Hertz
reviews and complaints

Dear Hertz Team,
on 21st of December an unauthorized booking from my credit card happened. In total this is €30, 50. In September I was in Italy, but I booked my car with rentalcars.com.

With this Mail I am requesting a refund to my Credit Card.

My Name: Ernst Fehr

Credit Card starts with 5415

Due to the reason that the number shall be available it will not be a problem for you to get the total number of my Master Card.

Appreciating your reply

Ernst Fehr

Hi,

My husband and I reserved and prepaid for an SUV rental to be picked up 12/22/18 at the location on Midlothian Turnpike in Chesterfield County VA (Richmond Area). We had booked it so the whole family could drive together on our 800 mile drive for Christmas vacation. We went to pick it up. The car was not available and the best he could offer us was a pick-up truck?! This is so puzzling. Isn't their whole business making sure that they have the car available that they have committed to rent? How do they understand the term, "reservation."

They tried to deflect our frustration in a variety of ways:
1. "We tried to call you." -- Well, if they did, they did not leave a phone message. But moreover, how would that have helped? Calling us the day we need the car (or even a day or two before) does not help. How are we supposed to get the car we need at the rate we pre-booked at the last minute?

2. "You booked through Car Rental. com. That is not us." -- That may be true, but surely Hertz has a contract with CarRental. com allowing CarRental.com to make reservations for Hertz.

3. "This is not my problem. These reservations get screwed up all the time and then we unfortunate employees at the front desk have to deal with the customer's frustration." - This was the most infuriating response of all. The guy behind the desk was upset for himself, because we, the customers who were not getting the service we had purchased were frustrated.

I note that from the employees reaction, it is clear that this kind of problem happens frequently, at least at this location. In fact, there were two other customers in the store while we were there having the same problem! I do not know if this was a problem with Hertz, or this particular location, but I know for sure, I will never rent a vehicle from Hertz again.

On November 18, 2018 I booked a car for my wife Laura Braioni through your Johnston RI office. I even performed a check-in and received a confirmation number (H8531356391). The problem is that there was no car available. Your collegues even told my wife that they would call as soon as a car was available; my wife is still waiting. I plan being in Rhode Island at the end of January and I was wondering was you have in store for me.

My name is Sheryl White. Today dropped my car off at Classic Collision in Union City around 2pm, I was told that since I had state farm insurance, that Hertz would pick me up and transport me to their location in Union sitting. I waited 3 hours, no one came. Finally some one from Classic Collision had to drop me off to pick up my rental ( this was appalling). When I arrived I asked the two young ladies why no one showed to pick me up and their answer was "Calvin said he went by there but no one was waiting", well that is untrue. Linda ( the lady at the front desk went to lunch and when she returned, I was still sitting there). I never left the shop and I was sitting in the window waiting. With him not showing up I missed my doctor appt., and when I got to the Hertz location in Union City he of course was not there. I think this was very unprofessional, I not only had to pay for my rental (which I already knew), but now I have a missed appointment fee that has to be paid. With all of this unnecessary stress I feel that I should be compensated for the trauma Iexperienced and the rental fee. I know he lied because I was there and if the collision company had not drove me there I would have been sitting there until the place closed and left without transportation to work. This is very bad service of Hertz. Is this the kind of service Hertz practice? The two young ladies in the office was very helpful and tried to make my nightmare better, but as far as Calvin is concerned you need to talk to him, because at this point I will never rent another car from Hertz especially if I have to wait for a pick up! Your help with this matter would be deeply appreciated. My email address is [protected]@ymail.com.

We have been Gold members for many years we rented a car from the Sky Harbour location. My mother passed away and we have driven to California to schedule services and bury my mother we started calling Hertz on Friday 11/30/2018 and are still trying to get some response from Hertz. The problem is we need to drop the car off in the LA area and nobody at Hertz has enough compassion to connect with us to solve this issue I don't think I will ever rent from Hertz again

The Hertz agent at the airport physically confronted me regarding a damage rental car. When I brought the scraped car in 2 days after renting the car, the agent would not let me contact my insurance company to report the issue. When I told him I needed to let USAA know about the damage he came out from behind the counter, grabbed my shirt sleeve and would not let me call. He continued to harass me and I did not know what he would do next I so I stepped back away and let him do whatever he wanted. I told me to get back to counter while he "assessed" the damage according to a guide he produced and told me I needed to pay the $743 for the damage. I paid the amount and then he told me I needed to rent another car which I did. There is more. I just returned to the states and need you to contact me soonest.
It is my intention to process this issue with other agencies, however I want to give Hertz an opportunity to take the action necessary to correct this issue.

