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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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6:47 pm EDT
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Home Depot cabinets

My name is Anthony Mari I am the owner of Costa Atlantic Properties LLC. I own multiple units in West Philadelphia and I have been a Lowes customer since Home Depot did away with the Home Depot Credit Card. I took my business to Lowes. Back in 2006 I was spending about $20, 000 a month at Home Depot. So when I seen this weak move by Home Depot in Clifton Heights, PA. I realized that you do not want my business. Enclosed please find a letter from an OUTSTANDING employee that you have named Billy Jo and she is the glue that would keep me as a customer at your store. The decision to handle my account like this and not comply with policy for matching a competitors pricing on a sale that Lowes is running. I never had this problem before with Home Depot. I am extremely amazed that how you pick and choose at your convenience what policy to enforce. I pushed this to social media with a tweet and placed it on my wall on facebook.

Hello Anthony,

I am very sorry to say, after careful consideration management has decided not to meet the Lowes pricing on the cabinets. We match apples to apples not percentages. We do not carry the same cabinets so it is hard for us to match their price. Our price comes to $1412. We are willing to waive the curbside delivery fee but that would be the extent of discount. The order is too small for us to even put into our pro reward volume pricing program.

I totally understand if you choose to go with Lowes.

Thank you for giving us a shot...it was a pleasure working with you,

Billie Jo

Kitchen Designer
The Home Depot
5342 West Baltimore Pike
Clifton Heights, PA 19018
610.394.5406

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10:21 am EDT
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Home Depot kitchen cabinet refacing - estimate

10/26/17: Today I answered a call from Home Depot and had an upsetting conversation with someone who has been calling my phone everyday for a month. I had a Home Depot contractor come out in August to give me an estimate on cabinet refacing and they cannot take no for an answer. They followed up with me once about a week after the estimate appointment and I told them that I was not interested because it was too costly. However, for the past month I am getting a call everyday which I do not answer. [protected], [protected], [protected], [protected]) Today I picked up and told the person that I have already said I am not interested and that these calls are harassing. I was told that that is my fault for not picking up my phone. This is what consumers have to tolerate? Companies are entitled to hound and harass until we give in? I am done with Home Depot!

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11:38 am EDT

Home Depot paint

Called the Upper Darby Home Depot. Got the paint department. Asked if they carried the john Deere yellow paint that I see online and if so, how many cans did they have?
The paint department employee says verbatim..."I would have no way of knowing that. Best I can tell you - come in and look for yourself"
[censor] this place, this is the last time I shop here. Lazy, unhelpful employees sitting in the paint department unwilling to get up and look in their own department for a paint product I intended to buy in bulk.
Second time this has happened in the same location.

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9:56 am EDT
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Home Depot dishwasher

I have been trying for months to get a dishwasher that I purchase from HD back in February 2017 fixed. I have had a repair company come out twice. The second company didn't leave any contact information and that was September 22nd. I haven't heard from them; they said that it needed a new motor which is what was replaced the first time it was repaired. On 10/17 I called and spoke to Yvette who setup the repair and she referred me to her Manager, Ruby. Ruby said she would find out and then give me a call back….never heard from her again either. I have called and called; I keep getting the run around. I spent $535.92 on this dishwasher and it has never worked. I was told by Misty through HD chat that she contacted Whirlpool on October 20th and they would give me a call. I never received a call. I don't know what else I have to do to get someone to take care of this for me. This is very unfair.

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9:47 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Home Depot flooring - order h3406-27494

Hello,
To make it easy. I'm going to list my concerns

1. Although both the flooring associates were very nice young people, neither were what you'd consider flooring experts. Please don't advertise them as such. They can help you place the order, but have little knowledge beyond that.

2. The first associate seemed to understand what we wanted, but when we called in to plan the install, we were told was going to be about 2x what he quoted. Come to find out he clicked on the wrong wood, molding, and some other details were missing.

