Menu
HomeDecorators Customer Service Phone, Email, Contacts

HomeDecorators
reviews & complaints

www.homedecorators.com
www.homedecorators.com

Learn how the rating is calculated

2.2 50 Reviews

HomeDecorators Complaints Summary

13 Resolved
27 Unresolved
Our verdict: Engaging with HomeDecorators, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for HomeDecorators has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of HomeDecorators. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

HomeDecorators reviews & complaints 50

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
1 review
1
7 reviews
Sort by:

Newest HomeDecorators reviews & complaints

ComplaintsBoard
E
6:32 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeDecorators Scam and rip off

In October I ordered a divided 2-compartment laundry hamper from the Home Decorators Collection website. The reason I ordered from this company was because I was looking specifically for a hamper with 2 or more compartments and they were the only place that advertised what I was looking for. When a package arrived from Home Decorators I opened it and discovered it was the wrong item--a very shoddy laundry hamper with only one compartment I notified the company immediately that they had sent the wrong item. I initially said I would still accept the correct item if they would send it out. Of course they never sent me the correct item. Instead, I got back an email from the company that contained an empty apology along with a preposterous offer: if I would keep the item I did not order and did not want, they would give me $3 off my purchase price plus a $5-off coupon to order more merchandise from them. Naturally I declined the offer and insisted on a full refund. I was still kind enough to offer to drop off the unwanted package if they would send me a pre-paid return label so that I wouldn't be stuck with postage. They refused to send me a return label. Their next ploy was to promise me repeatedly that someone would come to my office and pick up the package to return it to the manufacturer. Needless to say, no one ever turned up to pick up the package. To date, over three months after I placed my order, they are still holding my money for an item I never received and refusing to issue a refund. I have notified the Better Business Bureau but want to get the word out to as many places as possible so no one else will make the same mistake I did in ordering from this company.

Read full review of HomeDecorators
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
10:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeDecorators botched delivery

I ordered a chaise and a few smaller items. I contacted the delivery service by email indicating the days I could be ready for delivery. The delivery service attempted delivery on the first date without, however giving me any prior confirmation. As a result, although home at the time, I missed the delivery. I contacted the delivery service and rescheduled the delivery for the second date. That date was today. The delivery arrived on time however only the smaller item was delivered, no furniture. When questioned, the driver said that that was all he had on the truck. I contacted the delivery service again and was told by the manager that Home Decorators had required him to return the chaise to them despite his informing them that we had a delivery date set for today. He said that he knew I was going to call upset.
I contacted Home Decorators who confirmed that they had instructed that the chaise be returned because I had refused delivery. Of course, they had not credited my account and said they wouldn't until they received the chaise back even though they charged my account as soon as it was shipped. They also informed me that they were slapping a return fee on me for refusing to accept delivery. So no doubt I will be fortunate if I receive even 50% of my money back and I have paid to have furniture shipped back and forth to Mexico twice. I have had previous positive experiences with this company and this has been a deep disappointment and unnecessarily costly. I will not be doing business with them again.

Read full review of HomeDecorators
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
7:45 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeDecorators bathroom vanity

I purchased a bathroom vanity with a sink just under two years ago. Yesterday a plumber told me that all the plumbing has to be replaced. The washers have failed and the fasteners that attach the water supply to the faucets have completely corroded. What a piece of very expensive junk. Like others who have comlained, I also had to wait months for this junk to be delivered.

Read full review of HomeDecorators and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
amanda0502
, CN
Jun 24, 2010 9:19 pm EDT

Material :ABS & Tempered Glass & Aluminum Frame
Main Components :
Touch screen computer controller
Top shower & flexible handle shower
Hot and cool water adjustable controller
Shampoo rack & towel rail
Ventilation fan
FM radio & Hi-Fi speaker
Celling and background lamps
Telephone receiver
Body jets
Foot massage ware
Drain
Option :
Steam
Thermostatic mixer
Water-proof TV with controller

website: www.66mo.com

A
A
amanda54321
, CN
Jul 24, 2009 11:06 pm EDT

Hi, kellihan,
We are a manufactory of bathroom.
If you need durable shower room, please contact us.

our web: www.phccwy.com
my mail: hty0502@gmail.com

ComplaintsBoard
H
12:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeDecorators will not return my refund

I ordered a breakfast nook from homedecorators.com, I was not satisfied with it and returned it for a guaranteed 100% customer satisfaction or full refund. They received my return and are telling me it came back damaged, which of course is a lie, and will not refund my money, homedecorators.com is a fraudulent website and business, stay away!

