SUBMIT A COMPLAINT

Hewlett-Packard (HP)service

I purchased a new HP touch screen monitor for a Windows 10 computer. The screen was not working properly so I called HP customer service. First they told me my warranty was expired even though the monitor was only several days old. Then they said I needed to purchase a HP service agreement to get the issue resolved. I agreed, and was then on multiple occasions called the special number for people who have handed over money for superior service. I was put on hold, transferred around, and then disconnected. I never got ANY service. Don’t sign up for service with HP. I got the monitor working, with no help from HP, and the product itself is quite nice.

I am currently fighting the charge through the credit card company. HP keeps insisting they helped. They did not.

Re
Mar 02, 2016

Post your comment