My name is Melanie Martin and I live in Dallas, TX. My husband (Tyrone Martin) and I rented a car from Dollar on 11/17/17 to get around during our stay during Thanksgiving in South Bend, IN. Contract # is [protected]. On our return trip, our returning flight 11/24/18 was at 5:30 a.m. We left South Bend driving at 3:00 a.m. (which is 2:00 a.m. at Chicago). We made great time driving back, but no one was at the Dollar Midway to accept the cars. There were people all lined up. We wasted more than an hour trying to find someone and I even called the Dollar 800 line. This person said to put the key in the jacket and put my time, if tank was full, but you couldn't just leave the car where it was because there were other cars in front of us also. We now had only less than an hour before our departure and afraid we would miss our flight. Someone did come, and she said just to leave the keys in the cars. In my haste I left my medicine pack which I needed and 2 books of stamps I just bought. I would think that Dollar would call the customers that the cars were stranded, and by the time I got home, you have already billed me. This was my first time renting with Dollar and I am looking for compensation off my bill as it was frustrating and had your agents been there as they should, I know we would not have hastily left personal items in efforts of trying to catch our flight.

On 8/6/2018 Hertz UAE Franchise Dublin deducted AED 1, 1, 04.71 from my credit card account ending in #8248 towards reserving a car from your Milan Malpensa Airport desk. You online-accepted my reservation and Hertz Gold membership registration # [protected] using my UAE drivers licence and at no time asked for an International Drivers Licence. I have been using your Milan desk for years to rent Hertz cars and have never been asked for an International Drivers Licence.

When I arrived to pick up my reserved car on July 20, 2018, I was rejected on the grounds that the local office was now enforcing a rule that was hidden from me until it was too late. I requested they refund the same Credit Card the AED 1, 104. I requested the same online to Hertz on 19/09/2018 but have not received any response to date.

I have rented 2 vehicles from this location. One, a Ford Wagon was fine. No problem. The second was a Dodge Wagon to help my daughter move to another apartment in Tempe, Arizona. Somewhere in the process someone put a small dent in the plastic molding near the front bumper. I was charged an excessive amount to repair this minor damage and I was basically called a liar by the female at the front desk. I won't be back.

Been on the phone with at least 4 different people with Thrifty numbers
including the supervisor at the Spokane location

Rented a car(Subaru) in 2017 or early 2018 - The car had extensive damage and also had the clear stickers denoting previous damage
I did take the time to denote the damage - thank heavens as a couple of weeks later I got a call that they were suing me for damages to the vehicle

Thank heavens I saved the damage slip I had filled out

Came back in May and rented another vehicle
Rental agreement Y36290623
White Jeep Renegade I believe

I walked around the vehicle as I usually do - looking for damage (dents or bad tires)
Not noting any damage that I might be charged for I went on my merry way

Upon returning the vehicle inspector saw a paint chip - Not a dent
I did tell them this was not caused by the driver

Imagine my surprise when once again I was being charged for something I as the driver did not do

I was at a long term jobsite where no cell phone service was available
I did contact Josh Krautner (PurCo Fleet Services) and let him know where I was.

I did file a claim through my credit card company to resolve this issue - Even though the paint chip was not the drivers fault.

I did tell him to send the information by Email that I needed to complete the claim through my credit card company - which give 90 days after the rental of the car to complete I believe

I did not receive the information requested until I got home from the remote job site well past my 90 days I had

additionally the pictures that I received from him show a much enlarged paint chip with a grease smear from the one that I took a picture of as I was dropping off the car

This is quite interesting don't you think?

