Dear Cudo customer support,
I request that you refund my 2x "Wood N Chimney" unused and not yet
expired Cudo vouchers.
I have 2x Cudo vouchers (attached) which "nominally will expire
midnight today 5/4/18"
I have tried many times to phone and book the restaurant and tried
repeatedly to book online unsuccessfully (always full)
customer support abysmal
In desperation, additionally I have tried to contact the manager
"Ishar Gupta" to arrange a booking today before my 2 vouchers expire,
and after delay he has insisted that I recover the cost of my unused
vouchers from CUDO.
Please do not make this difficult for me as I will take this complaint further.
I look forward your return communication and to my entitled refund.
regards,
Andy Procop (ph: [protected])
[protected]@gmail.com
Hello Andy. Great News - Your order has been confirmed
Details:
Quantity Name How to use
2 x Lunch or dinner with drinks for two people (valued up to $72)
Access your voucher here for specific instructions
You can view the details of your purchases in your account any time.
Located in: Melbourne Central Address: 302/211 La Trobe Street,
Melbourne VIC 3000
Hours: Closed ⋅ Opens 11AM
Menu: 9.zwcdn.zwift.com.au
Reservations: dimmi.com.au, opentable.com.au
Order: woodnchimney.com.au, foodora.com.au, eatnow.com.au, menulog.com.au
Phone: [protected]
Thanks for your question. Please be advised, Cudo don't provide
Customer Support by way of phone. If you could please email our
Customer Support Team directly to: [protected]@cudo.com.au - with a
detailed explanation of the issue, we'll be more than happy to assist
you!
Warm Regards,
Eli
Cudo Customer Support Team
Cudo Customer Care Service 30 Reviews
Cudo Pty. Ltd.
Level 1
259 Coventry Street
South Melbourne
Victoria
Australia - 3205
Customer Support Phone Numbers
Web: cudo.com.au
https://www.complaintsboard.com/cudo-b121188
>
> http://www.news.com.au/finance/business/retail/groupon-vouchers-waste-of-money-hundreds-of-australian-consumers-out-of-pocket/news-story/b26af81984e2385f1016bd85a2e5ab6e
>
> Groupon vouchers ‘waste of money': Hundreds of Australian consumers out of pocket
>
>
> HUNDREDS of Groupon Australia consumers say they have been "ripped off" after purchasing vouchers that turned out to be unredeemable and non-refundable from the online marketplace.
>
> The global company sells discounted vouchers on behalf of its merchants for holidays, restaurants, bars, beauty salons, activities and more.
>
> But many Australian users claim they've not been able to redeem their vouchers or get a refund.
>
> Those who spoke to news.com.au said they were repeatedly told by merchants there was no availability every time they tried to book various hotels, activities and salon appointments.
>
> They reported the issue to Groupon, which directed their complaints back to the merchants, who weren't able to resolve the matter. Their vouchers eventually expired.
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