3. We went back into your store again and asked to work with a different associate. She had more experience at clicking on the boxes, but no real flooring experience . But we were able to place an order.

4. This was an store in stock item, but you were out. The estimated arrival date was 9/28. That came and went so we started calling the store. After getting the run around, I contacted the store manager "Jeff" on 10/12. He said that the young woman that placed our order was suppose to check everyday for shipments, and put our name on it, and she had not been it. So what had been happening is orders were coming in, and people were picking it up off the shelf. He assured me he was going to watch this everyday, and call me with updated. I explained that there was urgency because I was heading into surgery, and had hoped to come and pick this up before then. He even said that he'd have it delivered to me if it happened after my surgery without any problem for free. He really "seemed" to understand, but never called me back.

5. I called again today 10/24, and was told in was all in and at the service desk.
Our install date that we coordinated through you is planned for 11/03.

6. My complaint is I'm not a contractor, I needed surgery, so I wanted to use Home Depot to make this all happen with little stress, but I was treated like I should expect delays as part doing business, and it's common (which was what I was told by one of the clerks there).
As a homeowner, I was getting really nervous about getting in the wood (which was why buying in stock was important) before the folks that you contracted came from over 2hrs away to install it. It needed to be here 3 days prior. Why even give an estimated date if
you don't have any process in place to start notifying the client of a new date?

All these issues without even having the floor in my place yet. I hope the install goes smoothly.

My expectations.
You can use email as helpful criticism, but I hope it's not going to just be read
and filed (trashed), and that some good faith effort will be extended to me for my problems.

Sincerely,
Mark

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They called

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2:08 pm EDT

Home Depot windows/door

I placed an order for three windows and a sliding patio door for a client. When the associate asked what color, I pointed to a sample sitting beside his desk. The associate said that sample is "SANDSTONE" and created the order with all the custom measurements.

When the order arrived, it was not the color I requested. It is quite apparent that the employee doesn't know his product.

When I asked that it be corrected, I was told "Sorry, we won't reorder the units because we have a signed acceptance of the special order. And, that I shouldn't have signed it if the color was wrong."

Excuse, me but I pointed to the window color. Nowhere did it say "SANDSTONE" on the display.

Management will not reorder because of their mistake.

Now I've lost hours. Stuck with nearly $2000 of worthless windows/door.

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11:11 am EDT
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Home Depot g e washer/dryer pedistals

We ordered pedistals to go with a GE washer and dryer purchased at the same time on 9/4. The original delivery date was 10/2 but we were informed that due to backorder, the date was changed to 10/17. On 10/13, they attempted to deliver the washer & dryer but it they could not be installed w/o the pedistals, which had not arrived. We contacted customer care who looked up the order and ensured they would be delivered by 10/17. The washer & dryer were delivered on 10/ 17 but we were informed after the took the units into the house and removed our old units, that the pedistals were not on the truck. We contacted customer service who told us they would be delivered on 10/24. Last week we received another message about a backorder delay until 11/1. After almost 2 months, we don't' have th items purchased and have been unable to wash clothes and bases on the continued delays, we don't know when we will be able to.

If we had been given accurate information from customer service, we would have rejected the new unit delivery and removal if old units and at least been able to wash until the pedistals become available.

This experience has convinced us to consider not making future appliance purchases from Home Depot and the compensation offered is nor sufficient for the inconvenience and unprofessionalism.

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Shaun R.
, US
Oct 23, 2017 12:27 pm EDT

I wouldn't disagree with your assessment. If you've got your concerns with them now, I'd get the pair returned and purchase from someplace else.

