelsey said that there was nothing she could do and said all she could do was give us a couple coupons for our next visit. After finding out that we live about 300 miles away from the restaurant, she gave us nothing!!!
I would like someone at hooters to know that I have never been treated so poorly by any "manager" in my entire life.in fact, when I asked to speak with the store manager, I was told by kelsey that, "... We are between managers. You can try calling tomorrow and ask to speak with christy."
In closing, I spent the $159.75 for the golf bag. My check number is: 302, the time of purchase was: 9:47 pm, the employee was christy b. And our table number was 80. Our food and shirt bill was on check # 274 and came to $37.22. The time on the receipt is listed at 9:10 pm, christy b was the employee and the table number was 81. We put the two purchases on two separate credit cards and when I got back to my hotel room, I went online and signed up for another hooters mastercard.
Please note that I will be in myrtle beach, sc from september 20th through the 23rd. I was fully intending on stopping at the hooter restaurant and buying adam another t-shirt, but quite frankly, I am so pissed off with the service I received last night, I do not honestly know if I will ever visit another hooters for the rest of my life.
I find it hard to believe in this day and age, the assistant manger was truly unable to do anything for us. Kelsey was so unfamiliar with the hooter credit card that she told me that they did not even accept them at her store any more. It was after I pointed out that it is a mastercard and they are accepted nearly everywhere that she admitted she did not know much about the program. She simply repeated that they do not have any applications at their store.
I would like a response from hooters in the near future. Perhaps business is so good that you don't need to worry about "little people" like me and my family. I left your restaurant feeling cheated this evening. I know that it was not the store's fault that my credit card expired, but I can not accept that fact that she was unwilling to compensate me for the last hooters points in some manner.
For the last 10 years I have worked as a mystery shopper for about 20 different companies. During that time, I have never evaluated a hooters restaurant before. Based on my interaction with the assistant manager kelsey, I believe your restaurant is in serious trouble. Our waitress christy told us there would be no problem taking a small amount off our purchase. Kelsey however, was unwilling to budge and kept saying she was so sorry.
I hope we can speak in the very near future. I think kelsey needs to scrub the toilets at the restaurant instead of pretend to be a member of management. It seems like she could be a product of years of inbreeding.
Pound sand hooters!!!
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