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HomeAdvisor / Unethical behaviour

1 Golden, CO, United States Review updated:
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Home Advisor is a complete scam for contractors. They only care about their contractors paying them, whether the lead is good or not. I have received exceptionally more bad leads than good, or even valid. Because they don't verify their customers. Overall, I think it's the worst lead based service out there based on how many false and bogus leads they have no problem sending, and charging the contractor for. And the vast majority of them are NOT cheap. They range anywhere from $15-$120!!! The contractor does not get a say whether or not, he or she would like to accept the lead. This results in bad leads coming through all the time that the contractor get's stuck paying for. Whether the customer did not input valid information, purposeful or otherwise, another business is scouting out the competition, or the customer is simply just inebriated on a Saturday night playing around with internet, and consequently, contractor's pocket books. It's a long, painful process to get refunded that only sometimes works if you sit on hold for 30 minutes waiting to scream at them after being escalated to a supervisor. And the automated system they have in place that is supposed to make it easier, simply doesn't work. None of this matters to their greedy business model. Because of this, they can't offer the cream of the crop in contractors, but just unsuspecting start up company's. Once a company gets a good reputation, and has been in business for a while, there is no sense in letting Home Advisor steal from your bottom line any longer. Obviously, there is an exception to this rule because I have been in business for 10 years with NO bad reviews and have been involved off and on with Home Advisor. But today was my final straw and I will no longer be offering them access to my stellar business practice and quality of work. As many other smart, reputable businesses have done in the past. This makes Home Advisor almost as bad for homeowners as contractors. Because the homeowner is not getting well established, excellent contractors to choose from in most cases. This is also contrary to how Home Advisor tries to market itself. But in truth, Angie's List has much better quality contractors available. As well as other lead based services. I would not recommend any homeowner, or contractor utilize Home Advisor. All you have to do is look on the web for reviews, or their BBB complaints to see that the vast majority of people agree. They are littered with complaints and bad reviews. I would not be able to stay in business like that, why can Home Advisor?

Mar 14, 2017
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  • Un
      16th of Nov, 2017
    0 Votes

    Home advisor seems only to publish the good reviews and fails to acknowledge the truthful complaints against a contractor

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