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10:47 am EDT

Home Depot window installation

Purchased a whole house window and slider replacement in August. During install, two windows were found to have damage from the manufacturer. I was told by the installers that a ticket would be started and I would be contacted when my windows were ready. I received a call from an inspector who apparently was notified that my job was completed. That was September, so I called customer service and spoke with Sherry who was unaware of the problem. She was the first who promised to get back to me and never did. I've spoken with various other customer service reps, I'm keeping a log, all promising to call back, never doing it. I've called nine times now, the last was to the corporate office who promised a call back within 24hrs. That was a week ago. Home Depot was paid in full in August and it wasn't cheap. Why can't I receive the courtesy of an answer as to when I can expect completion? Customer case [protected].

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6:52 pm EDT
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Home Depot flooring installation

I paid over $22k to have Home Depot (Milpitas) to have hardwood installed in my townhouse in Sept 2017. It is now almost November and my floors are incomplete and there are damages on my walls and floors! They delivered the wrong materials and subcontract the installers that bring unauthorized workers to my home. I constantly have to contact Home Depot and installers about my issues. Its like they never communicate with each other and make thr customer do all the follow up.Never ever will I hire Home Depot again!

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5:24 pm EDT
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Home Depot paint department customer service

I have been a loyal Home Depot costumer for years. I recently bought a house and have spent thousands at Home Depot in the last few months (i have receipts as proof). I have always had either a great or okay experience, but today was disgusting. I never write reviews, but felt today is a must. I was waiting online at the paint department for about 15 minutes before it was my turn to place an order. The staff there (Jessica) saw I was after the lady she was servicing and there was a man behind me. All the sudden a lady cuts the line and Jessica right away tries to take her order, without addressing that she cut the line and must have air her turn. I spoke up and said "excuse me I was next this lady jumped the line". Jessica said to the lady " oh you have to wait online". The lady then said something in Spanish to Jessica and Jessica replied in Spanish. Jessica later took my order and I apologized to her but explained that I have been waiting and I have to go as I have my kids with me. She said no problem. she took the other people's orders and prepared them before mine. I continued to wait for my paint and only got one order. I inquired why my quart of black paint was taking long and she said she's working on it. I asked why she
took the lady and guy that were after me first. She couldn't answer me. She was dismissive and rude. I also believe it was discrimination because I was clearly not Hispanic. So I had to wait.

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6:03 pm EDT

Home Depot no matching #s on smart key kwikset.

I found out day after purchase, by phone call, the rekeying is free only available at time of purchase. "Bring it on in and return it and then buy new ones and we'll rekey, only take about twenty minutes ". It's not like home depot is local, this store (that had the items I want) is 50+ miles one way. Staff said won't rekey if I bring it in. It is only at time of purchase. Check out did not notify me. No one in department asked me if I needed assistance. I haven't even opened pkgs.
Crap, now this thing wants me to create an account or sign in.

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1:20 pm EDT
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Home Depot engineered floors

Purchased some floors from the dorman center SC location, said they weren't in stock at the store but were in stock at the warehouse. Promised a 7/10 day delivery. Two days after my order I recieve an email stating that the floors are on a backorder for 2 months. I go back into the store and request a refund for the amount of 4k. (I paid cash) they said that they didn't have enough cash in till, so they will pay me via check within 7-10 business days. Well, it's been 27 days and I still haven't received my refund in the mail, neither is the management helping me resolve this issue. I've purchased over 20k of material in the last 3 weeks with Home Depot, and I'm more than upset over this case. They will no longer be getting my/my family business from here on. Where is the customer loyalty when you can't reimburse the small amount. You're a billion dollar industry.

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3:45 pm EDT
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Home Depot completely lost 1st order and delivered damaged product

I had ordered a mirror online from Home Depot. After 30 days of no delivery I called to follow up. They saw the order but it was allegedly sent to a bad address (there is no town by that name in my state and somehow they had the correct address to charge my credit card. ) I reordered the mirror against my better judgment and when it was delivered it was completely shattered. Needless to say I will not be making any purchases from them in the future.