Read full review of HomeDecorators and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Professor Liz
Woodland Hills, US
Apr 14, 2010 9:15 am EDT

I've had the same problems with them. AVOID at all costs! They are a rip off company. Good luck talking to anyone who knows what they're doing.

ComplaintsBoard
E
9:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeDecorators They sold me junk!

I recently purchase an entryway bench for storing shoes and had a cushion for sitting while you were putting your shoes on. I hope you know what I mean. This bench was not cheap, but cheaply made. Made in China of course. I ordered a particular color/stained finish. It was totally wrong. Not even close. I started putting it together and found myself trying to decipher the directions, they were awful! I am pretty handy for a girl and ended up using no directions. Ii got halfway through and the screws/lock bolts did not fit right, they would not turn properly. ALL of the screws they supplied stripped and were too small for the project. Need I say more. I wanted my money back, but only got offered a 35.00 credit toward my purchase, which I never got. So, their customer service department do not want to satisfy their customers, they only want to make more sales. They rate a 2 on a scale of 1-10. Don't waste your money. P.S. I gave them three tries to satisfy me (the customer) THEY FAILED!

Read full review of HomeDecorators
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
2:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeDecorators Rip off company

I ordered two pieces of assemble-it-yourself furniture over the Internet from Home Decorators Collection for a total of more than $320 including shipping and freight charges. The pieces arrived separately; each had a defective plywood back panel. The back for each piece of furniture consisted of more than one panel taped together with a different finish on each section and what appeared to be damage to a section of the back panel for one of the pieces of furniture.

The back for one piece of furniture (bookcase) consisted of three sections taped together, none of which appeared to match the finish of the furniture and one section appeared unfinished with large splotches on it as if something had been spilled on it and eaten away at the surface of the wood or the wood had otherwise been damaged or was defective.

When we contacted Home Decorators Collection at the toll-free 800-number Customer Service number provided online, we were told by the Customer Service Dept. that we would need to speak directly with their Parts Department and transferred to that department, which has proven to be unreliable in reaching. Sometimes they answer their phone and sometimes we get a message that says, 'Due to circumstances beyond our control, the Parts Dept. is temporarily closed.' If we are fortunate enough to reach the Parts Dept., they've proven not to be that helpful.

Therefore, we resorted to e-mailing the company at the e-mail address provided for their Customer Service to request a replacement part for each piece of furniture. We received prompt and friendly replies in a timely manner which led us at first to believe we were being dealt with fairly and receiving truthful information.

We were told in the initial e-mail (which we have kept) that we could receive a $20 credit per furniture part if we were willing to keep the furniture as is. Otherwise, it would be six to eight weeks before we'd receive each replacement part since those furniture items had been discontinued. (The finish was discontinued actually; we'd ordered the pieces from Home Decorators outlet online section. The furniture items were still available through their main catalog but with different finishes than the one we ordered.

It would take six to eight weeks, we were told in e-mails from the company, because the parts would have to come directly from the manufacturer or vendor, which we learned later apparently is in China.

We believed this story -- we saw no reason not to -- and replied that we wanted the replacement parts and were willing to wait the six to eight weeks to receive them. The company replied that the parts were ordered and on their way. We have not received the parts within the timeframe stated, even though we were assured they would arrive when stated in a number of e-mails from the company replying to our requests for the status of receiving the parts.

In addition, the online order status provided by the company regarding our order and the replacement parts that were supposed to be on their way we've come to realize is useless in giving us any honest answers about the order.

I checked with the company, via e-mail, after about six weeks of waiting to make sure all was okay and was told that the first replacement part was in stock and I should receive it soon. I looked on the order status online for our order and it read that the replacement part was in stock. It also showed an 'expects to ship' date of 1/11/08. The first replacement part was initially ordered on 12/10/07. This is stated in e-mails we received from the company when we began inquiring about the status of receiving these parts.

I was told in an e-mail from the company that the first part should arrive the last week of January, which was the eighth week in the six-to-eight week waiting period we had been told earlier. When I checked the order status online again for the first replacement part we were expecting, it showed an 'expects to ship' date of 1/25/08 and no longer stated that the part was in stock. The week came and went without us receiving the part. An e-mail midweek asking for reassurance from the company that the part was on its way brought a boiler plate reply that the part will take six to eight weeks to arrive.

