HMSHost — burger king beckley wv
We were customers at store #4WVBKG38 at 2035 hours, 11/26/2018. Counter wait staff friendly and prompt. There were about 10-12 other customers in store, 8 at one table, others waiting for orders. Food not ready for 20 minutes. Apparently cook lined up and prepared all orders at once, by the time ours was ready for pickup, burgers lukewarm. Fries were not crisp, apparently cooked and then sitting in a warmer. Cook shouting and singing to himself--not a customer-friendly experience when late orders make waiting customers even more impatient.
Suggest manager needed better control over employees and procedures. We're not requesting any resolution---food was good . It would have been a good experience had it been promptly prepared and served.
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