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3:28 pm EDT

Home Depot countertop installation

We bought counter top and trying to get them installed has been nothing but a hassle to say the least. We rarely get return phone calls from home depot to get this fixed. The granite people came took out the old countertops ask us to move and disconnect stove, dishwasher, sink, and refrigerator. We did that the next day they came out and remove the old counter tops few days later they came and did the measurements. Now everything is a part we have to stove no sink etc. Now they come back and say we cant install the new counter tops for 2 more weeks. Of course everyone has excuses and nothing they can do about it. You would think if this is a scheduling things they would not have us remove the old appliances until they are ready to install things.

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10:58 am EDT

Home Depot there was no service, needed help finding bathroom vanity

Hi, I was shopping in your south portland Maine store this morning around 8:30 am. I am in the process of redoing my bathroom so came in to order all of my supplies. I was looking at bathroom vanities for about 15 minutes, with many employees walking by me, not one asking if they could help me. I had a lot of questions since I was buying all new fixtures. I finally had to walk around the store to find help and there were 3 people sitting at desks in the kitchen area. When I walked over, I had to say "excuse me" to interrupt their conversation and just a got a look, I had to ask for help with the vanities. They all looked at each other like.."who is stuck helping her"..Finally the woman put her yogurt down and started coming over, I thanked her and said I needed a 42inch bathroom vanity. She stopped in her tracks and said.."We don't have any..you have to go on line" Really? I had been on line for a week which is why I chose your store. My hope was she could educate me on the features and benefits and show me what you had and SHE could order it for me. I needed everything including a new tub. I was so disgusted I told her I was going to lowes. She then said .."no, I can help you." But I was too mad. It's upsetting when you go into a store ready to spend thousands of dollars and get treated like you're a bother. I did, in fact, go to lowes and was helped right away.

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5:36 pm EDT
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Home Depot cashier

I just left the Staten Island Home Depot store (2501 forest avenue). And would like to put a complaint in about a cashier named ebony, she rang up my order then as I was talking to my dad about his purchase she was literally rushing us saying “you don’t want it” because I’m ready to clock out”. I felt that was very rude to say to a customer! then as my dad was taking his change out of his pocket before he could count it she counted it for him and took it out of his hand because she was in a hurry! I was not satisfied with her customer service and would like for her to be talked too about her customer service! I’ve never had such rude service ever in a store before.

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9:38 am EDT

Home Depot store inventory

I'm remodeling a master bathroom in my home, been a costumer and having a credit card from Home have most of my purchases done there.

I did most of the purchases for this project on Sunday October 15, 2017

From the list of items I needed I had to purchase items in two different stores and I can understand that some stores carry different items however in my list I needed 3 units of MS International White Double Beveled 4 in. x 36 in. Engineered Marble Threshold Floor .

Yesterday I visited a third store, in three days visiting 3 different I could only get 2 of this item.

When I look at the store inventory I see more quantity and when I ask a team member they tell me the inventory is always wrong and that this item sells immediately and lots of them.

Receiving the same excuse in the three stores looks that Home Depot doesn't care too much about costumer needs.

I was a senior merchandise manager for a few years at a wholesale club and I know that if you have a product that sells a lot like this one I been told as at sells any store manager, a merchandise manager or been the home Depot responsible to maintain levels of stock will make sure the product is available always available when the costumer needs.

Also making sure the costumers have to make tours at different stores to find a product "because the inventory is always wrong" are very innocent excuses and a lack of respect for costumers like myself.

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9:19 am EDT

Home Depot employees

They make me feel like a criminal
I was trying to pay my stuff at the register and the woman told me that she needs to see my ID
I was like oh really and she said yes, so I told her that I left my wallet in my car
So than I told her that I will pay at the self register
So I when but by the time I got there she already told the others employees to stop me at the self register
I feel discriminated because they don't ask white peoples for their ID
And is not the first time I paid with my credit card
I was so mad the way they treated me
This happens at the Home Depot on highland park
Around 6 6:16 pm on October 17/2017

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pobarjenkins
Minneapolis, US
Oct 19, 2017 3:28 am EDT
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Is your credit card signed on the back? If it is not then they may ask for your ID. Either way, I am caucasian and have been asked many times for my ID at many different retail stores in order to prevent fraud. I understand why they stopped you at self check-out as it does seem kind of suspicious that you refused to simply go to your car to get your wallet.

