Harvey Normannokia 8 steel

I have ordered Nokia 8 Steel on 15/11/2018. I have contacted Harvey Norman Phone Support for tracking number, and they were unable to provide me any tracking details. After that I keep contacting them over the phone, Whatsapp, Facebook and email, but they did not get any information.
Finally, on 26/11/18, they provided me the tracking number which was showing delivered as per instruction. I have not left any instruction and I am still following with them.
They have promised me several times that they will contact me, but I never heard back from them. I need phone urgently, but they said they are still investigation and they cannot give me refund or phone till investigation is completed.
I am very frustrated with their support as nobody taking any responsibility and there is no way to escalate this issue to management level. I have spent over 15 hours in total just on the follow up. I more feel like I lost my money and feeling very depressing with their behavior.

Nov 27, 2018

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