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Hawaiian Airlines / Awful everything

1 United States Review updated:
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My computer had crashed, normally I print my boarding pass the night before but couldn't due to computer failure and so I called Hawaiian air at 7:30am to confirm my flight which I though left at 9:30am because it arrives at 12:30pm a five hour flight. They informed me the flight leaves at 8:30am and there was no way to make the flight. They informed me that there would be a $200.00 fee to rebook on the next flight that to me was a major rip-off. I will never fly Hawaiian again very customer Unfriendly and their agent were rude in handling my complaint. After major complaining the dropped the fee to $150.00.

Sa
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Comments

  • Co
      25th of Feb, 2009
    0 Votes

    So the fact that YOU didn't pay attention to what time you were booking a flight to leave, and YOUR computer "crashed", is all Hawaiian Air's fault and in an effort to apologize for your negligence should reward you by changing their booking policies just for you.
    Ok, got it.

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