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6:53 pm EDT

Home Depot management

PARK CITY Utah Store #4415

Just so we both have our story straight well my side anyway. I have already seen the flaws in the side of the story and the mangers. I’m fine with the termination, I’m not going to say I deserved it. I can deal with it. I can’t choose my consequences, just my choses. I never gave a call back to the management due to the problem of never getting through. Yes she did give me her personal cell phone number, I just never called it because she could tell me what ever she needed to once I got to work. Melanie never even made an attempt to check with me while on shift. However she does have time to send the local police to check on me while I’m at my other job. Which was a waste of their time and showed her incompetence. She says she called three time and left three messages. That’s funny I only have one. They said that I was a no show for work, nor did I call in on the 31st of August. “Surprise!” I wasn’t scheduled? This is proof of incompetence as a managers. I was suspicious of a set up. I was right.
The customers in that store are what we call Park City people, meaning the rich and privileged. No regards to anyone because they are too important to be bothered. They are very arrogant and demanding and it always someone’s fault because they can’t find what they need. They are the only ones in the store shopping, because no one else is as important as them.
Months ago I couldn’t find her and needed to talk to someone in management about this insurance problem they created, due to their lack of scheduling people to work. 6 hours in January and 4 hours in February. The HR department should be fired for their gross negligence. I left her two insurance charges for coverage. I paid the bills, yes over $300.00 and Melanie did NOTHING, NOTHING at all and I do mean NOTHING. Once again showing her true management skills. As far as management goes with my experience of 25 years in the military, Melanie has none, neither does Jeff, Matt or Derrick they are all sheep following the leaders as mindless as they are. Derrick is out to make himself a name at the coast of anything. That makes him extremely dangerous. So I don’t trust them nor have any confidence in their ability to do anything on their own. The only one there worth keeping is Fletcher.
Melanie has been either firing or people are fed up with her nonsense and inability to manage, they just leave.
Jeff is too afraid to do anything as well is Matt. Dakota as long as he stays hid from everyone he is alright.
However I am going to complain about the miss management of the store from people who should know better. I did bother to take notes once I figured out they were targeting me. Here is what I seen on a daily basis;
Why is it when I come in on my shift there is no one in Millwork. Yet consumers come to me looking for help while stocking Hardware but no one in millwork to help them. Where is the “coaching” to that?
Karen in flooring is too busy to help anyone. She sits in front of the computer all day and does nothing. She refers her customers to someone else, instead of getting up and actually helping them. Where is the “coaching” to that?
The same thing at the Pro desk. They are too lazy to walk around the counter and actually help a customer. So they call me on the phone to help when I’m right in front of them. On several incident I was in plain sight helping a customer when the Pro desk called me to go help someone on aisle 22…Really? No customer was at their counter either. Where is the “coaching” to that?
Lumber what can we say about lumber. There is never anyone there, so guess who has to help them. So just why do they have a department head who always goes into hiding? I don’t mind helping people at all. So why are these people getting away with this type of behavior, when I get coached for it. I’ll beat you not one of them got coached on anything. The good ole boy system is working well. Where is the “coaching” to that?
Why do the associate have to jump through hoops when they have a walk through? Isn’t the store supposed to look inspection ready every day? Once again Management and their incompetence, NOT doing their job.
In their letter or statement they made as a final record is only half true. When someone goes in for counseling. The conversations are then private. It is nobody business but the councilors. Not at Home Depot you can add words if you need too, make the individual look bad (as Derrick did). It’s is very obvious that You; Home Depot do not know how to take care of Veterans or help them to adjust into the civilian world. Your so called Metal Health people are mental. Just what is there Doctorate in? Basket Weaving? Unless they are a certified Mental Health Doctor They can’t say [censor] about anyone or make any type of statement or record. It becomes illegal. You can go to jail for it.
The mangers speak down to all the associates, very condescending. That should be addressed immediately if not sooner. You have no respect for me. I have none for you. RESPECT is a two way street. It’s earned not ever given because of your job title. Your managers think it’s in their damn job description.
Well I have ranted long enough but every one of you Managers in the Park City store need either a letter of reprimand entered in to their file. No coaching because “YOU” as Home Depot put them into that position and let them act that way. The managers and most of the customers in that store are very disrespectful.
Why are dogs allowed in the store? The State of Utah say it is illegal. A Class B misdemeanor $1000.00 fine 6 months in jail or both. Here we are compromising with the state law. I was hoping a dog would go after a service animal. Because I was going to encourage the service animal owner to sue Home Depot the manager and the owner of the other dog.
Home Depot return policy, “Are you all crazy?” I have seen stuff come back that I wouldn’t give you a dime back for the condition. Park City is defrauding you, and your manager allows it. A hammer comes back. Now at glance you can see that it has been well use, What does the Park City store do? Oh, of course give them their money back.
The Constitution of the United States gives me the right to say whatever I want, whenever I want, to whomever I want. I’m the one that took the time to defend the constitution against all enemies foreign and domestic, just what did you do? and that trumps Home Depot policies.
I know you are just going to trash this letter. I don’t care. You are all too paranoid to handle anything. Your bottom line get in the way. Home Depot management needs to grow up. You say anything in jest or with sarcasm they think is a threat on their lives. They have been babied their whole life and now can’t deal with reality. They think there is going to be a mass shooting or something in the store. I’m surprised you have stayed in business this long.
I really enjoyed working there and enjoyed some of the people I was working with. The stupidity that goes on behind the facade needs to stop. The liberalism is driving me insane. Cry babies!

