ChoiceHomeWarranty.com is a SCAM !!!!!!
I started the contract with Choice Home Warranty (choicehomewarranty.com ) on 10/27/2008 covering HVAC and making onetime payment of $344 for the contract lasting one year. On 12/02/2008 2 units (furnaces) stopped working. I contacted Choice with repair request. The technician was sent on 12/03/2008 to do the diagnosis – control boards needed to be replaced. Choice refused a repair without additional documentation. The following documents were submitted:
• home inspection report done upon purchasing the property
• diagnosis/checkup of the HVAC systems done on 07/27/2007
• repair and checkup of the HVAC systems done on 06/26/2008
After many phone calls and 14 days with no heat, the customer representative from Choice: Ron Stillwater stated that the repair could not be cover because:
• “it is odd that two of the systems fail in the same time”
• “there is no date on the document from 6/26/2008” even though it is printed
• “there is no signatures on the receipt from 06/26/2008” even though is states on the receipt that it is a electronic invoice and the authenticity can be proven by contacting the company that did the repair/checkup service on 6/26/2008. Ron Stillwater stated that “no company will be contacted”.
• “there are many inconsistencies in provided documentation”… with no additional comments provided.
I need to add that dealing with this guy (company) was the worst customer service experience. Imagine rep. screaming, inventing stories that do not add up…. “the management needs to review your files…” and than 5 sec. later ”oh….it just popped up on my screen that your claim was denied…”. I asked for the manager many times but never no one was available. He was accusing me of taking long time sending the documentation where in fact they (or he) were not replying to my faxes, emails and phone calls. The faxes were being lost and I had to resend the documentation. I felt like it was really immature, irresponsible, unprofessional, ripoff one person shop.
STAY AWAY FROM
Name:
CHOICE HOME WARRANTY
Address:
244 Madison Avenue
New York, NY 10016
View Location Map
Original Business Start Date:
7/1/2005
Principal:
Bob Stevenson, Owner
Phone Number:
[protected]
Fax Number:
[protected]
Email Address:
info@choicehomewarranty.com
Website:
www.choicehomewarranty.com
Type of Business:
Appliances-Major-Service & Repair
Fortunately, my credit card company took care is taking care of it. They basically, can charge back the business in disputable situations. I got my money back after few business days. Of course, I had to pay for the repair.
Home Warranty Fraud
A week ago my furnace started making loud noises and I called my home warranty company National Home Protection (NHP) to have someone come out and fix the noise. NHP sent out a Furance Technician who looked at the issue and decided that the bearings were going bad within the Furnace motor/blower and the motor/blower had to be replaced. The technician called NHP and after discussing the issue with NHP came in and said that they would need maintenance records for the furnace before approving the repairs.
I just bought the house 2 months before and have had no maintenance on the house utilities; so, as a substitute they said I should send in the Home Inspection documents to include everything regarding the furnace and the page before and after. I faxed in the documents, called to ensure they recieved them and was told I would hear back in 24-48 hours. After 1 week I called them to find out the status as they did not call me as promised, only to find out that they had denied the claim because 1) there was not proper maintenance records and 2) the furance was not inoperable, they only repair things which are inoperable and not things which are broken, but yet working in a reduced capacity.
This is my second claim with NHP the first took 1 month to fix a water heater which the thermostat was broken after going through about 4 contractors.
This company has terrible service and makes it a practice to make repairs difficult or impossible to discourage payouts. Fortunately spring is here and I don't have to worry about my family freezing from the furnace issues, but will now have to pay $500 out of my own pocket to get the repairs - not to mention the $45 I had to pay for the initial contractor to review the issue.
Please stay away from this company and find a Home Warranty company which is more reputable.
Their secrets
Common Policies and Practices Used Against Consumers:
With the exception of Advantage Home Warranty, the inner workings and structure of the home warranty industry is stacked against the policy holder.
With loopholes large enough to drive a Mac truck through, they need NEVER pay out any claim...and you the policy holder can do little about it.
This article describes how the home warranty industry builds convenient loopholes into the system to avoid paying claims and how it should work.
TARNISHED REPUTATION
A lot of Realtors offer home warranties to their clients, But many may not know that the credibility of the home warranty industry is tarnished in the eye of the public. And for GOOD REASON. The whole business model is intentionally flawed in their favour. But first, a little background...for full article go to:
http://www.squidoo.com/homewarrantysecretsexposed
The complaint has been investigated and resolved to the customer’s satisfaction.
5 days without AC
I have total coverage they refuse to fix a leak in the AC gas.
My mum is 93 yo with Alzheimer..
I requested a claim review. Nobody contact me for more than 24hs
Called them countless times . Nobody can give me a solution..
Be very careful x 2...
I have 3 claims .After a tech came out and i paid my
service charge i have not had my claims repaired.
I hear they are waiting on parts to repair a facet and
refrigerator .
Schedule repair dates 1/23/2024 1/17/2024 1/06/24/
I requested service several times and ended up paying out of pocket for for repairs and replacements.
Your company is not BBB accredited and I should have investigated your company before I gave you my money.
Do not give your money to this company!
I have called and emailed over and over. Constantly told to talk with Vendor Relations who is rarely available and when they are they say someone will get back to me. 8 UNPAID INVOICES
They do not back up their warranty. Had a supply duct fall and they denied fixing it due to thier reasoning that ductwork should last forever. Why have a warranty that cover ductwork?
