SUBMIT A COMPLAINT

Hautelook / hautelook.com

United States
Contact information:

Order a cole haan boots, it's supposed to be ship in 1-3 days, after a week still haven't received the product, we called, customer service said the shoes will are going to be ship the next day and will arrive in 3 days, 4 days later still haven't received the product, called the customer service and they admitted they don't understand what is going on, I have to wait 3days for them to find out about the status in the mean time they took my money 15 days ago. I demanded an answer even the lead customer service can't help me, she claims that they don have a system that can tell me if they even have the products on hand. And she doesn't have a fast way to get answers even though they took my money so fast when we placed the order. The company is a thief and in real life you can file a police report when someone did this to you.

Ti
Sep 26, 2017

Post your comment