The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In / BUYER BEWARE

1 United States Review updated:

I placed an order with them on 9/6/2010, they immediately deducted the money from my bank account, but I did not receive my order until 9/18/2010. Then when I finally received my order, it was missing 11 items even though the packing slip & automatic email they sent both said everything was in the shipment. I mean, I could understand that a little better if it was a huge order (it was only about 25 items) or if it was only 1 or 2 items missing, but how could you possibly overlook almost half the order?!? I immediately contacted them, which by the way, you can only do through their website. Their 1-800 number is only a recording. Well, I started emailing them about the missing items on 9/18/2010 (I lost count of the number of emails I ended up sending) and did not receive a response until 10/6/2010!!! They said in the email that they would issue a refund and today is 11/18/2010 and I'm still waiting for my refund! Every time I email them they say they will send a request for the refund to their accounting department, but nothing ever happens. I'm not sure what my next course of action will be, but I just wanted to warn everyone out there about this very crooked company. Tell everyone you know to stay away from! I know I am.

Sort by: UpDate | Rating


  • Fe
      26th of Nov, 2012
    0 Votes

    Herbal just ripped me off ordered oct 12 2012 and have receive confirmation oct 13.Product has not arrived and they have no one answering calls.How can i get money back?

Post your comment