I have spent more time on the phone being shuffled around
3 calls to thrifty - no one seems to care or is capable of getting me to someone who can help resolve this - last person gave me this website
1 call to supervisor at Spokane - Not his problem - call PurCo

PurCo - just wants money

now I did try to resolve this in a timely manner - Even though I don't believe that people should be charge for damage that was not incurred by the driver

Especially a paint chip
This in no way determines whether a vehicle is rentable at least in my opinion

I have been told that this mail will be taken seriously - I am going to hold my breath on this one

I have spent quite a bit of time on the phone with a lot of people that just want to say "this is not my problem"

The charges for the paint chip were:

268.08 for the paint chip
182.76 for loss of Use - I would like to know if the vehicle was fixed or is still currently in use and if it was fixed - were all the other vehicles rented out in the Spokane lot for the loss of use charge.
75.00 Administrative charge

soo in closing here is some additional information

Rental Agreement Number Y36290623
PurCo claim Number - 573413

Contact at PurCo
Josh Krautner
[protected]

If I do not hear from anyone on this - I will more than likely pay for this
But in the future when renting a car I WILL not rent from Hertz, Dollar or Thrifty ever again or anyone affiliated with then EVER again at any location

Joel Christianson
[protected]
[protected]@yahoo.com

Due to an accident I was assisted by my AAA service agent in renting with Hertz, the rental was fine all great. Upon return I was given my receipt paid. I had provided my bank card and it was accepted with sufficient funds. Weeks thereafter a rental agent called me and related a false story about how my card had rescinded the funds made for Hertz, to check this allegation I immediately went to my bank branch manager who printed my statements, verifying that no funds were rescinded ever, nor was there a charge from Hertz. Now after several threatening letters and revokation of my gold status, i have been discriminated against as this was your agent mistake And i want to pay the bill! With no penalties to my reputation!

I reserved a truck for 11/10/2018 to be picked up at 930 am. When I arrived at 935 they didn't have one. So I was informed to come back between 1045 and 1100 in which I did. Upon my return I still didn't get a vehicle until 1140 the vehicle I was given smelled like cigarette smoke and it looked like someone personal vehicle. I have rented from your company a lot and this is the worst service I have ever had. I reserved a truck for 930 and I didn't get it until 1140.

Well, I picked up my vehicle in good condition yesterday morning. Drove on a buisness trip and return the vehicle last night in the same condition. I dropped my keys off at the front desk of the Marriott. That is what i was told to do. Received my receipt this morning and it had a other cleaning fee on it of 400 dollars. They proceded to tell me that it had a presence of smoke and a ashes in the car. Being that i didnt smoke in the car, I was very upset with this charge. I told them i would like proof. I asked for pictures of the ashes in the car since they were trying to charge a fee. They stated there were no pictures taken. After dropping this car off in the same condition as when i poicked it up leaving the keys with someone other than Hertz and no pictures of these so called ashes left in the vehicle. This fee should not be charged to me. Our company uses Hertz to rent their cars all the time and have never had this issue arise. Please advise on how to help handle this issue since there were no pictures of what they state and i didnt smoke in this vehicle.

RESERVATION # H8282355860   october 23, 2018 dated...

Please be advised that this morning at 3 am my time Steven Jurus went to obtain his vehicle that he reserved since 102318

I am furious...We have a capital one card with a chip in it...your representative on site swiped the card instead of using chip reader which first of all flagged my account...secondly i was woked up to deal with this nonsense...Capital one told me to tell him to mannual enter card info if no chip reader was available on site...HE REFUSED>...leaving steven stranded in san juan with no vehicle I am NEVER going to use Hertz Rental again for any of my trips...I'm beyond mad at this point...he had to obtain a car on site from one of your competators and i will use them in the future...   his reservation # H8282355860 since october 23rd which was on reserve with the same card he tRIED to use...in april we had same problem but NOT correct vehicle reserved...NEVER again...

