SUBMIT A COMPLAINT

Homechoice — delivery to a third party without my consent

1
R Jun 27, 2017 Review updated:

My name is Rachel Ndaba.
I placed an order on the 12 June 2017 of 3 blankets for R169 which is always advertised on tv. After placing an order I received a parcel number then received an sms saying I changed my address.
On the 15May 2017 I emailed my documents and also stated that I did not change my address and gave the my original delivery address.
On the 3 June 2017 I received an sms saying that I received the parcel and it was delivered to my neighbor.I immediately called home choice and the guy I spoke to said they delivered to Thabile my neighbor.I told the guy that I don't know a neighbor by Thabile and I did specify that the parcel must be delivered at my house, then the guy said they will investigate and get back to me of which they never did.I called in today which is the 27/06/2017 and was told that I need to send an affidavit disputing the order of which I was never informed when I first called in.n what pisses me off is that they will want me to pay for something I do not have .

Comments

  • D
      Aug 15, 2018
    Homechoice - blankets
    capetown
    South Africa

    Hi I paid cash for my blankets on first of June until today it hasnt been delivered and when ever i try contacting them im put on hold and they don't give me a reason why my blankets are still not delivered plz do something

    0 Votes
  • Q
      Aug 20, 2018
    Homechoice - Online order that I payed cash but still did not get my order
    Cape town
    South Africa

    I ordered and paid for shoes but got SMS will delivery on the 7th but still I don't have order. M. Sieta [protected] [protected]

    0 Votes
  • N
      Aug 20, 2018
    Homechoice - The blankets
    Johannesburg
    South Africa

    On 25 April I bought blankets and pay them but its been more than ten days I have not yet received them..

    0 Votes
  • L
      Aug 21, 2018
    Homechoice - Debit order
    78 Main Rd Wynberg Capetown
    South Africa
    homechoice.co.za

    I placed an order and sent my documents. same week I received an SMS saying my order they didn't reviece my bank statements. Today i recived an SMS of homechoice has deducted funds from my account. I want my money back or I will involve my lawyers.

    0 Votes
  • L
      Sep 01, 2018
    Home Choice - An account
    United States

    Apparently I have an account with HC and I received delivery of some sort, signed for it. The address that they say they delivered to, I do not stay there, and I do not have an account with HC. Someone is busy with Identity theft. I asked HC to send me a copy of Delivery note, but they can't produce it. I haven't heard any feedback from them.

    0 Votes
  • K
      Sep 03, 2018
    Homechoice - Unethical behaviour
    Cape Town
    South Africa

    I placed an order for a Jordan set and a more expensive Sasha set was delivered! They know their return process is cumbersome and risky! And on top of that if you order 2 items at once they split the orders so they can charge you separately for account facilitation fees and delivery fees.

    0 Votes
  • J
      Sep 05, 2018
    Homechoice - I order a bathroom set and asandwicher ony receive a curtain
    alberton
    South Africa

    I order a bathroom set and sandwicher only receive a curtain im not satisfied

    0 Votes
  • S
      Sep 06, 2018
    Homechoice - worst worst services ever
    winterton
    South Africa

    put my first order in 6 October - long delays bla bla bla phoned 100 of times bla bla bla, new order put in 3 nov phoned today the order have not yet even been dispatched bla blab bla,

    worst company to deal with.

    0 Votes
  • V
      Sep 10, 2018
    Homechoice - incomplete order
    Burgersfort
    South Africa

    I ordered 2* buy 2 get 1 free Tropez gold sheer curtains which means I would get 6 curtains in all but I only received 4 of those, plus 3 pairs in white colour which means I should get 9 curtains but I only received 1. I'm so disappointed as this is not the first mistake to me done to me by homechoice

    0 Votes
  • C
      Oct 15, 2018
    Homechoice - Delivery and customer care
    Johannesburg
    South Africa

    Have placed my order more than a week ago - a birthday present from me to me - its my birthday today and no present :(

    Called customer care 6 times with absolutely no help!

    Never again!

    0 Votes
  • L
      Oct 21, 2018
    Homechoice - Feather pillows and duvet set
    South Africa

    Nightmare😭

    0 Votes
  • S
      Oct 21, 2018
    Homechoice - about the blanket
    Capetown wyneberg
    South Africa

    I bought last month on line but latetly notice too much fluffy too lightly iam not happy I thought it was good quality but too bad iply 3ply pls make me happy as customer

    0 Votes
  • A
      Oct 22, 2018
    Homechoice - order [protected]
    Cape Town
    South Africa
    homechoice.co.za

    Hi

    Im unhappy with a order I placed because I did not receive my free gift and when I called regarding this the on the other end was so rude and just said a consultant will call me but never received a call feel free to Contact me by [protected].

    Regards

    Andre Martin

    0 Votes
  • T
      Oct 31, 2018
    Homechoice - request to close my account
    Capetown
    South Africa
    homechoice.co.za

    i want my homechoice account [protected] closed. this is my second request to have it closed but i have never received any confirmation.

    0 Votes
  • J
      Nov 01, 2018
    Homechoice - poor materials in comforter sets
    Johannesburg
    South Africa
    homechoice.co.za

    In March received 2 sets of the Mira comforter sets. Both after a few nights of use has shown, poor quality of material. Hardly ever washed. Curtains sets all in good condition, just both comforters appears to have poor quality of material in the same are on both sets. Please contact me on [protected] to resolve this matter as soon possiblr

    0 Votes

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