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Hollard Insurance / stay far away from hollard insurance

1 United States
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I have been called by and finalised my deal with Thurston but one of the people I took the policies for passed on before the six months even before the first debit order could go through. I called Thurston he asked me fax a letter confirming the death and fill in a form, I did just that. A debit order went through the first time which is not a problem cause I was informed that if it does then I will be refunded. I sent Thurston an email informing him and he said I must email a bank statement then it will be refunded, this was 3 weeks back I have been liasing with Thurston via email with no response or out of the office so he does get my emails its just that he is not responding. After sending the proof I sent an email asking him to confirm the reciet but with no avail. What kind of service is that, he does not acknowledge my emails. I am disappointed, I have kept all the emails from Thurston.

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