Clark Shumway

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Jon Doe
, US
Nov 13, 2017 1:55 pm EST

i'm in so cal and the upland home depot is just as bad if not worse the manager is rude and she always looks like she just got out of bed she has want to be gangsters working for her that don't know anything so don't bother asking them anything they will just answer with some nonsense and act like you're bothering them .shaun R you're a first class [censored] have you served your country you wouldn't last 5 min .i would be proud to have Clark work for me .Because of people like shaun R I now spend at Lows and will not go to home rude depot ever again and I tell all my contractors not to go there .

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Shaun R.
, US
Nov 26, 2017 5:38 am EST
Replying to comment of Jon Doe

Appreciate the reply Clark.

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Shaun R.
, US
Nov 11, 2017 10:52 pm EST

Unfortunately Clark, I've got to say I don't know if I'd want you working for me either.

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4:38 am EDT
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Home Depot carpet install

Buyer Beware,
I ordered master bedroom carpet for my rental property. The carpet was to take 7-10 business days for delivery to store. Then I was to have a carpet installer to call for home install. Well I have not heard from Home Depot. When I called they stated they have the carpet however the installed has a busy schedule and it could be up to 6 weeks.
Can someone please tell me how come I was not given this information. Know I've paid for carpet and install I get the run around. This is crazy. I advice folks not to purchase carpet from Home Depot. I'm still waiting. And they have not returned my call! Sorry

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Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

How to file a complaint about Home Depot?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:

  • The nature of the product or service.
  • Specific details of the incident, including dates, locations, and any relevant staff interactions.
  • Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
  • Steps you've taken to resolve the problem and the responses received from Home Depot.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include as much relevant information as possible to support your complaint.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.

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Contact Home Depot customer service

Phone numbers

1800 628 0525 1800 759 2070 More phone numbers

Website

www.homedepot.com

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