Heartland, Inc / Didn't authorize charges for magazines
I received a call stating they were a magzine company, and they wanted me to know that another company was calling their customers pretending to be them. I didn't catch their name, and now I question if they ever gave it to me. Since I was receiving magazines from a company, I assumed it was a legitimate call. They verified my name, address and credit card number. Since they had my information, I thought it was the company I had ordered from before.
They never told me it was a sales call. They asked me what magazines I liked to read. They said they were going to send me a list of magazines for me to chose from. I kept asking if I was committing to anything. They kept stating they were going to send a list for me to look at.
Four days later I received a list of magazines along with a letter stating I had agreed to automatic billing with my credit card for the 10th of each month for $49.90 for 19 months. They never mentioned or asked anything pertaining to that in the phone conversation. They had that I had agreed to 60 issues of Ladies Home Journal and Redbook (the ones I stated I like to read when they asked). There was also 36 issues of ELLE and 48 issues of SPIN. These last two magazines was never mention by either party.
The guy who was supposed to be a supervisor gave me his name and phone number and told me to call him if I had any problems. I have called numerous times and left messages, but he has never called back.
As of now May 9, I have filed a dispute with my credit card company over these charges.After that I plan to file a complaint with the BBB.