Home Warranty is the NO. 1 home insurance but its also the No. 1 in complaint. They have ads that says will honor preexsiting condition, but they don't. It's in the fine print that they do not.
It's a legal scam.
Poor customer service. 2 weeks for tech to be scheduled. Waited all day for tech to arrive. Then come to find out tech not longer does work for Choice due to them not paying in a timely manner. Reembursement claim denied. No help from any of the supervisors. Bad experience. Nobody cares. claim #[protected] 7/20/2023
Choice home warranty has stopped all payments to authorized work orders. Choice home warranty owes me over 8,000.00 on several Imvoices. They originally said after 180 days. Now there saying after 365 days.
This is Gabe Bond owner of Profound heating and air conditioning.
Choice put my account on hold after they reassigned work orders due to pricing. Because of this hold it somehow stops them from paying invoices for previous work I completed on their customers' homes.
About Choice Home Warranty
They're still a scam company.
I purchased home waranty with American Home Warranty Company in April. I filed my first claim for the year in December - our heat is not working. There was a system that filed my claim. I was assigned a contractor and the contractor called me and told me that the earliest they can come and look at what is wrong is in 6 days. The temprature in our area runs to 35 degrees at night and I have young kids so I could not stay without heat for 6 days. I called back to check if they can assign and find someone to come earlier or I can find someone and they can reimurse me for the work done later. American was not able to service any of the requests. I even asked if I can get numbers of other contractors that they work with call them and see if anyone could come sooner. I was told I cannot get the numbers due to privacy issue. I still don't understand what does this have to do with provacy. Basically I had to get my own contractor and pay out of my pocket to get the issue fixed. DO NOT FALL FOR THEIR FALSE PROMISES. READ THE SMALL PRINT before you sign up with them. It would have been cheaper and less hassle for me to not have insurance with them in the first place.
OH, how I wish I had read all of the complaints about this company before buying a year policy. It's worthless! They basically decline any claim as "existing condition" or "lack of maintenance." Then, if you request cancellation, they charge a $200 cancellation fee. What a ripoff! Steer clear of these guys-they're a scam!
We bought a house in Phoenix, AZ in Jan 2012 and bought a home warranty.. On May 12 we called because we had no air conditioning/. The technician told us the unit was not repairable and told the warranty company we would need a new unit, . When we called to get the unit replaced, First American said we would have to spend 1505..00 our of our pocket to get the unit installed/. They coverd the unit, but not the cost to install the unit, the crane to put it on the roof, the stand for the unit to sit on and the elbow to connect the unit to the AC, which would be part of any normal installation:. They told us it would take 7- 10 days to get a check once the work was completed!. The AC company wasn't going to wait for their money, so we had to charge it on our credit card and wait two weeks for the check to show up.. Their service is pathetic, this is not the warranty company you want protecting your hom
This company committed fraud when I signed up with them in July 2011. They neglected to tell me that "they had NO VENDORS IN MY AREA THAT COULD SERVICE MY PRODUCTS!"> After waiting over a week to get a plumbing problem fixed, they finally told me the truth. They had no vendors in my area.! I had to get my own plumber to fix the problem, and pay him myself! They of course said, they would reimburse me, but we know that is not going to happen! A company as deceitful as Sensible Home Warranty, should be investigated, and made to return their premiums to the customers that they never serve!
i called them on 5/11/2015 to repair my central ac unit, it took them over 2 weeeks to get a technician out to even look at it. almoat 2 months later i still have no air
There are too many disclaimers, Choice says "they are compehensive" a total joke. They deny everything...DONE WITH BAD CHOICE HOME WARrANTY:|||||| Please do not make the same mistake I did. Choose American Home Sheld for better results.
Choice Home Warrany has too many disclaimers. Do no purchase, they will deny every claim. Please do not make the mistake I did by getting a long term contract.
Agree fraud, choice warranty claims that they repair anything even a roof, well on 12/04/2014 I contacted them to see what was causing the leak, I was informed before that they cover $1500.00 in roof repairs but do not replace a roof, Now on 12/04/2014 they sent Ryman Roofing company to my home the roofer, that inspected the roof said that I had damage from the storn which was the heavy rain & that it needed corking, I had to pay for a service call, & Choice Warranty claimed they do not repair any work from storms. I was never informed of that so I called Angie's List to report this company, they wrote a review & will contact them, also they are nationwise & everyone will read & learn about this company. I do believe that everyone should join angie's list, they will refer you to good companies & if the company that they refer you to does not meet your standards they will write a review & list them as a company with problems. No company wants to have a bad review with Angie's list cause everyone reads them. I can't believe how these companies get away with fraud like this & nothing really gets done about them that is why they are able to stay in business & rip off the world.
***ATTENTION*** GO TO THE FBI INTERNET CRIME COMPLAINT CENTER AND FILE YOUR COMPLAINT. THIS HOW THEY GOT BUSTED IN NEW JERSEY, BECAUSE ENOUGH PEOPLE COMPLAINED. MAKE SURE YOU TRELL THEM ABOUT HOW NEVER SENT YOUR HOME DEPOT CARDS AND HOW THEY MISREPRESENTED THEIR WARRANTY.
PLEASE USE THEIR NEW YORK ADDRESS ON 42ND STREET. IF YOU CAN DO IT NOW! HERE IS THE LINK TO THE FBI CENTER.
http://www.ic3.gov/default.aspx