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Hawaiian Airlines / I am complaining about a change fee assessed...

1 United States Review updated:
Contact information:

First Name: Jeanne
Last Name: Bear
Email: [protected]
Phone: [protected]
Address: 1292 Guerrero Street
Address 2:
Address 3:
City: San Francisco
State: CA
Zip: 94110
Country: USA
HM#: [protected]
Pax First Name: Jeanne
Pax Last Name: Bear
Travel Date: 10/02/2018
Origin: LIH
Destination: OAK
Flight No: 68
Ticket No: [protected]
Origin Country: United States
Category: GeneralQuestions
Topic: Refund
Subtopic1: Change Cancel Fees
Hello, I'd like to request refunds for TWO tickets, #[protected] for myself and for #[protected] for Danielle Nolan for travel from Lihue to Oakland on 10/2/2018. We wish to cancel because the house we have rented in Haena cannot be reached until after the end of October, 2018 due to road closure from mudslides. The house we rented (a VRBO) will refund our money in total because the Hawaiian DOT has closed the road to tourists for reconstruction after 11 mudslides. Only locals can travel the roads in special convoys operated at special times by the DOT...NO tourist areas are open for rent until after the DOT finishes repairing the road. We had planned this trip because we wished to stay in a special home in Haena for my 65th birthday, which is in late September. Due to this unforeseen weather in April, and the floods, the roads are inaccessible and so we have to cancel our trip. We ask your understanding and cooperation in providing us with a full refund for the $496.60. I can give you the full address of the house we rented so that you can confirm the cancellation with them. Parrish Collection, a rental agency in Kauai, handled this rental located at 5-7107 Kuhio Hwy, Haena, HI 96714. The house is called the Tropical Bamboo Hideaway and the reservation number is: #123283. You may reach Parrish Collection rentals at [protected]. The dates we rented are: 9/25 until 10/2. They will confirm that the road to this house is under construction. The owner of the home, Geoff Flint, advised us by email that the Hawaiian Dept. of Transportation (DOT) has closed the road for repairs until after October, 2018. We will accept their full refund of our fund for staying in the home from 9/25-10/2. We sincerely hope that Hawaiian Airlines will do the same for us. Should you wish to talk with me about this, please feel free to call me at [protected]. Thank you,

Dear BBB, Hawaiian Airlines refused to refund our funds OR issue credit without assessing a change fee of $200 per person/per ticket when the issue with our travel is the condition of the road to our is not in our control. The Hawaiian DOT has closed the road to our rental until after October, 2018. We cannot change our travel plans and are unable to go on the dates previously booked. We would be happy with credit on a future flight, but NOT subject to the $200 change fee. Will you please waive our change fees and we will rebook for 2019? Thank you.

Jun 26, 2018
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  • Ja
      28th of Oct, 2018
    0 Votes

    Are you serious? Why should Hawaiian Airlines take a loss on this? You chose to purchase less expensive non-refundable tickets, knowing the risk. You are lucky that the airline is willing to let you salvage any value at all from these tickets.

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