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Hathway Internet / Hathway internet service - aka cheating!

1 United States Review updated:

I got a Hathway broadband connection almost a month back and my connection is up very rarely. What prompted me to write this complaint here is that, as I write this email, it is going to be 72 hours since my internet connection is down and I have made nothing less than 20 calls to their so-called "Customer Care".

Every time they pacify me with things like "sending someone", "look into it" and so on. Interestingly, there aren't any responsible or sincere souls working in this division. I feel cheated after paying the money for this prepaid account and getting nothing in return. Totally undependable service. Even when I called the senior engineers in Hathway, they gave me the same stories like a recorded message.

In fact, the customer care only needs either a recorded message repeater or even better, a parrot to repeat the same things over and over again.

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Comments

  • Si
      18th of May, 2007
    0 Votes

    This atrocity is going on in the HSR layout area in Bangalore. Also, I know atleast 3 others in the same area who are going through the same agony and pain.

  • Vi
      7th of Jun, 2007
    0 Votes

    Totally Agree...

    Its more like a Deja-Vu... I apparently got the same kinda freaking situation at my home... I really don't no what they charge for... visit my blog http://vishaladsool.blogspot.com for reading the letter written to the hathway officials which they discourteously did not feel worth enough to respond to.

  • Ka
      22nd of Aug, 2007
    0 Votes

    I have exactly the same problem and I want to switch. I am wondering which ISP is better service than hathway.

  • Wa
      23rd of May, 2008
    0 Votes

    Atleast you got the connection, it is almost two months now, I took a prepaid connection of Rs.618/- but have made calls worth more than that amount to get the connection. Hathway by Rajan Raheja Group sucks big time.

  • Bh
      2nd of Sep, 2008
    0 Votes

    I would like to add few words over here...

    If you have any animy you can suggest him to take Hathway Internet.

    I had broadband connection which didn't work... down time was like 90% now I am having fiber connection in Mumbai... It is even not working as I had my dialup connection... and I was promissed to have uptime of 97%... Great Joke...

    No customer service... No one will pick your phone up...

    Worst Internet Service I have every found...

    Never choose Hathway... It is actually Hardway...

    Please think 20 times before you decide to go for hathway.

  • Ak
      20th of Oct, 2008
    0 Votes

    Complain against Hathway (Cable Tv) Can anyone reply

    Hathway has stopped sahara one and sahara filmy channel

    It is more than 1 week and they are not starting it

    what to do
    are they allowed to stop any channel and take same monthly rent from all customers

    IF u cant help then please forward to the deparment or person who can help
    thanks very much

    please do reply back

  • Ra
      21st of Oct, 2008
    0 Votes

    I have exactly the same problem and still facing issue.Nobody got resolved it.it's almost 20 days they got installed on Note book and told to contact customer care to get activite the connection.I have made nothing less than 40 calls.Every time they pick up and tell that they send a technical person but it hasn't at all done.

  • As
      27th of Jul, 2013
    0 Votes

    very true it is the worst ever internet connection and that to the customercares

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