A check of the order status online showed yet a new 'expects to ship' date -- this time of 2/1/08. It changed to 2/4/08 when I checked again on the following Monday. (I've printed these statements and have them for my files.) When I called the company's Parts Dept. on Tuesday, 2/5/08, (and was actually able to reach a person), the representative told me that both replacement parts should ship March 17 and arrive about March 20 or so -- that we would get them at the same time -- what amounts to eight weeks from my phone call that day. That was the ninth week of our wait for the replacement parts.

I was told there was a delay because of the Chinese New Year just starting then. (Apparently these parts are coming from China.) The Parts Dept. rep could offer no explanation on why we had not already received the replacement parts or why we were told the first part was in stock when it obviously was not or why the 'expects to ship' date on the order status kept changing -- why in short we haven't received these parts already within the timeframe we were given.

I canceled the replacement parts order in that phone call 2/5/08 and told the rep that we are returning the furniture and want a full refund. She gave information regarding the return procedure and said that the furniture can be returned and that we would be given a full refund and that we can return the furniture at 'no cost to us' regarding shipping, etc. She told me to expect the Fedex return label stickers and additional instructions for returning the merchandise within the next three or four days at our home address. Not surprisingly, we haven't received that yet. The company has a number of stores, one about an hour from us, and we may try to return the merchandise directly there, but I expect it will not go easily. We may have to seek legal action in all this.

What's especially puzzling is why this company's Customer Service chose to string us along all these weeks instead of being honest with us and telling us these parts were not available and dealing with the returned merchandise then. We've clearly been lied to and repeatedly and the lie extended to continual 'updates' of the order status online. This is not only bad business but a deplorable way to treat customers and people in general.

We had placed two orders with this company previously and have three pieces of furniture from them that we are happy with. We've given them hundreds of dollars of business. These two pieces in this order represented our fourth and fifth pieces ordered with them and were planning on ordering more. (I had been regularly going through their catalogs.) They've lost our business now and in future and risked legal action not to mention complaints with the Better Business Bureau and a consumer fraud complaint with the State Attorney General's office (my next steps in this process).

I can only warn others not to do business with this company. I have since discovered in a check with the BBB (which only took minutes) that this company has an unsatisfactory rating and that there have been numerous complaints by consumers about this company, many with the same types of complaints I have (saying a part or furniture item is in stock that it turns out is not, not getting an item in a timely manner no matter what was promised, and difficulty getting a full refund or returning furniture, etc.).

Read full review of HomeDecorators
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
11:39 am EST

HomeDecorators Unusable

I purchased a double tilt-out hamper from Home Decorators to use for recycling soda cans and newspapers. The dimensions of the hamper were listed as 27 high x 24 wide x 14 deep. I figured it would be small, but still very usable. However, when the hamper arrived, it turned out to be too small to be usable for much of anything. Advertised as a clothes or towel hamper, I couldn't fit anything more than one bath towel in each bin. What's the use of that? And as far as newspapers go, it will only hold 2 days worth -- not very useful. I think it would have much less misleading, and more helpful, if the company had listed the actual dimensions of the bins themselves, which turned out to be 17 high x 7 wide by 9 deep -- quite a difference from the overall dimensions and unknowable given the photo in the catalog. As I said, VERY misleading and deceptive. I won't be making a purchase from Home Decorators again.

Read full review of HomeDecorators
Hide full review
ComplaintsBoard
V
2:54 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

HomeDecorators bad service

I ordered a bunch of rugs on july 2, 2008 from home decorators. Some of the rugs shipped the other two living room rugs were supposed to ship on july 11, this date was pushed back every week. I would keep calling to see if it was delivered, and was then told it was shipped on august 4th, but soon found out that was a lie. Now the rugs are not shipping till september 9th, if at all. They certainly charged me for the rugs the day I placed the order. All they have done is lie to get me off the phone...

I can't even cancel, because they say it takes the manufacturer 72 to receive the cancellation and in that time the rugs might be shipped to me. Then this is the kicker, I would have to pay for shipping to return to home decorators. Can you believe this crap, can I believe anything they say? I couldn;t even replace with other rugs because the ones I want are all not available even though online they are available...

They had the nerve to offer me a 10% discount, as if I would ever order from them again. All they say is how sorry they are and blame everything on the manufacturer that customer can't contact. Do they really expect people to buy this line of poop.

I filed with bbb,, but want everyone to know. Do not, I repeat, do not order from home decorators.com. They make up lies to get your money and not ship products.

