SUBMIT A COMPLAINT

Home Depot / home depot 11% menards rebate match

Indianapolis, IN, United States

In May 2018 I purchased a garage door from Home Depot. I was given a 11% rebate form by the sales clerk and was told I could get a rebate if I completed the form with a copy of the receipt. I applied online at Home Depot's rebate website in May 2018 and found out the rebate was later denied. Thinking I entered the wrong information I reapplied in June 2018.
It was also denied. I called Home Depot rebate center in Atlanta and was told the rebate was denied because the garage door was a "special order" and "special order items" do not qualify for the rebate. I was not told this when I purchased the door and furthermore the clerk told me I could get an 11% rebate. The only reason the door was a "special order" was that my garage is 18 ft. wide and the standard door is 16 ft. wide. The "special order door" cost approximately $2, 000 and was a few hundred $ more than the "non-special order door." Home Depot actually got more money because the door was a "special order." Now to add insult to injury I just paid Home Depot more than $25, 000 for new kitchen cabinets and appliances. This surely leaves a bad taste in my mouth and it tells me that Home Depot's rebate program is not worth the paper it is printed on. I will stick with Menards in the future. At least they honor their rebate program and don't add strings or conditions to their rebate incentives.

Ro
Aug 6, 2018

Post your comment