Mary Kay Murphy

51 Woodcrest Drive 

wilkes barre pa  18702

DON"T EVEN BOTHER trying to fix this...I will pass on my recommendation of using someone else

On Sunday evening, , about 9:30 PM November 4th, 2018, my employee, Robert Johnson went to pick up the Hertz car that was ordered at the Midway International Airport, Chicago.
The credit card machine was broken, and the woman behind the counter told Robert she could not rent him a car. He asked her to just tap in the credit card numbers, but she was not allow to.
The Hertz car was a Hotwire rental, and cost $273.00
He walked over to Enterprise and got a car and the charge ( he was a walk in), is $632.27
How can an auto rental counter only have one machine?
Their inadequacies cost me almost $400.00.
I want an answer to this foul-up on Hertz part.
Judith Seraphin

After I received a copy of the purchase documents I realized that the Hertz retail sales agreement contained a charge of $820 for a "Debt Cancellation/Total Loss Protection" agreement. We had previous declined any additional products & services other that the dealer warranty for the vehicle. I called Hertz Costa Mesa and talked to Mr. Arkin who at first said he would remove the $820 change and send me a corrected copy to sign. When I did not hear from him I called him again. He told me he was not going to send me a corrected copy of the retail installment sale contract because it would cost him an additional $45 to FedEx the documents to me. He told me to sign the original documents or he would cancel the sale of the car to us. He also told me that if I signed the original documents he would have the $820 charge credited to the Installment loan. I signed the original documents and FedEx them to Mr. Arkin.

I have called/emailed Mr. Arkin several times over the last month and he said he would get the loan credited. On Oct 15, 2018 he emailed me a Cancellation Form for the GAP/TLP policy, which I signed and returned to him the same day. It has now been over a month and there has been no credit to the Loan for the $820.

I was in car accident. MY insurance called in reservation, FAYETTEVILLE GA location. I pick my rental up on 10/29/2018, vehicle was nice and clean. Next day 10/30/2018 I was called to bring vehicle back for exchange I guess for maintance. Fayetteville location didn't have any more vehicles so I was sent to the Morrow GA location. I was told it was being replace with another SUV, that didn't happen instead we was given a nissian Altima, It was super nasty inside and out. We had to get to work so we didn't have the time to wait another hour. We get to work open up trunk and find someones whole bag of garbage on top of car being dirty. Then a tire pressure light pops on and its past the date of oil change. This is very very bad customer service,

I just received an invoice for 30.50 euros dated october 8 2018
from Hertz Italiana SPA ROMA
We did rent a car from rental cars.com in april
we took our car on april 17 2018 and return it on may 1st 2018. At Naples Airport

Why did we received an invoice 5 months later without no explanations
Please provide proof of purchase

thank you
huguette Ruel
236 rang 6 sud, St-Ferdinand, P.Q. Canada G0N 1N0

My name is Virginia Arehart. I rented the last car they had here in Myrtle Beach sc to attend a funeral in Va. I drove the car across the street. Realized it hadto many blind spots for me. I turned around and returned the car within 10 minutes. The man at the desk told me I would get a full refund within 5 working days. I am on disability that was all the money I had. My money never came. I was devistated. I called and called. I was crying once and the lady said I was being rude and hung up on me. My bank disputed the charges and paid my account pending the out come. Well you paid 280 something. The car was 334.36. Now my account is in the negative $71.16. I have never been in the negative. Due to this I cannot even buy my medicine. Your rep told me there were no charges I would get all my money. If we cannot fix this I have no choice. I have to try the Better buusness people. This has caused me so much worry. You see after my rent I only have $150.00 to luve the month. When they take the $71.16 from that I will be in a mess. Please help me.

Oct. 1, 21018, we booked a car from Hertz located at 17610 102 Avenue, Edmonton, AB. We paid in advance and got an confirmation number (H80604822A6). When we arrived at time (Oct. 16, 2018 before 6pm), we were told that there was no car available. The front desk people did not apologize or give any reasonable solution. Also, we received no call or email to inform us this issue until we came to the front desk. Because of your problem, we missed our last trip in Canada. This happened so unexpected and By the time it was way too late to book another car with another company and this destroyed our plan. We missed the deadline of canceling the hotel booking at Ins of Banff. The hotel charged us $98. This is totally unacceptable and we won't book Hertz any more. We demand a formal apologize and a compensation of our hotel fee.