Hearthside Distributors / Simpson Flue Products / They get your hard earned money and they intend on keeping it at all cost to the consumer
Hearthside Distributors is by far the worst internet company I have ever worked with in ordering equipment. BEWARE of the fine print in their terms and conditions statement. There is no such thing as "consumer is right" with them. All responsibility is on the consumer when ordering parts and equipment. They are never at fault.
I ordered parts from them to install a wood burning flue in my home. Their website did not provide adequate parts descriptions to ensure I was ordering the correct items. I ordered more than one part that I did not want or need once I found what the item was. They force you to go through a long appeal to even have the "opportunity" to send a part back to them. It is determined who is at fault. To no surprise it is never them. I was told I could return the items, but I would stand a 20% restocking fee plus no money returned. Only allowed a "store credit". That is real helpful as I was done with my project and no need for their generous services.
The reality of their terms. Once you order you equipment they are assured of keeping at least 20% of your money. Or retaining all your money and having their parts back on their shelf to sell to some other unsuspecting consumer. I made several appeals to them to no avail. Always good to find such "customer friendly" businesses. I am now out of the "extra" parts I mistakenly ordered. (as I did send them back, thus paying shipping again) Also, now have a meaningless store credit that I will never use in the future.
Just beware of such poor business practices by this company. They get your hard earned money and they intend on keeping it at all cost to the consumer.
Just another dissatisfied customer.
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