Read full review of HomeDecorators
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
7:10 am EDT

HomeDecorators Worst shopping experience

Worst on-line shopping experience ever. Worst customer service. They'll never let you know if their stuff is actually out of stock. When the shipment date reaches, they'll send you a nice little email, oh by the way your couch won't be arriving until 2 months from now and 2 month later, you'll receive another email, telling you pretty much the same. I ordered two little pieces of furniture (a file cabinet and a console table) back in may and still haven't received any. When i called, they said some time in september! I should've just gone to staples and picked up a stupid file cabinet myself and call it a day and the best part is if you try to return any, they stick you with some certain charges that are not refundable which are hefty amount. I WOULD STAY AWAY FROM THIS STORE! I WILL NEVER ORDER FROM THIS STORE AGAIN. I JUST WISH I CAN GET ALL MY MONEY BACK AND NEVER HAVE TO DEAL WITH THEM AGAIN.

Read full review of HomeDecorators and 3 comments
Hide full review
3 comments
Add a comment
L
L
learnfromthis
, US
Mar 05, 2011 3:29 pm EST

Am in the middle of this same scenario. I ordered a desk and received it with no instructions, black smudged hand prints (white desk) on panels, only half the hard ware to assemble, a broken computer drawer, and a cabinet door that was touched up with spray paint as the finishes don't match and there is obvious over spray on the hinge. I am guessing that this was a return and it never should have left their warehouse. I too was given the runaround on all these issues. Received two Emails that the replacement parts were on route. When I didn't receive I called and was told that they wouldn't be available for 90 days. WTH! I said that was not acceptable and that they would refund but I am fighting for the shipping charges which were $70.00. The next ad campaign after I received the desk advertised FREE SHIPPING, so I don't know why they won't refund the shipping charges. I will go to the Better Business Bureau if I have to. Wish I had read this site first.

S
S
sbreble
,
Aug 25, 2008 2:02 pm EDT

I also agree.
I bought a bathroom cabinet set in March and only half was delivered.
They keep delaying delivery every month.
It is now August and they say they will deliver in October (7 months after the order) but I just can't trust them anymore.

S
S
Sandy Brugger
,
Aug 11, 2008 3:15 pm EDT

I totally agree, I ordered a desk in February - it is now August and I have yet to receive all the parts - it arrived with half the parts missing and the top of the desk is dented, scratched. Their customer service is the worst - they don't really give a damn - but they are good at sending e-mails to tell you your product is out of stock or will be shipped two months after you order it. I will NEVER order from this company again - and I advise everyone else to look elsewhere for whatever they need..

ComplaintsBoard
K
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

HomeDecorators - My warning experience to others!

I am writing to report my experience with homedecorators.com. I bought a desk chair from them ca. 4 months ago, which fell apart about a week ago. They have refused any help or adjustment. If nothing else, my experience may serve as a warning to others! Quoted below is an e-mail exchange that is pretty self-explanatory. Having spent $ 150 on a chair that...

Read full review of HomeDecorators and 5 comments

HomeDecorators Customer Reviews Overview

HomeDecorators.com is a popular online retailer of home decor and furniture. The website has received a significant number of positive reviews from customers who have purchased products from the site. Customers have praised the website for its wide selection of products, competitive pricing, and excellent customer service.

Many customers have commented on the quality of the products sold on HomeDecorators.com. Customers have noted that the products are well-made and durable, and that they are a great value for the price. The website offers a wide range of products, including furniture, lighting, rugs, and home decor items, which makes it easy for customers to find everything they need to decorate their homes.

Another positive aspect of HomeDecorators.com is its customer service. Customers have praised the website for its responsive and helpful customer service team. The website offers a variety of ways to contact customer service, including phone, email, and live chat, which makes it easy for customers to get the help they need.

In addition to its wide selection of products and excellent customer service, HomeDecorators.com also offers competitive pricing. Customers have noted that the website's prices are often lower than those of other online retailers, which makes it a great place to shop for home decor and furniture.

Overall, HomeDecorators.com is a highly rated online retailer of home decor and furniture. Customers have praised the website for its wide selection of products, competitive pricing, and excellent customer service. If you are looking for high-quality home decor and furniture, HomeDecorators.com is definitely worth checking out.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

HomeDecorators contacts

Phone numbers

+1 800 245 2217 +1 (877) 532-5233 More phone numbers

Website

www.homedecorators.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with HomeDecorators?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with HomeDecorators Customer Service. Initial HomeDecorators complaints should be directed to their team directly. You can find contact details for HomeDecorators above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about HomeDecorators. Discuss the issues you have had with HomeDecorators and work with their customer service team to find a resolution.